Executive Director Of Business Operations Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Proven Executive Director with over ten years of experience in personnel development, skill training, personnel and morale management, and strategic planning.

Professional Experience
12/2015 to Current Executive Director of Business Operations University Of Michigan | Ann Arbor, MI,
  • Calculate bi-weekly commission payments for approximately 150 1099-contractors.
  • Effectively communicate established, new, and evolving policy and procedure with new and existing employees, contractors, and vendors.
  • Create, maintain, update and archive company forms, data, meeting minutes, personnel files and highly sensitive internal documents and financial records.
  • Procure, manage and maintain contracts, resident, and non-resident licenses and legal documentation for 1099 contractors, W2 employees, executives and companies.
  • Survey retail market and negotiate contracts with vendors to ensure quality goods and services at market or below-market rates.
  • Work closely with both state and federal governmental bodies to ensure compliance with all established, new, and evolving codes and laws pertaining to sale of insurance, office management, human resource compliance, and proper record keeping.
  • Manage and provide conflict resolution and peer mediation between 1099 contractors, and W2 employees.
  • Ensure compliance at both company and departmental levels with all established state and federal laws.
  • Built and manage company's onboarding, contracting, orientation, training, and initial W2 employee / 1099 contractor processes.
  • Plan and execute monthly, quarterly, and annual company events including, but not limited to, moral initiatives, team building exercises, and quarterly and annual company conventions.
  • Foster positive working relationships with building management in which the company is located, and work to ensure prompt resolution of issues.
08/2010 to 12/2015 Store Manager Caliva | Brisbane, CA,
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by an average of 2.5 stars per review.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Analyzed and interpreted store trends to facilitate marketing planning and sales initiatives, directly leading to a 62.4% annual profitability increase.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
08/2013 to 08/2015 Outside Sales Representative Brightview Landscapes, Llc | Snowmass Village, CO,
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Created strategic brand building events to promote current product portfolio.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
02/2007 to 03/2010 Customer Service Representative & Quality Control FedEx Office | City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Website, Portfolio, Profiles
Expected in 07/2021 Teacher's Certification | Alternative Educator Certification Teachworthy Educator Preparation Program, Houston, TX, GPA:
Expected in 12/2016 Bachelor of Arts | Historical Studies The University of Texas At Dallas, Richardson, TX GPA:
Expected in 12/2014 Associate of Arts | General Studies Collin County Community College District, Plano, TX GPA:
  • Goal Setting
  • Verbal and Written Communication
  • Training Management
  • Originality and Creativity
  • Program Optimization
  • Policy Development and Enforcement
  • Focus and Follow-Through
  • Performance Assessment
  • Staff Scheduling
  • Employee Motivation
  • TEA SB460 Certification ~ 2021
  • AS+ K Certification ~ 2021
  • Region10 Dyslexia Ed. Certification ~ 2021
  • TEA Teacher Ethics Certification ~ 2021
  • TWC Workforce 101 Certification ~ 2021
  • Region6 Human Trafficking Awareness Certification ~ 2021
  • Capturing Kids' Hearts Certification ~ 2021

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Resume Strength

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Resume Overview

School Attended
  • Teachworthy Educator Preparation Program
  • The University of Texas At Dallas
  • Collin County Community College District
Job Titles Held:
  • Executive Director of Business Operations
  • Store Manager
  • Outside Sales Representative
  • Customer Service Representative & Quality Control
  • Teacher's Certification
  • Bachelor of Arts
  • Associate of Arts

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