, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Confident and resilient Executive Personal Assistant to the CEO with 2 years in this specific position supporting executive leadership. Expert at managing busy schedules, preparing professional business correspondence and a a variety of general daily business tass . Demonstrated excellent money management, prioritization and communication skills. Reliable and dependable with flexible schedule.
Skills
Office management
Performance improvement
Administrative support
Resourceful
Organization
Customer Complaint Resolution
Sensitive Information Handling
Work History
08/2020 to CurrentAdministrative Front Office Coordinator Examworks | Redding, CA,
Answered phone calls and messages for 11 Psychologists i am in charge if this for 3 offices, Naples, Bonita and Ft Myers - medical facility, scheduling appointments and handling patient inquiries.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Coordinated front office duties, including customer service, patient scheduling and billing.
Managed master calendar and scheduled appointments for 11 providers based on optimal patient loads and clinician availability.
Organized paperwork such as charts and reports for office and patient needs.
Completed skilled administrative work to support all office staff and operational requirements.
Enhanced office efficiency by handling 250 + callers per day.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
08/2018 to 08/2020Executive Personal Assisant to the CEOA Law Office Of Marc L Shapiro | City, STATE,
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Prepared meeting agendas and briefing papers for members of board of directors and executive team.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Created appropriate documentation for members of board and senior leadership before meetings.
Manage CEO's complex and frequently changing travel arrangements and coordinated pre-planning of trips.
Seamlessly interacted with CEO to plan and complete special projects for Foreclosure, Land Trust, Titles Searches etc .
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Promoted team productivity by keeping supplies organized and well-stocked.
Handled all scheduling for CEO's calendar and prepared meeting agenda and materials.
Worked closely with CFO , to produce monthly invoices, reports and other deliverables for monthly meetings.
Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
Worked with senior management to initiate new projects and assist in various processes.
10/2017 to 08/2018Medical SchedulerA Womans Center | City, STATE,
Collaborated with assistants and 5 doctors to prepare and set up rooms with adequate supplies and equipment.
Completed skilled administrative work to support all office staff and operational requirements.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Improved timely payment of bills by developing flexible payment plans for patients.
Organized patient files and streamlined operations to improve efficiency.
Answered phone calls and messages for 5-physicians in OBGYN medical facility, scheduling appointments and handling patient inquiries.
Supported providers in outpatient medical office through coordinating all administrative operations.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Coordinated front office duties, including customer service, patient scheduling and billing.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
12/2015 to 10/2017Medical Records Clerk / Scheduler A Womans Place | City, STATE,
Received and processed medical records requests.
Reviewed charts and flagged incomplete or inaccurate information.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Enhanced office efficiency by handling over 150 + callers per day.
Carried out front office duties utilizing data entry skills in framework of medical database.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Answered phone calls and messages for 5 physicians OBGYN medical facility, scheduling appointments and handling patient inquiries.
01/2005 to 12/2015Universal Vacations Universal Vacations | City, STATE,
Delivered emergency 24-hour on-call service for tenants on building issues.
Maintained sufficient number of units market-ready at all times.
Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
Developed, reviewed and submitted property operating and capital budgets.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Coordinated appointments to show marketed properties.
Used strong negotiating talents to obtain reasonable fees from contractors for work.
Maximized rental income while minimizing expenses through effective planning and control.
Generated leads for sales and rental properties through cold calls and referrals.
Education
Expected in 06/1995High School Diploma | William Beamont High School , Warrington England UK , GPA:
Expected in 07/1998 | Business Administration And ManagementPriestly College, Warrington England UK, GPA:
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