executive assistant to the president resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
First Aid/CPR
Flexible and Adaptable
Planning and Coordination
Written Communication
Good Telephone Etiquette
Teamwork and Collaboration
Active Listening
Dependable and Responsible
Problem-Solving
Attention to Detail
Cultural Awareness
Organization and Time Management
Education
Kenwood High SchoolBaltimore, MD, Expected in ā āHigh School Diploma: - GPA:
Studied law at Community College of Baltimore Essex Campus.
Completed Microsoft Word, Excel, and Powerpoint course and received certification.
Received Commercial Insurance Agent License.
Completed continuing education course for Insurance Agent license until 2004.
Completed continuing education courses for Dental Assisting
Work History
Connecticut Children's Medical Center - Executive Assistant to the President South Hadley, MA, 02/1991 - 09/2004
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Handled incoming and outgoing mail, email and faxes.
Answered high volume of phone calls and email inquiries.
Filed paperwork and organized computer-based information.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Trained junior office staff in correct procedures and reporting requirements.
Worked with senior management to initiate new projects and assist in various processes.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Managed and reviewed filing and office systems.
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Executed basic banking and bookkeeping tasks.
Screened personal and business calls and directed to appropriate party.
Promoted team productivity by keeping supplies organized and well-stocked.
Volunteered to help with special projects of varying degrees of complexity.
Created and managed office systems to efficiently deal with documentation.
Lawrence General Hospital - Commercial Insurance Agent/Account Manager North Andover, MA, 02/1992 - 09/2004
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Met with customers to provide information about available products and policies.
Finalized sales and collected necessary deposits.
Conducted annual reviews of existing policies to update information.
Calculated premiums and established payment methods for sales.
Collected premiums on or before effective date of coverage.
Remained impartial in order to advise clients based on circumstances.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Veterans Administration - Front Desk Coordinator Brick, NJ, 08/2015 - Current
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained office supplies by taking inventory and submitted orders for low-stock items.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
Kept accounts in balance and ran daily reports to verify totals.
Entered customer data into room system and updated information whenever patrons changed rooms.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
Trained all staff on front desk procedures and policies.
Transcribed phone messages for entire office and relayed messages.
Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Drafted, copied and forwarded documents and paperwork to facilitate office workflow.
Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
Scheduled dental appointments in computer system.
Dr Caroline F Owens DDS PA - Dental Assistant City, STATE, 08/2015 - Current
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Sterilized rooms and prepped equipment and instruments for procedures daily.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Explained treatment procedures and instructed patients on home care guidelines.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Prepared and arranged instruments, medications and required materials for dental procedures.
Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment,
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
Documented patient dental health information, medical history and vital signs for future reference.
Staged tray for procedures by arranging dental instruments and equipment.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Used SoftDent and Dentrix to document and maintain patient information and health background.
Typed patient data into computer system using SoftDent and Dentrix while following privacy laws and maintaining high level of accuracy.
Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
Managed office schedules and calendars to coordinate administrative planning and execution.
Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
Assisted dentist in management of medical or dental emergencies.
Helped dentist and hygientists complete routine and advanced procedures by preparing patients and instruments for expected needs.
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