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Executive Assistant to the President Resume Example

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EXECUTIVE ASSISTANT TO THE PRESIDENT
Professional Summary

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Skills
  • AR/AP
  • Strategic planning
  • Business writing
  • Multi-line phone proficiency
  • Report analysis
  • Advanced clerical knowledge
  • Business Administration
  • Schedule management
  • Project planning
  • Advanced MS Office Suite
  • Filing and data archiving
  • Excellent planner and coordinator
  • Inventory auditing
  • Process monitoring
  • Reference research
  • Relationship building
  • Social media management
  • Client assessment and analysis
  • Data extraction and synchronization
  • Case interpretation
  • Order fulfillment
  • Public speaking
  • Reporting
  • Data review
  • Budget preparation
  • Recruitment and retention strategies
  • POS systems operations
  • Order taking
  • Goal development
  • Inventory management
  • Correspondence management
  • Event and meeting planning
  • Project requirements
  • Hiring and training
  • Program development
  • Accreditation coordination
  • Supervision
  • Risk management
  • Communications
  • Project management
  • Materials inspection
  • Logging
  • Team leadership
Work History
10/2014 - 10/2015Executive Assistant to the President | Handcrafted Homes, LLC - Roswell, Georgia
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Allocated executive tasks and managed complex calendars and administrative functions.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Managed [Job title]'s complex and frequently changing travel arrangements and coordinated pre-planning of trips.
  • Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for [Number] executives.
  • Planned, coordinated and executed meetings for Board of Directors, President and Executive Vice President.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Processed travel expenses and reimbursements for [Number]-member executive team and senior management group.
  • Maintained daily appointment calendars for president and executive vice president.
  • Met with top national and international executives on self-designed schedules both monthly and annually.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Accomplished special objectives and projects according to requests from board members.
  • Prepared presentations, materials and documentation for use by [Job title] in meetings and engagements.
  • Maintained confidential, administrative support to executive team and members of board of directors.
  • Served as resource for research and information for [Type] and [Type] department leaders.
  • Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
  • Created appropriate documentation for members of board and senior leadership before meetings.
  • Scheduled appointments and handled calanders for senior leadership.
  • Screened calls and emails and initiated actions to respond or direct messages for [Number] managers.
  • Managed travel itineraries and logistics for accommodations for over [Number] employees.
  • Coordinated dealer visitations, company special events and other employee morale functions.
  • Located and attached appropriate files to incoming correspondence requiring replies.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Screened incoming mail, publications and other correspondence directed to management team members.
  • Developed and maintained internal client filing system using [Software].
  • Processed invoices for market data subscriptions, continuing education and memberships.
  • Reconciled and processed expense reports for [Number] internal and field personnel, including executives and consultants.
  • Researched, proposed and implemented [Type] vendor agreements to decrease costs and improve services.
  • Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
  • Acted as point of contact for research and information gathering for [Type] and [Type] executive managers.
  • Directed administrative functions for board of directors, principals, consultants and key managers.
  • Maintained thorough product knowledge of all credit union products and services.
  • Complied with special requests from board members for research, assistance and travel arrangements.
  • Organized international and domestic travel arrangements for up to [Number] staff members, including all transportation and hotel stays.
  • Compiled and analyzed sales and marketing reports for marketing executives and provided executive summaries.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by [Number]%.
  • Assisted in coordinating implementation of policies and practices across organization.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled all scheduling for director's calendar and prepared meeting agenda and materials.
  • Investigated topics such as [Type] and [Type] and produced concise summaries for [Job title] use.
  • Carefully transcribed phone messages and relayed to appropriate personnel within [Number] minutes of each call.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Worked with [Job Title] to coordinate and complete special projects for [Program].
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
  • Attend meetings to record minutes.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Make travel arrangements for executives.
  • Prepare responses to correspondence containing routine inquiries.
  • Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
  • Provide clerical support to other departments.
  • Manage and maintain executives' schedules. Set up and oversee administrative policies and procedures for offices or organizations.
  • Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
  • Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
05/2011 - 07/2015Program Director | High Meadows Camp - Roswell, Georgia
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Provided ongoing direction and leadership for program operations.
  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
  • Oversaw team of [Number] personnel focused on [Area], [Area] and [Area].
