Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Confident and resilient Executive Personal Assistant to the CEO with 2 years in this specific position supporting executive leadership. Expert at managing busy schedules, preparing professional business correspondence and a a variety of general daily business tass . Demonstrated excellent money management, prioritization and communication skills. Reliable and dependable with flexible schedule.

Skills
  • Office management
  • Performance improvement
  • Administrative support
  • Resourceful
  • Organization
  • Customer Complaint Resolution
  • Sensitive Information Handling
Work History
08/2020 to Current Administrative Front Office Coordinator Examworks | Redding, CA,
  • Answered phone calls and messages for 11 Psychologists i am in charge if this for 3 offices, Naples, Bonita and Ft Myers - medical facility, scheduling appointments and handling patient inquiries.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Managed master calendar and scheduled appointments for 11 providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Enhanced office efficiency by handling 250 + callers per day.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
08/2018 to 08/2020 Executive Personal Assisant to the CEO A Law Office Of Marc L Shapiro | City, STATE,
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Created appropriate documentation for members of board and senior leadership before meetings.
  • Manage CEO's complex and frequently changing travel arrangements and coordinated pre-planning of trips.
  • Seamlessly interacted with CEO to plan and complete special projects for Foreclosure, Land Trust, Titles Searches etc .
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Handled all scheduling for CEO's calendar and prepared meeting agenda and materials.
  • Worked closely with CFO , to produce monthly invoices, reports and other deliverables for monthly meetings.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
  • Worked with senior management to initiate new projects and assist in various processes.
10/2017 to 08/2018 Medical Scheduler A Womans Center | City, STATE,
  • Collaborated with assistants and 5 doctors to prepare and set up rooms with adequate supplies and equipment.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Organized patient files and streamlined operations to improve efficiency.
  • Answered phone calls and messages for 5-physicians in OBGYN medical facility, scheduling appointments and handling patient inquiries.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
12/2015 to 10/2017 Medical Records Clerk / Scheduler A Womans Place | City, STATE,
  • Received and processed medical records requests.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Enhanced office efficiency by handling over 150 + callers per day.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Answered phone calls and messages for 5 physicians OBGYN medical facility, scheduling appointments and handling patient inquiries.
01/2005 to 12/2015 Universal Vacations Universal Vacations | City, STATE,
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maintained sufficient number of units market-ready at all times.
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Coordinated appointments to show marketed properties.
  • Used strong negotiating talents to obtain reasonable fees from contractors for work.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Generated leads for sales and rental properties through cold calls and referrals.
Education
Expected in 06/1995 High School Diploma | William Beamont High School , Warrington England UK , GPA:
Expected in 07/1998 | Business Administration And Management Priestly College, Warrington England UK, GPA:

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Resume Overview

School Attended

  • William Beamont High School
  • Priestly College

Job Titles Held:

  • Administrative Front Office Coordinator
  • Executive Personal Assisant to the CEO
  • Medical Scheduler
  • Medical Records Clerk / Scheduler
  • Universal Vacations

Degrees

  • High School Diploma

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