executive lead coordinator resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Highly professional and organized with solid experience in managing and overseeing daily office operations as well as coordinating medical and administrative staff to deliver high-quality patient care services with 13 years of experience. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Administrative Support
  • Verbal and Written Communication
  • Courteous and Professional
  • Research and Data Analysis
  • Financial Proficiency
  • Equipment Troubleshooting
  • Computer Proficiency
  • Maintaining Financial Records
  • Office Management
  • Customer Complaint Resolution.
  • Problem-Solving
  • Organization and Time Management
Executive Lead Coordinator, 12/2020 - Current
Mcg Health Inc Augusta, GA,
  • Developed relationships with clients and potential clients to improve business growth
  • Developed weekly production status reports for the supervisor and manager
  • Computed balances, totals, or commissions to support the accounting team.
  • Resolved problems with high-profile customers to maintain relationships and increase the return customer base
  • Filed appointment documents and organized clerical supplies.
  • Scheduled procedures, surgeries, and doctor appointments for patients daily
  • Train new and current team members on program standard operating procedures provide routine updates and address team member questions
  • Compiled and coded patient information or data in the appropriate computer system.
  • Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
Surgery Coordinator, 02/2018 - 12/2020
Hanger, Inc. Thornton, CO,
  • Cardiology, Gastro, Pain Management, and General Surgery, Educated patients about surgeries and provided treatment plan documentation
  • Expertly managed planning, scheduling, and coordination of outpatient procedures
  • Reported patients' status to doctors and monitored the completion of the treatment plan.
  • Answered phones, greeted patients, and filed paperwork to maintain smooth operations in the front office.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Organized patient files and streamlined operations to improve efficiency
  • Provided primary customer support to internal and external customers
  • Reviewed medical histories and current information to provide accurate information to surgeons
  • Used internal software to process reservations, check-ins, and checkouts
  • Worked directly with the Surgery room and staff scheduling surgical procedures and utilization reviews with insurance companies.
  • Managed patient check-in and check-out procedures and processed payments.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Checked patient insurance and collected pre-authorizations from providers.
Office Manager's Assistant, 02/2016 - 02/2018
Llopiz Medical Practice City, STATE,
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes
  • Checked patient insurance, demographic, and health history to keep information current
  • Completed clerical duties and tasks for clinic administration
  • Handled tasks and responsibilities for front office employees during periods of understaffing
  • Manage all concierge inquiries, including special guest requests and the scheduling of personalized services
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office inventory and placed new supply orders.
  • Interpreted and communicated work procedures and company policies to staff.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Planned coverage needs and organized services to support incoming special events
  • Remained aware of provider schedules and scope of practice on an evolving basis to organize and schedule appropriate care
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
Medical Front Office , 09/2012 - 02/2016
Physician Health Center City, STATE,
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel
  • Completed clerical duties and tasks for clinic administration
  • Helped patients complete necessary medical forms and documentation
  • Managed multi-line phone system and pleasantly greeted patients
  • Resolved customer issues quickly and notified the supervisor immediately when problems escalated
  • Transcribed phone messages and relayed them to appropriate personnel
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Protected patients by observing strict HIPAA guidelines.
  • Trained new staff on office procedures, insurance processes, and medical terminology.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Education and Training
BBA: Business Management, Expected in
Ana G Mendez University - Miami, FL
Status -
Associate of Science: , Expected in
Florida Education Institute - Miami, FL
Status -
High School Diploma: , Expected in
Miami Senior High School - Miami, FL
Status -
Spanish :
Full Professional:
Negotiated :

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Resume Overview

School Attended

  • Ana G Mendez University
  • Florida Education Institute
  • Miami Senior High School

Job Titles Held:

  • Executive Lead Coordinator
  • Surgery Coordinator
  • Office Manager's Assistant
  • Medical Front Office


  • BBA
  • Associate of Science
  • High School Diploma

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