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Executive Coordinator Resume Example

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EXECUTIVE COORDINATOR
Summary

Experienced Office Manager and administration professional with 3 years of experience in overseeing wide variety of essential functions in growing businesses. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Skills
  • Data entry
  • File and data retrieval systems
  • CRM and office management software
  • Event coordination
  • Report writing
  • Accounts payable and receivable
  • Scheduling and calendar management
  • Administrative support
  • Planning and coordination
  • Team building
  • Supervision
  • Operational improvement
  • Communications
  • Relationship development
  • Organization
  • Customer service
  • Problem resolution
  • Business operations
  • Invoice generation
  • MS Office
  • Process improvement
  • Project organization
  • Call center experience
  • Office equipment proficiency
  • Inbound and outbound calling
  • Schedule mastery
  • Business development understanding
  • Clerical support
Experience
St. Mary's HealthCare System | Athens, GAExecutive Coordinator09/2017 - Current
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Mitigated regulatory risks by guaranteeing program requirements adhered to company's compliance standards.
  • Managed daily operations within office by supporting continuous delivery of excellent services and care.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Provide poised and resourceful executive-level administrative support to the CEO and Senior Direction, on a variety of projects and through executive of day-to-day administrative responsibilities
  • Strategically schedule and manage Directors calender, meetings, expenses, travel and events Managing relationships with high-level clients and key contacts to ensure timely follow-up and drafting sensitive communications
  • Maintains employee files including but not limited to medical insurance, benefits and completed forms for compliance and state regulations
  • Real-time scheduling support by scheduling meetings, appointments and events for Executive Director Receives inquires from visitors and patients in regards to request for maintenance work and housekeeping staff duties and work orders.
  • Ability to enhance patient/client experience by providing management with feedback reports which include effective problem-solving methods and resolutions.
  • Takes authorized action during Executive Directors absence by using initiative and judgement to see that matters requiring attention are referred to delegated authority or handled in a manner to minimize the effect of the Executive Directors absence.
  • Responsible for payroll processing and maintaining records of employee's sick and vacation time
  • Managed daily operations within the office by supporting continuous delivery of excellent services and care.
RadioShack Corp. | Fredericksburg, VACustomer Service Representative08/2005 - 07/2020
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Worked with manager to develop customer service improvement initiatives.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Harrison Poultry | Betheleham, GAFood Inspector10/2015 - 08/2017
  • Inspected meat carefully to identify abnormal color or other factors suggesting consumption safety concerns.
  • Gathered information about complaints and conducted investigations to review establishments.
  • Drafted reports and submitted to Board of Health or FDA.
  • Examined food animals before and after slaughter in meat or poultry processing facilities.
  • Reviewed food preparation to check conditions and procedures to determine safety for consumption.
  • Monitored cleaning methods for adherence to sanitation requirements.
  • Reported food safety violations to Board of Health.
  • Compared product and materials colors, shapes, textures and grades with predetermined templates.
  • Assigned and marked items with grades and official acceptance or rejection status.
  • Learned new testing methods through continued education and research.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
  • Identified production concerns and worked with supervisors to understand and remedy situations.
  • Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
  • Completed daily inspection rounds covering all facility equipment and machinery.
  • Collaborated with all key stakeholders to understand client's anticipated outcome for product testing.
Education and Training
Strayer University | Atlanta, GABachelor of Science in Business Administration08/2020
  • Completed continuing education in Health Services Administration
Strayer University | Atlanta, GAMaster of Science in Heath Services Administration
  • Continuing education in Public Health Management
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Resume Overview

Companies Worked For:

  • St. Mary's Health Care System
  • RadioShack Corp.
  • Harrison Poultry

School Attended

  • Strayer University

Job Titles Held:

  • Executive Coordinator
  • Customer Service Representative
  • Food Inspector

Degrees

  • Bachelor of Science in Business Administration
    Master of Science in Heath Services Administration

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