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Executive Assistant to the President Resume Example

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EXECUTIVE ASSISTANT TO THE PRESIDENT
Summary

Forward-thinking assistant with experience aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing great customer service and administrative support to executive team. Successful at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment.

Skills
  • Proper phone etiquette
  • Strong problem solver
  • Social media knowledge
  • Articulate and well-spoken
  • Meeting planning
  • Professional and mature
  • Flexible
  • Payroll
  • Meticulous attention to detail
  • Labor relations
  • Time management
  • Invoice processing
  • Business correspondence
  • Appointment setting
  • Accounting
  • Legal administrative support
  • Customer service-oriented
  • Understands grammar
  • Database management
  • Self-starter
Education and Training
Some College (No Degree)Baker CollegeCity,State,Business Management
Experience
Company NameExecutive Assistant to the President | City, State03/2019 to Current
  • Worked closely with auditors during review process, providing clerical support and completing assigned tasks.
  • Obtained signatures for important financial and legal documents.
  • Conducted required research, documentation and reports for executive team, board members and stakeholders.
  • Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Company NameBartender | City, State10/2016 to Current
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Trained 7 new bartenders to increase knowledge of drink preparation and upselling techniques.
  • Lowered liquor costs 10% by leading training on precision pouring and waste reduction to team of 5 bartenders.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Reduced inventory losses by creating new drink menu items to move older products.
Company NameOwner/Operator | City, State02/2012 to 02/2019
  • Led startup and opening of towing-Wrecker business and provided business development, creation of operational procedures and workflow planning.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Set pricing structures according to market analytics and emerging trends.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Assembled and managed teams for development, construction, sales and marketing initiatives.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
Company NameCustomer Service Representative | City, State01/2010 to 01/2017
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Interviewed customers regarding on site issues and reported feedback to management team.
  • Answered 50+inbound calls per day and directed to designated individuals or departments.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Upheld privacy and security requirements established by Lynx regulatory agencies.
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Resume Overview

School Attended

  • Baker College

Job Titles Held:

  • Executive Assistant to the President
  • Bartender
  • Owner/Operator
  • Customer Service Representative

Degrees

  • Some College (No Degree)

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