Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Outstanding Personal Assistant provides excellent support to busy business professionals on administrative tasks. Detail-oriented professional with high degree of attention to accuracy.

Expert in Microsoft Word and Spreadsheets, invoicing and multi-tasking. Energetic, motivated with highly organized nature and skills in balancing needs of clients in both personal and professional capacities.

Skills
  • Client satisfaction
  • Proper phone etiquette
  • Administrative support specialist
  • Coordination skills
  • Cash management experience
  • Guest relations
  • Perform well in high-demand, fast-paced environments
  • Understands grammar
  • Critical thinker
  • Excellent communication skills
  • Stock maintenance
  • Training staff
  • Strong interpersonal skills
  • Customer friendly
  • Screens calls properly
  • Self-starter
  • Report analysis
  • Fast learning
  • Report writing
  • Business writing
  • Marketing and promotions
  • Business correspondence
  • Menu developing
  • Employee training and development
  • Labor relations
  • Spreadsheet management
  • Database management
  • Problem resolving
  • Dedicated team player
  • Clean driving record
  • Personal training
  • Accurate and detailed
  • Outbound calling
  • Client relationship management
  • Customer retention
  • Relationship-selling skills
  • Data confirmation
  • High-volume call reception
  • Customer conflict resolution
  • Account inquiry resolution
  • Marketing campaign management
  • Program Marketing
  • Internet and E-mail Marketing 
  • Product Launch
  • Customer Relationship Management (CRM)
  • Event planning and execution
Experience
11/2018 to 07/2021 Executive Personal Assistant Equus Software | Princeville, HI,
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
  • Regularly used Microsoft Excel, Microsoft Word, Google Sheets, Google Docs, Google Forms, Apple Numbers.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Prioritized timeline-driven items to complete projects promptly and within budget.
  • Managed facility inventory and maintenance schedules.
  • Traveled with owner to take notes and dictation at meetings.
  • Organized work projects around the facility.
  • Oversaw, directed and hired Facility staff.
  • Created presentations using Microsoft PowerPoint.
  • Worked closely with high-profile clients to provide one-on-one administrative support
  • Organized personal and professional calendars, including reminders for upcoming meetings and events.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Attended business meetings and took meeting minutes.
  • Devised and maintained office systems to best deal with paper flow.
  • Created expense reports using Microsoft Excel spreadsheets.
  • Typed documents, updated websites and compiled information for meetings.
11/2018 to 07/2021 General Manager Grand Pacific Palisades Resort | Tahoe Vista, CA,
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Designed sales and service strategies to improve revenue and retention.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
11/2018 to 07/2021 General Manager Grand Pacific Palisades Resort | Lafayette, CO,
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Liaised with cross-functional teams to develop product positioning strategies.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Designed sales and service strategies to improve revenue and retention.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
11/2018 to 07/2021 Indoor Cycling Instructor City Of Lafayette Co | Hales Corners, WI,
  • Administered various fitness assessments to measure client progress.
  • Re-racked weights and maintained neat, organized and clean club.
  • Informed clients through effective presentations regarding healthcare and benefits of services.
  • Successfully completed training initiatives, increasing customer loyalty.
  • Planned small group and individual exercise fitness programs and routines.
  • Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.
  • Prepared teaching area for each class and returned all equipment to storage after classes.
  • Managed all issues and provided excellent customer service.
  • Created individual workout routines based on member fitness level.
  • Guided clients on proper nutrition and exercise habits.
  • Developed and delivered weekly fitness classes.
  • Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
  • Devised new programs and monitored client progress.
  • Guided clients in safe exercise, taking into account individualized physical limitations.
  • Trained clients effectively and built dynamic customer relationships, which cut learning time in half.
  • Watched clients during exercises and assisted with exercises.
  • Created fitness routines to motivate clients to remain in wellness programs.
01/2020 to 07/2021 Appointment Setter Holz Motors | Virginia Beach, VA,
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily Court schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Answered telephones and directed calls to appropriate staff members.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Contacted previous and potential clients to offer services and products to suit needs.
  • Drove sales objective by applying strong product and service knowledge on outgoing sales calls.`
  • Sorted incoming mail and directed to correct personnel each day.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Made phone calls and sent emails to establish leads.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Implemented new recordkeeping and documenting systems to improve organization and traceability.
  • Maintained customer records with timely and accurate database updates.
  • Took information from potential customers to assess needs.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
11/2018 to 07/2021 Marketing Manager Armada Hoffler Properties, Inc | Columbus, OH,
  • Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients.
  • Researched market competitors to identify potential new products and service opportunities.
  • Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
  • Leveraged industry trends and competitive analysis to improve marketing campaign performance.
  • Formulated and launched marketing and promotional campaigns to maximize profits.
  • Developed and implemented digital marketing plans that incorporate SEO, social media platforms and video campaigns.
  • Led staff on promotions development, sales analysis and creative services.
03/2021 to 07/2021 Concessions Manager Columbus Association For The Performing Arts | City, State,
  • Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
  • Oversaw concession snack stand & Cafe, including cooking food, cleaning equipment and balancing daily receipts.
  • Maintained optimal protections for guests by enforcing strong cleaning and sanitation policies.
  • Managed finances by maintaining concessions records for sales, expenses and labor hours.
  • Boosted team performance by improving training and sales strategies.
  • Hired, trained and managed staff.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education and Training
Expected in | Antelope Valley College, Lancaster, CA GPA:
Expected in 06/1994 High School Diploma | El Camino Real Charter High School, Woodland Hills, CA GPA:
Expected in 03/2018 Cycling Instructor Certificate | Schwinn Indoor Cycling Certification, , GPA:

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Resume Overview

School Attended

  • Antelope Valley College
  • El Camino Real Charter High School
  • Schwinn Indoor Cycling Certification

Job Titles Held:

  • Executive Personal Assistant
  • General Manager
  • General Manager
  • Indoor Cycling Instructor
  • Appointment Setter
  • Marketing Manager
  • Concessions Manager

Degrees

  • Some College (No Degree)
  • High School Diploma
  • Cycling Instructor Certificate

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