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executive housekeeping assistant resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Reliable employee seeking position and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Offering excellent communication and good judgment. Willing to learn and excel.

Skills
  • Data Imports
  • Call Screening
  • Working knowledge of MS Word and Excel
  • Customer/Guest relations
  • Data entry
  • Multi-Line Telephone Skills
  • Making Appointments
  • Updating Client Data
  • Office Supply Management
Work History
06/2022 to Current Executive Housekeeping Assistant Aimbridge Hospitality | Branson, MO,
  • Conducted final inspections of offices and common areas and notified Housekeepers/Housemen of any space requiring immediate cleaning.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
05/2016 to 06/2022 Executive Housekeeping Manager Tti, Inc. | Tewksbury, Town Of,
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained supplies and ordering for 130 room hotel
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Checked guests in out of hotel, made reservations and processed payments.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Increased customer service ratings through personable service.
  • Collected room deposits, fees and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Balanced hotel accounts at end of day.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Anticipated guests' needs and responded to requests within reasonable amount of time.
  • Maintained transaction security by verifying payment cards against identification.
  • Performed daily inventory for keys and linens and detailed information in audit reports.
  • Maintained inventory for supplies and purchasing.
  • Streamlined weekly cleaning schedule for 15 employees.
  • Kept building entryway glass clean and polished for professional presentation.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
08/2006 to 03/2007 Telemarketing Sales Representative E.A. Sween Company | Las Vegas, NV,
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Recorded contact information of customers and potential customers in internal database.
  • Answered calls, took messages and transferred calls to correct individuals.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Answered questions about company offerings with knowledgeable responses about products and services.
03/2000 to 06/2001 Receptionist Client Soft Inc. | City, STATE,
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Kept records in CRM to maintain customer data.
  • Maintained building security by monitoring logbook and issuing visitor badges.
Education
Expected in to to | One Year Business Bob Jones University, Greenville, SC, GPA:
Expected in 06/1994 to to High School Diploma | McGuffey High School, Claysville, PA GPA:
Languages
ASL:
Negotiated:

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Resume Overview

School Attended

  • Bob Jones University
  • McGuffey High School

Job Titles Held:

  • Executive Housekeeping Assistant
  • Executive Housekeeping Manager
  • Telemarketing Sales Representative
  • Receptionist

Degrees

  • High School Diploma

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