Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Driven and resourceful administrative professional with 7+ years of experience supporting CEO's and C-Suite level staff. Dedicated to being detail-orientated, as well as, excellent multi-tasking skills and level headed judgment. Accustomed to supporting global executive teams, as well as, managing teams and the day to day of the office while the CEO or executives may be away.

Skills
  • Organizational skills
  • Calendar management
  • Presentation delivery
  • Interpersonal skills
  • Digital Marketing Experience
  • Relationship building and management
  • G-Suite expertise
  • Solutions Focused
  • Excellent verbal and written communication skills
  • Project Management
  • Operations
  • Team training
  • CRM experience
Work History
05/2020 to Current Executive Assistant to the Chief Executive Officer Unicef | Washington, DC,
  • Collaborated with directors to create best practices marketing initiatives and on brand media posts.
  • Managed all C-Suite calendars personal and professional
  • Organized and responded to emails and directed calls to the appropriate people on behalf of C-Suite team
  • Organized and arranged all domestic, as well as, international travel plans for C-Suite team
  • Consulted with product development teams to enhance products based on customer data.
  • Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.
  • Developed company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Provided subject matter expertise on all digital platforms and built out "How To" manuals.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Updated executives on changing business needs by thoroughly documenting internal and external client meetings.
  • Liaison with all 3rd party vendors in relation to marketing and event needs
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
12/2019 to 05/2020 Regional Training Specialist Cetera Financial Group | Beaverton, OR,
  • Developed curricula, job aids, and written testing throughout the In-stock program training course
  • Lead facilitator trainings for division and store team to communicate the new Kroger processes, as well as, helping to realign associates with best practices
  • Liasion between executives and entry-level workers, facilitated smooth communication and long term successfully achieving 50% BOH accuracy through new "In-stock" processes
  • Helped to implement and create the "In-stock" process training programs for division and store teams
  • Analyzed current company's training methods and giving feedback to make adjustments to create better systems and training material while increasing efficiency and exceeding targets.
  • Monitored day-to-day activities of the In-stock processes performed by employees, noting areas needing improvement and implementing plans for rectification.
  • Re-aligned executives on best practices for employee growth and productivity goals, consistently helping store team with achieving targeted goal
  • Achieved 95% BOH accuracy within 6 weeks of launching the "In-stock" program in 7 of 8 stores within my regions
  • Lead team calls to go over weekly updates from each store, team norms, and overall feedback on areas of improvement with the "In-stock" program
  • Scheduled division and store kickoffs, as well as, scheduled individual trainings for employees.
  • Budgeted and monitored expenses each travel week
11/2018 to 12/2019 Executive Assistant/Project Management Specialist Dropset Gorgeous LLC | City, STATE,
  • Maintaining 10 different client calendars for personal and professional needs
  • Organized all domestic and international travel for clients
  • Managed all HR for 6 clients with an 80% retention rate
  • Supported and communicated between 60 - 80 team members across 10 client accounts
  • Maintained confidentiality information personal and business related across 10 client accounts
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions
  • Coached and trained team members in meeting and exceeding monthly sales targets
  • Identified customer needs, developed marketing strategies, and helped execute strategy, as well as, re-evaluating each month on potential changes to be made
  • Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction
  • Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities
  • Provided extensive support in sales, technical, and business areas to key accounts
  • Upheld client satisfaction by designing accurate and detailed timeline's for business services and alerting clients of changes
  • Expanded customer base by identifying needs, developing solutions, and delivering client-centered products
  • Led customer product implementation projects and conducted trainings
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions
  • Organized client feedback and introduced streamlined process of replying to and rectifying complaints
  • Allocated executive tasks and managed complex calendars and administrative functions
10/2015 to 05/2018 Team Lead Manager Lululemon Athletica | City, STATE,
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
  • Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Coached 100% sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings and hitting 105% to plan for 2017
  • Conducted store inventories once per quarter
  • Performed mandatory audits to ensure compliance in all areas were met
  • Trained and managed associates in customer service and sales techniques
  • Coached team on effective up-selling and cross-selling methods
  • Liaised with all partnerships within Lululemon and helped to plan and host 2 events per month
  • Experienced with strategic marketing and development planning for quarterly and yearly goals
Education
Expected in 07/2018 Advanced Diploma | International Business Australian College of Business Intelligence, Sydney, AUS, GPA:
Expected in 07/2017 Bachelors Degree | Leadership & Team Development Hillsong Leadership College, Sydney, AUS, GPA:
Expected in 12/2009 GED | Thrall High School, Thrall, TX GPA:
  • Graduated with 3.8 GPA
  • Elected Captain of Sotfball Team
  • Elected Captain of Powerlifting Team
  • Elected Captain of Gymnastics Team
  • Graduated in Top 15% of Class

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School Attended

  • Australian College of Business Intelligence
  • Hillsong Leadership College
  • Thrall High School

Job Titles Held:

  • Executive Assistant to the Chief Executive Officer
  • Regional Training Specialist
  • Executive Assistant/Project Management Specialist
  • Team Lead Manager

Degrees

  • Advanced Diploma
  • Bachelors Degree
  • GED

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