Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Successful program director with over twenty years of experience managing programs for underserved special populations. A motivated leader with a proven record of building relationships, managing projects, strategic planning, and coaching individuals to success. Uniquely qualified to understand and manage ADAAA compliance guidelines with over fifteen years of direct experience. Demonstrates exceptional communication skills, comprehensive administrative skills, dynamic training skills, and responsible fiscal accountability

  • Redesigned and managed the administrative infrastructure of several small organizations resulting in more effective organizations
  • Envisioned, organized, and launched a counseling resource center
  • Led a team of policy writers to develop six-hundred-page policies and procedures manual including ADA compliance standards
  • Trained volunteers and staff on ADA standards
  • Forecasted and managed a consolidated budget that exceeded 2.5 million dollars annually for over ten years
  • Managed a 4.6-million-dollar Worship and Administration Building
  • Overseer of building a 4.6-million-dollar Worship and Administration Building according to ADA Codes and Standards
  • Overseer of website redesign using relevant 508 standards
  • Wrote, secured, and managed over 600,000 dollars in federal, county, city, state, and private grant funds for underserved people
  • Knowledge of standard accounting/budgeting procedures.
  • Cognitively and experientially skilled at interpreting and understanding ADAAA standards.
  • Ability to conceptualize, plan, and organize multiple assignments effectively.
  • Agility: work under pressure, adjust to constant changes, handle multiple tasks, and coordinate others' work.
  • Skilled in developing and maintaining good working relationships.
  • Fast learner of policies, practices, procedures, and terminology of assigned function
  • Keep complex records, assemble and organize regular reports in acceptable formats.
  • Experienced Using Workday Management Software
Work History
HR Partner, 09/2021 to Current
T-MobileCincinnati, OH,
  • Successfully Supervised and Mentored assigned students of University-wide Disability empowerment Initiative that has been successful.
  • Disabled non-traditional student launched, managed, and mentored students involved in University-Wide Disability empowerment initiative.
  • Supervise and Oversee Special Project: File Conversion project utilizing and training disabled College Students
    Work with various levels of management in HR.
  • Research and analyze confidential personnel documents
  • Prep personnel files for scanning and cataloging on shared network
  • Data entry into Laserfiche document retention program
  • Collaborate and communicate with supervisor
  • Used Workday management software assists with voluntary student terminations.
  • Collaborated with faculty, staff, and students during termination processing.
Client Intake Coordinator, 08/2021 to Current
HinshawBoston, MA,
  • Collected, verified, recorded, and processed client demographics, insurance payments, and referral information.
  • Input data and completed placement paperwork for 100% of New Clients.
  • Planned and organized internal and external events, meetings, and conferences.
  • Communicated professionally with clients, colleagues, and professional partnership verbally and in writing for 100% of new clients.
  • Completed major and minor interventions for 35% of clients in crisis.
  • Wrote clear concise intake assessments on 100% of all new clients.
Executive Director, 12/2001 to 09/2015
Successful Alternative ConsultantsCity, STATE,
  • Secured and Managed $600,000.00+ Grants.
  • Built solid partnerships with City of Garland Social Services.
  • Administered HUD Contract for Homeless Prevention for City of Garland, TX.
  • Administered CBDG Contract for Homeless Prevention for City of Garland, TX.
  • As Program Administrator designed, managed, and implemented all prevention and intervention programs
  • Lobbied before City of Garland City Council winning 210,000 dollars.
  • Designed, implemented, and managed budget.
  • Worked with Board of Directors to remain in compliance with public policy.
  • Built great relationship with Board of Directors (Stakeholders).
  • Devised new promotional approaches to boost client numbers and market penetration while enhancing engagement and driving growth.
  • Coordinated positive media coverage and stakeholder relations as public face of MUCH.
  • Created and provided insightful information to social media, websites, and print media to educate public.
  • Developed reliable partnerships with city, county, state, and federal entities.
  • Enhanced brand through monthly and quarterly correspondence.
  • Attracted major donors, generating $50,000 in annual revenue under new project.
  • Negotiated contracts and collaborated with City of Garland Neighborhood Services on stated needs of clients.
  • Supported nonprofit growth through strategic planning and process development.
Executive Nonprofit Organization Consultant, 09/1996 to 09/2021
Mount Hebron Missionary Baptist ChurchCity, STATE,
  • Successfully launched local nonprofit ministries serving in excess of 2000 clients.
  • Program Manager giving leadership to design, organization, and implementation of development plan for Sarah's Hope Charitable Foundation, Inc.
  • Successfully redesigned well-established organizations' administrative infrastructure to increase its effectiveness by 65%.
  • Offer guidance for all clients using best public policy practices.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing public relations resulting in more efficient operation in MUCH nonprofit.
  • Aligned branding initiatives and fundraising strategies with client goals raising over 6000 thousand dollars.
  • Exceeded outcome goals by 40% through effective case management.
  • Annual administrative audits result in clean financial audits.
  • Designed financial development plans using results-driven strategies
  • Regular training in principles and practices of public administration and management.
Executive Pastor of Administration, 03/1996 to 10/2016
MUCH Community Development CorporationCity, STATE,
  • Overseer of 4.6 Million Dollar Worship and Administration Building Project
  • Coordinated Contractors to Build 4.6 Million Dollar Facility Meeting ADA Specifications
  • Coordinated Risk Management Training and Compliance And ADA Sensitivity Training
  • Overseer of Website Redesign in 508 Compliance
  • Overseer Policy and Procedures for Church School 504 Accommodations
  • Managed Nine Division Leaders who managed 88 sub-ministry Groups
  • Organized administrative infrastructure that grew from 250 to 3500 members
  • Managed multimillion-dollar annual budget
Master of Social Work: Clinical Social Work, Expected in 05/2023
Texas A&M University - Commerce - Commerce, TX

Master of Clinical Social Work GPA 4.0

Doctorate of Ministry: , Expected in 05/2015
Dallas Theological Seminary - Dallas, TX,

Marriage & Family / Leadership Administration Marriage And Family / Leadership Training, GPA: 3.6

Master of Theology: Pastoral Studies And Administration, Expected in 05/1989
Dallas Theological Seminary - Dallas, TX
Bachelor of Science: Social Science / Bible & Theology, Expected in 06/1983
American Baptist College - Nashville, TN

Psychology, Counseling, Social Science, Administration and Leadership Development.


American Counseling Association

Prepare / Enrich Couples Facilitator PERP Family Relationship Facilitator

National Association of Church Business Administrators

National Association of Social Workers (NASW)

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School Attended

  • Texas A&M University - Commerce
  • Dallas Theological Seminary
  • Dallas Theological Seminary
  • American Baptist College

Job Titles Held:

  • HR Partner
  • Client Intake Coordinator
  • Executive Director
  • Executive Nonprofit Organization Consultant
  • Executive Pastor of Administration


  • Master of Social Work
  • Doctorate of Ministry
  • Master of Theology
  • Bachelor of Science

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