- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
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- single:
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Experienced Personal Assistant successful at minimizing hassles and alleviating client concerns by effectively coordinating schedules, planning events, running errands and and household tasks.
- Filing and data archiving
- Errands
- Advanced MS Office Suite
- Invoice Processing
- Financial document review
- Application preparation
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- Credit
- Loan Processing
- Remote desktop support
- Technical Support
- Care Plan Assessment
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Executive Personal Assistant, 06/2018 - 09/2020
Centrum Medical Ventures – Plano, TX,
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
- Picked up and dropped off clients at airport.
- Took notes and dictation at meetings.
- Handled incoming and outgoing correspondence, including mail, email and faxes.
- Filed paperwork and organized computer-based information.
Personal Care Assistant, 08/2016 - 09/2020
Five Star Quality Care, Inc. – Columbia, SC,
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Monitored and assisted residents through individual service plans.
- Scheduled and accompanied clients to medical appointments.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Monitored clients' overall health and well-being and noted any significant changes.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Transported clients to and from medical appointments with safety and efficiency.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
- Completed regular check-ins and progress report for each client.
- Ran errands for customers, including shopping, and picking up other necessities.
Intermediate Remote Technical Support , 10/2007 - 08/2016
United Parcel Service – City, STATE,
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Performed tests of functionality, security and performance of different workstations and devices.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Trained end-users of UPS Worldship on use, functionality and application to business problems.
- Submitted service tickets for equipment maintenance requests.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Patched software and installed new versions to eliminate security problems and protect data.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Built and provided basic end-user troubleshooting and desktop support on Windows.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Loan Processor/Mortgage Loan Officer, 01/2004 - 06/2009
SM Mortgage Corp. – City, STATE,
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Assisted senior-level credit officers with complex loan applications.
- Developed and maintained relationships with local real estate agents.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Certificate : Business Administration And Management, Expected in
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Education Dynamics Institute - Las Vegas NV,
GPA:
Associate of Arts: General Studies, Expected in
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College of Southern Nevada - Las Vegas, NV
GPA:
No Degree: , Expected in
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National University - Las Vegas, NV,
GPA:
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