Dedicated to continued process improvements in the face of a rapidly evolving and changing market. Results-oriented and proactive in addressing and resolving problems. A Dependable Manager, bringing underwriting and managment experience, along with a willingness to take on added responsibility to meet service goals. Enthusiastic team player with a strong work ethic and problem solving skills.
Exceptional interpersonal communication
04/2007 to 09/2011
Executive OfficerShiawassee Association of Realtors – 217 S. Washington St. Owosso, MI. 48867
Managing a non-profit organization with approximately 200 members.
Creating and maintaining budgets, using cost analysis to prioritize.
Keeping current on changing laws and adhering to State and National guidelines.
Handling disputes, negotiating contracts, presentations, and training classes.
Managing committees and tracking results while maintaining budget restraints.
Working with the board of directors to accomplish a strategic plan and work at accomplishing and reassessing our goals.
Prepared financial pages for presentation to the Board of Directors.
01/2001 to 04/2007
Associate BrokerKeller Williams Realty – 1005 E. Grand River Brighton, MI. 48114
Managing a team of Realtors (150) in regards to commercial, residential, and vacant land rules, regulations, and contract law.
Listing, purchasing, marketing and leasing properties for our clients.
Negotiating price, terms and conditions of a sale contract.
Coordinating closings with title companies, lenders, mortgagors, other agents, buyers and sellers.
Keeping everything running smooth, with follow-up, communications, and documentation.
Providing training classes for other agents and mentoring agents one on one.
Worked with the Broker to develop an Annual Budget.
Top rated sales performer.
10/1984 to 07/2000
Portfolio Underwriter - Field RepresentativeCitizens Insurance Company – 645 W. Grand River Howell, MI. 48843
Data Entry - Quoting, rating, and coding of insurance policies, data entry, answering phones, reviewing claim entry disputes.
Assistant supervisor for Data Entry - handling time sheets, time off, disciplinary actions, and training.
Coordinated desired results between Underwriting and Processing to achieve company service goals.
Underwriting -Ordering various reports to determine eligibility, acting as a liaison between the Company and the Agencies, decisions regarding exceptions made by the company for coverage, coordinated desired results for the company and maintained agency relationships.
Field Representative -Auditing, developing Business Plans for the Agents and tracking progress, achieving identified portfolio results, and encouraging Agents to place business with the company while maintaining loss ratios, also very instrumental in Book rolls.
Provided training either by one on one or in a classroom style to Agents.
03/1980 to 10/1984
Assistant ManagerMcDonalds Corporation – Livingston County, MI.
Hiring, Reviewing employees for advancement, Training, Ordering product, Repairing Equipment, Scheduling Employees, Managing the "floor" - Supervising, Banking Deposits, Running and Tracking reports in order to manage budgets and people according to Corporation standards.
10/2011 to Current
Personal Lines UnderwriterPioneer State Mutual Insurance Company – 1015 Elms Road Flint, MI. 48532
Review new business and changes for accurate rating and eligibility by ordering necessary reports.
Working with the underwriting teams to achieve desired results in service, growth and loss ratios
Assist with CPM changes
Review and follow up on Inspections.
Maintaining Agency relationships by visiting offices, emailing and phone conversations.
Provide training and assistance to Agency staff by reviewing the Underwriting manual and policy jackets with them.
BBA: Business Management Cleary Business College - Howell, MI. Business Management
CPCU Designation: Insurance
Emphasis in Commercial Underwriting.
Associates: Business Lansing Community College - Lansing, MI.
2000 and 2004
Salesperson and Broker License: Real Estate Holloway - Lansing, MI.
The Institue - Supervisory Management (SM) 2013
Baker College - Certificate in Leadership 2007
The Institute - Insurance Institute (IIA) 1990
ad, Auditing, Banking, billing, Book, budgets, budget, Business Plans, contracts, cost analysis, clients, Data Entry, documentation, Hiring, insurance, Lotus, Managing, marketing, meetings, mentoring, Excel, Outlook, Power Point, Microsoft Word, Works, Negotiating, newsletters, organizing, policies, presentations, profit, coding, progress, purchasing, QuickBooks, Repairing, Scheduling, strategic, supervisor, Supervising, answering phones, websites, Word Perfect
LICENSES & CERTIFICATES IIA Certificate in Insurance, 1997 Real Estate License 1999, Brokers License 2004 Certificates for Top Sales. CPCU Courses for Insurance Industry