  • Developed [Type] program from ground up, laying out framework and defining roles.
  • Maintained and updated all project related documents.
  • Identified risks and developed mitigation plans.
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
  • Improved success of program by making proactive adjustments to operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Identified costs involved for [Type] and [Type] tasks to keep in line with departmental budget.
  • Interviewed and hired talented [Job title]s with expertise in [Area of expertise] to increase [Type] strengths within already gifted department.
  • Supported [Type] and [Type] programs by nurturing professional relationships with community members and [Job title]s.
  • Met and collaborated with [Job title]s to uncover issues, identify applicable solutions and offer guidance in [Task] and [Task].
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Coordinated with [Type] team in developing project plans for prioritized initiatives.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Determined and recommended methods to address improvement opportunities.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Communicated value and position to sales team and developed tools to support selling process.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Developed and maintained expense budget while applying [Task] to continually decrease expenses.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Instituted [Task] to contribute to long-term plans for organization business processes.
  • Developed and executed plans to monitor standard process adherence.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Developed team communications and information for [Type] meetings.
  • Established logistics policy including mode, carrier and supplier agreements that benefited overall business.
  • Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service.
  • Researched competitive solutions and maintained competitive market comparisons and evaluations.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Liaised with [Job title] to organize and perform [Timeframe] quality standard training for new and existing staff.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Evaluated quality problems and performed [Action] to identify and resolve issues.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Conducted training and change management processes to improve operations.
  • Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value.
  • Improved quality processes for increased efficiency and effectiveness.
  • Collaborated with [Type] department on operational support tasks to model importance of group goals.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Monitored social media and online sources for industry trends.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards.
  • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
  • Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Developed and deepened partnerships with related organizations to enhance success by eliminating duplication.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Spoke with community organizations to boost outreach and highlight programs successes.
  • Optimized operational systems to maintain effective budgets and accurate documentation for permanent records.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Wrote the standards and goals for camp programming, and reviewed and approved staff lesson plans to ensure they met standards of developmental appropriateness, positive camper experience and opportunity for growth and learning.
  • Reviewed and evaluated new and current programs to determine their efficiency, effectiveness, and conformity to camp philosophy.
  • Observed and evaluated instructors and activity leaders to ensure the quality of classes, activities and instructional methods.
  • Recruited, trained, and managed specialist staff; Assigned schedules and duties and handle staff issues or conflicts.
  • Organize and direct committees of specialists, volunteers, and staff to provide technical and advisory assistance for programs.
  • Write articles, manuals, and other publications, and assist in the distribution of promotional literature about programs and facilities.
  • Collect and analyze survey data, regulatory information, and demographic and employment trends, to forecast enrollment patterns and the need for curriculum changes.
  • Prepare and submit budget requests or grant proposals to solicit program funding. Review and interpret government codes, and develop procedures to meet codes and to ensure facility safety, security, and maintenance.
  • Review and evaluate new and current programs to determine their efficiency, effectiveness, and compliance with state, local, and federal regulations, and recommend any necessary modifications.
  • Determine the scope of educational program offerings, and prepare drafts of program schedules and descriptions, to estimate staffing and facility requirements.
  • Determine allocations of funds for staff, supplies, materials, and equipment, and authorize purchases.
  • Recruit, hire, train, and evaluate primary and supplemental staff, and recommend personnel actions for programs and services.
  • Direct and coordinate activities of teachers or administrators at daycare centers, schools, public agencies, or institutions.
  • Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs.
  • Set educational standards and goals, and help establish policies, procedures, and programs to carry them out.
02/2013 - 12/2014Substitute Teacher | High Meadows School - Roswell, Georgia
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
  • Instructed [Type] students in [Area of expertise] principles, concepts and in-depth subject matter.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Assisted students of all ability levels develop life-long learning skills and good study habits.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Took over [Type] class for [Number] months, managing all classroom assignments, student needs and recordkeeping.
  • Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments.
  • Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
