, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Outstanding Personal Assistant provides excellent support to busy business professionals on administrative tasks. Detail-oriented professional with high degree of attention to accuracy.
Expert in Microsoft Word and Spreadsheets, invoicing and multi-tasking. Energetic, motivated with highly organized nature and skills in balancing needs of clients in both personal and professional capacities.
Skills
Client satisfaction
Proper phone etiquette
Administrative support specialist
Coordination skills
Cash management experience
Guest relations
Perform well in high-demand, fast-paced environments
Understands grammar
Critical thinker
Excellent communication skills
Stock maintenance
Training staff
Strong interpersonal skills
Customer friendly
Screens calls properly
Self-starter
Report analysis
Fast learning
Report writing
Business writing
Marketing and promotions
Business correspondence
Menu developing
Employee training and development
Labor relations
Spreadsheet management
Database management
Problem resolving
Dedicated team player
Clean driving record
Personal training
Accurate and detailed
Outbound calling
Client relationship management
Customer retention
Relationship-selling skills
Data confirmation
High-volume call reception
Customer conflict resolution
Account inquiry resolution
Marketing campaign management
Program Marketing
Internet and E-mail Marketing
Product Launch
Customer Relationship Management (CRM)
Event planning and execution
Experience
11/2018 to 07/2021Executive Personal AssistantEquus Software | Princeville, HI,
Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
Regularly used Microsoft Excel, Microsoft Word, Google Sheets, Google Docs, Google Forms, Apple Numbers.
Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
Prioritized timeline-driven items to complete projects promptly and within budget.
Managed facility inventory and maintenance schedules.
Traveled with owner to take notes and dictation at meetings.
Organized work projects around the facility.
Oversaw, directed and hired Facility staff.
Created presentations using Microsoft PowerPoint.
Worked closely with high-profile clients to provide one-on-one administrative support
Organized personal and professional calendars, including reminders for upcoming meetings and events.
Screened telephone calls and inquiries and directed as appropriate.
Attended business meetings and took meeting minutes.
Devised and maintained office systems to best deal with paper flow.
Created expense reports using Microsoft Excel spreadsheets.
Typed documents, updated websites and compiled information for meetings.
11/2018 to 07/2021General ManagerGrand Pacific Palisades Resort | Tahoe Vista, CA,
Enhanced operational performance by developing effective business strategies, systems and procedures.
Tracked monthly sales to generate reports for business development planning.
Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
Built and maintained loyal, long-term customer relationships through effective account management.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Designed sales and service strategies to improve revenue and retention.
Oversaw all corporate communications to streamline data and information sharing initiatives.
11/2018 to 07/2021General ManagerGrand Pacific Palisades Resort | Lafayette, CO,
Enhanced operational performance by developing effective business strategies, systems and procedures.
Tracked monthly sales to generate reports for business development planning.
Liaised with cross-functional teams to develop product positioning strategies.
Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Built and maintained loyal, long-term customer relationships through effective account management.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Designed sales and service strategies to improve revenue and retention.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Oversaw all corporate communications to streamline data and information sharing initiatives.
11/2018 to 07/2021Indoor Cycling InstructorCity Of Lafayette Co | Hales Corners, WI,
Administered various fitness assessments to measure client progress.
Re-racked weights and maintained neat, organized and clean club.
Informed clients through effective presentations regarding healthcare and benefits of services.
Successfully completed training initiatives, increasing customer loyalty.
Planned small group and individual exercise fitness programs and routines.
Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.
Prepared teaching area for each class and returned all equipment to storage after classes.
Managed all issues and provided excellent customer service.
Created individual workout routines based on member fitness level.
Guided clients on proper nutrition and exercise habits.
Developed and delivered weekly fitness classes.
Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
Devised new programs and monitored client progress.
Guided clients in safe exercise, taking into account individualized physical limitations.
Trained clients effectively and built dynamic customer relationships, which cut learning time in half.
Watched clients during exercises and assisted with exercises.
Created fitness routines to motivate clients to remain in wellness programs.
01/2020 to 07/2021Appointment SetterHolz Motors | Virginia Beach, VA,
Scheduled and confirmed appointments.
Maintained daily calendars, set appointments with clients and planned daily Court schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Answered telephones and directed calls to appropriate staff members.
Provided exceptional customer service through effective telephone communication and follow-ups.
Contacted previous and potential clients to offer services and products to suit needs.
Drove sales objective by applying strong product and service knowledge on outgoing sales calls.`
Sorted incoming mail and directed to correct personnel each day.
Processed payments and updated accounts to reflect balance changes.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Made phone calls and sent emails to establish leads.
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Implemented new recordkeeping and documenting systems to improve organization and traceability.
Maintained customer records with timely and accurate database updates.
Took information from potential customers to assess needs.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
11/2018 to 07/2021Marketing ManagerArmada Hoffler Properties, Inc | Columbus, OH,
Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients.
Researched market competitors to identify potential new products and service opportunities.
Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
Leveraged industry trends and competitive analysis to improve marketing campaign performance.
Formulated and launched marketing and promotional campaigns to maximize profits.
Developed and implemented digital marketing plans that incorporate SEO, social media platforms and video campaigns.
Led staff on promotions development, sales analysis and creative services.
03/2021 to 07/2021Concessions ManagerColumbus Association For The Performing Arts | City, State,
Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
Oversaw concession snack stand & Cafe, including cooking food, cleaning equipment and balancing daily receipts.
Maintained optimal protections for guests by enforcing strong cleaning and sanitation policies.
Managed finances by maintaining concessions records for sales, expenses and labor hours.
Boosted team performance by improving training and sales strategies.
Hired, trained and managed staff.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education and Training
Expected in | Antelope Valley College, Lancaster, CAGPA:
Expected in 06/1994High School Diploma | El Camino Real Charter High School, Woodland Hills, CAGPA:
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