executive operations officer resume example with 18 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Experienced multi-unit manager and highly motivated business professional. Boost operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting employee engagement and building consensus to drive change.

  • Brand development and management
  • Strategic thinker
  • Budgeting and forecasting
  • P&L
  • Inventory management
  • Food preparation and safety
  • Operations management
  • Staff training/development
  • Operational improvement
  • Leadership Experience
  • Merchandising
  • Product Knowledge
  • Customer Satisfaction
  • Sales Leadership
  • Meetings
Work History
Executive Operations Officer, 10/2019 to 09/2020
Senior Lifestyle CorporationPittsburgh, PA,
  • Oversaw Food and Safety for $13M account
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Increased company health department scores through strong performance optimization strategies and efficiency improvements.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Inspected and evaluated work as part of strong quality control and assurance procedures.
  • Maintained strong quality control standards to prevent costly waste.
  • Monitored and improved quality, cost control and safety efforts with hands-on leadership style.
Director of Dining Services, 03/2016 to 09/2019
Emory UniversityAtlanta, GA,
  • Multi-unit supervisor overseeing 2.5M sales volume across numerous retail locations
  • Manage quality assurance program including on site evaluations, internal audits and customer surveys
  • Received training and certifications from Chick-Fil-A, Starbucks, Einstein Bros. Bagels, Moe's Southwest Grill, Seattle's Best, Subway, Wise Pies, Quiznos, and Sbarro to represent brand and uphold standards, explain technical functions of equipment and guide product selection by customers
  • Monitor trends in customer buying habits, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Work diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
  • Achieves consistent budget targets with optimal expense controls and elimination of unnecessary waste
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Improved controls to streamline procedures, eliminate waste and control costs.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Administered stores' budget with strong planning and expense control abilities.
Assistant Program Director, 04/2013 to 08/2018
City Of WauwatosaWauwatosa, WI,
  • Working directly under franchise owners, developed the fastest growing franchise in company history
  • Recruited and trained staff members to provide exceptional officiating, coaching, and customer services
  • Educated athletes, coaches and officials about game rules and regulations
  • Built teams and game schedules for 2,000 players of soccer, flag football, t-ball, basketball, cheer at 10 locations per season
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
  • Improved success of program by making proactive adjustments to operations
  • Upon beginning employment with Compass Group, stepped down to coaching/officiating on weekends
  • Compiled customer feedback (Listen 360) and recommended service delivery improvements to management
  • Demonstrated ability to learn new technologies and development tools quickly.
  • Differentiated instruction according to student ability and skill level.
  • Developed inclusive, welcoming environment for athletes of all ability levels.
Police Officer, 08/2002 to 04/2013
New MexicoCity, STATE,
  • Full-time, salaried, commissioned, Advanced certified police officer with over 500 additional hours of training
  • Talked regularly with citizens to establish rapport and become familiar presence in area
  • Delivered expert courtroom testimony to support criminal cases across New Mexico
  • Certified trainer for basic police officers, TASER, Stinger Spike Belt, Emergency Vehicle Operation, Defensive Tactics (to include handcuffing, baton, OC spray), Field Training Officer
  • Ran personnel recruitment background investigations and interviewed potential job candidates
  • Worked in capacity as Mountain Bike Patrol Officer, Sex Crimes Detective, Domestic Violence Pilot Project Investigator, Police Communications (Dispatcher) instructor, Basic Police Officer Instructor, Impact Team Detective, Criminal Investigator, Field Services
Bachelor of Science: Business Management, Expected in 2012 to University of Phoenix - Albuquerque, NM
  • ServSafe Food Protection Manager

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Executive Operations Officer
  • Director of Dining Services
  • Assistant Program Director
  • Police Officer


  • Bachelor of Science

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