  • Completed documentation of attendance, grades and other required details.
  • Took notes and prepared reports on school day activities to provide to primary teacher.
  • Utilized technology to enhance student education and grasp of materials.
  • Administered and graded tests and quizzes and reported performance to primary teacher.
  • Maintained day-to-day classroom management and discipline to promote learning iniatives.
  • Led classroom activities for play-based and immersive learning.
  • Integrated existing and new technology into classroom to help provide creative and fun learning environment.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Assigned, explained and graded homework.
  • Repeatedly requested as substitute teacher for [Type] classrooms by teachers based on excellent past referrals and trusted performance.
  • Taught diverse subjects for grades K-8, successfully delivering seamless teaching in absence of regular teacher.
  • Developed rules and set goals to maintain order in classroom.
  • Proctored quizzes, tests and standardized examinations.
  • Administered assessments to determine each student's specific educational and social needs.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Created and developed lesson plans according to students' academic needs, including both group and individual work.
  • Create a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students by carrying out a program of study prescribed in the lesson plans left by the classroom teacher.
  • Adapting to the flow of a classroom that the classroom teacher has established. Preserving the environment the students are use to, while not taking detours in lesson plans or otherwise disrupting previously used teaching methods.
  • Maintain a neat and orderly classroom.
  • May perform duties usually required of absent teacher.
08/2009 - 12/2012Writing Tutor | Berry College Writing Center - Roswell, Georgia
  • Provided individual tutoring sessions for students struggling in composition writing.
  • Motivated students towards learning and studying to build self-confidence and reduce anxiety of failure in writing.
  • Designed handouts and educational materials to help students improve writing skills.
  • Conducted student workshops on [Type] and [Type] writing topics.
  • Tracked learning progress in order to identify opportunities to enhance tutoring methods and help students achieve [Type] goals.
  • Crafted effective learning plans to address students' writing weaknesses and strengths.
  • Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
  • Educated students on study tips and exam strategies.
  • Supported teacher instruction by discussing concepts and creating custom practice questions.
  • Measured outcomes and progress of students using benchmark assessments.
  • Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
  • Planned lessons for allotted time to strengthen weak subjects and build skills on stronger ones.
  • Worked with [Number]-grade students on reading comprehension.
  • Created special handouts, study guides and assessments to evaluate and boost student knowledge.
  • Worked with students in classrooms, small study areas or home environments to provide educational support.
  • Developed student confidence though attentive instruction in [Area of study], applying positive reinforcement strategies.
  • Interacted with parents, students and co-workers to build support networks and enhance student success
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Evaluated and documented student progress and behavior, recommending tactics to improve tutoring effectiveness.
  • Updated required logs and student documentation to keep records accurate and current.
  • Structured activities for interactive learning, including word analysis, reading understanding and fluency skills.
  • Responded to after hours email and telephone requests to provide students assistance with specific questions.
  • Participated in training classes to improve tutoring practices and learn new tutoring techniques.
  • Prepared lesson plans to meet goals identified in students' individualized study plans.
  • Assisted children with daily homework tasks by uncovering and removing obstacles to success.
  • Applied effective learning strategies to improve students' study skills and retention.
  • Assessed current reading levels and planned optimal educational strategies to help students improve [Type] skills.
  • Worked with students to improve writing skills at all levels, from brainstorming, organization, and thesis writing to paragraph structure and syntax.
  • Worked with students to teach research skills and techniques and improve information literacy.
  • Maintained records of students' progress and session activity through session reports and communicated students' progress to teachers in written progress reports, in person, or by email.
  • Prepared and facilitated tutoring workshops for small groups of students and developed teaching materials, such as handouts, study materials, and PowerPoint lectures.
  • Participated in training and development sessions to improve tutoring practices and learn new tutoring techniques.
Education
2012Berry College, Mount Berry, GABachelor of Arts: Studio Arts
2012Berry College, Mount Berry, GABachelor of Arts: English Language And Literature
Savannah College of Art And Design, Atlanta, GASome College (No Degree): Interior Design
  • Continuing education in Interior Design
2017Florence Design Academy, Florence, ItalyMaster of Arts: Interior Design
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Resume Overview

Companies Worked For:

  • Handcrafted Homes, LLC
  • High Meadows Camp
  • High Meadows School
  • Berry College Writing Center

School Attended

  • Berry College
  • Savannah College of Art And Design
  • Florence Design Academy

Job Titles Held:

  • Executive Assistant to the President
  • Program Director
  • Substitute Teacher
  • Writing Tutor

Degrees

  • Bachelor of Arts : Studio Arts
    Bachelor of Arts : English Language And Literature
    Some College (No Degree) : Interior Design
    Master of Arts : Interior Design

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