executive assistant to the chief executive officer resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Skillfull and dedictated with extensive Customer Service experience. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Bilingual- Proficiently in English and Spanish (Verbal, reading and Writing)
  • Leader
  • Translator
  • Responsible
  • Reliable
  • Strong problem solver
  • Articulate and well-spoken
  • Social media knowledge
  • Professional
  • Interpersonal Skills
  • Billing/Collections
  • Fast learner
  • Team management
  • Problem resolution
  • Communications
  • MS Office
  • Administrative support
  • Customer service
10/2017 to Current
Executive Assistant to the Chief Executive Officer Unicef Los Angeles, CA,
  • Deliver optimal administrative, customer service and case management support through verbal and written bilingual communication.
  • Conduct structured interviews to hire eligible applicants.
  • Train new staff
  • Supervise executive and management calendars while allocating tasks to team members for a smooth operational flow.
  • Delegate tasks to employees based upon individual strengths.
  • Contribute to revenue increase by streamlining administrative operations and prioritizing tasks.
  • Liaise between Attorney and clients regarding client accounts and new business.
  • Open, sort and respond to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Research topics of interest and culled gathered information to produce concise reports.
  • Manage administrators calendar and prepared meeting agenda and materials.
  • Prepare and update office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Control and manage document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Keep executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
  • Create and maintain computer- and paper-based filing and organization systems for records, reports and documents.
  • Execute special objectives and projects in response to executive team and board member requests.
  • Draft and send correspondence to clients and assisted clients with documentation acquisition and assembly and completion of forms.
  • Translate documents into spanish language for client and interpreted verbal communications to enable client to understand immigration process.
  • Review client files regularly, consult attorneys and prepare regular status reports to clients and track multiple deadlines simultaneously for employer clients.
  • Prepare accurate and complete forms in consultation with client and submitted applications to correct government entities on behalf of client.
  • Review documents and personal identifying paperwork or government-issued IDs for each person.
  • Document all transactions in notary journal to maintain permanent record.
12/2015 to 07/2017
Receptionist/Assistant Shearman And Sterling Washington, DC,
  • Sorted incoming mail and directed to correct personnel each day.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Worked and Learned three different companies selling life insurance administering passports, and preparing tax returns to be filed all to support office needs.
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recommended and sold services such as insurance, passports and tracking.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
  • Documented all transactions in notary journal to maintained permanent record.
02/2014 to 09/2015
Retail Sales Consultant Altice Usa Inc. Payson, AZ,
  • Provided every customer with professional and polite support for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Worked with off-site locations to find desired items for customers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Identified the demand for service offerings through needs assessments.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Utilized strong customer service skills to meet and exceed sales goals.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
06/2012 to 02/2014
Waitress/Cashier Golden Corral City, STATE,

Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.

  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Calculated charges, issued table checks and collected payments from customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Trained new staff members
Education and Training
Expected in 05/2012
High School Diploma:
Sunset High School - Dallas, TX
  • Student Council Member
  • AP Spanish exam grade 5 highest rating achieved
  • Band Member Achieved State ratings 2011 and 2012
  • Young Life Church Member
  • Community Service- Susan G. Komen Race for the Cure, Veterans Day Parade, MLK Parade, and Neiman Marcus Children’s Christmas Parade.
Expected in
: Mass Communications
Texas A&M Commerce - Commerce, TX

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Resume Overview

School Attended

  • Sunset High School
  • Texas A&M Commerce

Job Titles Held:

  • Executive Assistant to the Chief Executive Officer
  • Receptionist/Assistant
  • Retail Sales Consultant
  • Waitress/Cashier


  • High School Diploma
  • Some College (No Degree)

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