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Executive Coordinator Resume Example

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EXECUTIVE COORDINATOR
Professional Summary

Talented and relationship-driven Customer Experience Manager with solid leverages data-driven approaches to maximize business profits. Excellent communication, planning, and problem-solving abilities.

Work History
BabyCenter LLC - Executive CoordinatorSan Francisco, United States06/2013 - 07/2020
  • Executive Coordinator to support COO, CIO, and SVP of Customer Experience.
  • Collaborated with senior management to initiate new projects and processes.
  • Distributed company-wide announcements, coordinated meetings, corporate communications, and events.
  • Contributed to smooth business operations by planning, organization, conference planning, and implementation, and to connect with key decision-makers.
  • Collaborated with clients to understand requirements and provide exceptional customer services.
  • Specialized in develop creative marketing tools for clinical trials, including presentations, trend reports, bundled assets, and campaign analysis.
  • Collaborated with Executive Teams, Senior Leadership, and directors to create best practices, process, and implementation for New Hire On-boarding.
  • Worked with cross-functional teams in Client Marketing and Creative departments to manage marketing initiatives advancing clinical trial recruiting.
  • Project managed clinical trials recruitment in the USA, Mexico, and Spain through ad placement, emails, and community postings and reached KPI's in each country.
  • Directed clinical trial projects, including conceptual planning, schedule management, and stage implementation.
  • Increased e-commerce click-through rate average by 22% and page view average by 16% to increase SEO.
  • Developed marketing campaigns to enhance clients' return on investment.
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes to execute product/project to clients expectations.
  • Assisted clients with strategic processes and provided them with the necessary tools to achieve success.
  • Performed troubleshooting of software and hardware to resolve issues and escalated situations to the proper department to make sure the issue was resolved
  • Analyzed client data reports ascertaining renewal risk while assessing account trends.
  • Tailored customer relationships by determining expected needs and finding correct solutions.
  • Reached out to accounts weekly to check on needs, understanding business operations, and offer services.
  • Contributed to the design and implementation of product updates and service transformations based on feedback from customers and frontline knowledge.
  • Hosted regular status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing the environment.
  • Planned, articulated, and executed client development strategies.
  • Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional issues and maintain satisfaction.
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving.
  • Developed weekly summaries to assess each client's participation level and determine targets for follow-up plans.
  • Addressed and resolved customer complaints and issues to improve satisfaction.
Enterprise Holdings - Branch Manager BranchSan Francisco, United States03/2008 - 06/2013
  • Monitored social media and online sources for industry trends
  • Supervised 30+ Service and rental agents and management staff in providing excellent customer service
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Developed team communications and information for marketing and sales meetings
  • Worked with corporate and business owners', and customers to understand requirements and provide exceptional customer service to identify customer needs
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Collaborated with Area and Regional management to resolve customer, vendor relationships, and automobile issues to improve operations and provide exceptional customer service
  • Increased profits by 22% through researching and implementing rate strategy and marketing initiatives and creating fresh new approaches to long-standing problems
  • Developed Station Managers to Branch Managers and Management Trainees' to Assistant, Station Managers, and Branch Manager positions
Bank Of America - Bank TellerSan Francisco, United States04/2000 - 02/2007
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Promoted products or services to each customer to consistently achieve sales targets
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
  • Increased sales by 10% by cross-selling bank products to new and existing customers
Affiliations

California CO-State Leader, Mission 22, 2018 to Current

Skills
  • Business analytics
  • Project Management
  • Optimization
  • Communication Skills
  • Written Communication
  • Account Management
  • Ad Campaigns
  • Data Analytics
  • Relationship development
  • Team leadership and collaboration
  • Interpersonal and client communications
  • Best practices
  • ROI understanding
  • Relationship cultivation and retention
Education
05/2007San Francisco State UniversitySan Francisco, CABachelor of Science: Marketing
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Resume Overview

Companies Worked For:

  • BabyCenter LLC
  • Enterprise Holdings
  • Bank Of America

School Attended

  • San Francisco State University

Job Titles Held:

  • Executive Coordinator
  • Branch Manager Branch
  • Bank Teller

Degrees

  • Bachelor of Science : Marketing

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