Executive Assistant to the President January 2000 to January 2015Keeneland Association, Inc － Lexington, Kentucky40510 Directed the admissions, ticketing, guest services and tour departments comprised of >300 seasonal employees. ⦁ Established hiring standards and implemented employee training programs which raised the quality of customer service, improved efficiencies and eliminated redundant procedures. ⦁ Procured and successfully implemented company's first online reservation system. ⦁ Prepared and administered departmental budgets in excess of seven figures. ⦁ Prepared, reviewed and negotiated contracts. Directed the day to day operations of the President's office including administrative support, calendar management, communications, and the preparation of speeches and presentations. ⦁ Coordinated domestic and international travel by commercial and private air, ground transportation and hotel accommodations. Planned business meetings, business dinners, social activities, group and private outings for attendees. ⦁ Managed financial reporting and budgeting for the President's office including the preparation of expense report. ⦁ Supervised parties and events throughout the year including the preparation of invitation lists, determining room layout and seating, menu and wine selections, décor and entertainment. Arranged for welcome packets to be delivered to guests at hotels and selected parting gifts. ⦁ Managed VIP accommodations for royalty, dignitaries, political figures, and celebrities. ⦁ Handled the delivery of official notices of Shareholder, Executive Committee and Board meetings. Attended Board meetings and was responsible for official recording of the Board minutes. ⦁ Managed applications for the Keeneland Club, a private member's organization, and for outside boxes. Notified new members and box lessees, handled membership renewals and cancellations. ⦁ Prepared new and renewal contracts for Corporate Box leases and was responsible for annual billing.
Director of Administration January 1999 to January 2000National Thoroughbred Racing Association － Lexington, Kentucky⦁ Responsible for the administrative management of three offices including staff. ⦁ Acquired and designed a new main office in Lexington, including the renovation of interior space, selection and installation of all office furniture, fixtures, phone and computer system. ⦁ Created a funding mechanism for member tracks and horsemen groups and oversaw billing. ⦁ Responsible for the preparation and execution of member contracts. ⦁ Human resources benefits manager. Acted as liaison between employees and various insurance companies, e.g. health, dental, life.
Executive Assistant to the Executive Director January 1996 to January 1999The Jockey Club － Lexington, Kentucky⦁ Provided administrative support to the Executive Director and, when in town, the President. ⦁ Coordinated all domestic and international travel for the Executive Director and other senior staff members. ⦁ Scheduled meetings and handled travel arrangements for attendees. ⦁ Coordinated Kentucky Derby festivities for invited guests including hotel accommodations, ground transportation, horse farm tours, luncheons, golf outings, formal dinner party, a chartered bus, seating at Churchill Downs, gifts and airport transportation. ⦁ Supported the horse registry division during busy times processing various horse registration forms.
Senior Administrative Assistant January 1994 to January 1996Robert Half International, Inc － Lexington, Kentucky⦁ Responsible for office managerial tasks with direct supervision over administrative staff. ⦁ Provided support for Area Manager and sales force of 7. ⦁ Developed marketing tools and correspondence for sales staff. ⦁ Designed and implemented forms that were adopted by the company and used internationally. ⦁ Created and presented weekly sales reports including graphs, charts and tables.
business and legalEastern Florida State CollegeEastern Florida State College - business and legal courses
diploma : educationAmerican Institute of BankingAmerican Institute of Banking - diploma Joint Committee of the Florida Bar and the Florida Board of Realtors - continuing education courses and seminars Ritz Carlton - customer service training
Keeneland Association, Inc
Directed the day to day operations of the President's office including administrative support, calendar management, communications, and the preparation of speeches and presentations
Contracts, Administrative Support, Executive Assistant, Seating, Customer Service, Receptionist, Retail Sales, Training, Budgets, Training Programs, Billing, Budgeting, Calendar Management, Expense Report, Financial Reporting, Operations, Arrangements, Travel Arrangements, Administrative Assistant, And Sales, Correspondence, For Sales, Managerial, Marketing, Sales, Sales Force, Sales Reports, Sales Staff, Weekly Sales, Benefits, Dental, Human Resources, Liaison, Customer Service Training