Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Driven and resourceful administrative professional with 7+ years of experience supporting CEO's and C-Suite level staff. Dedicated to being detail-orientated, as well as, excellent multi-tasking skills and level headed judgment. Accustomed to supporting global executive teams, as well as, managing teams and the day to day of the office while the CEO or executives may be away.
Skills
Organizational skills
Calendar management
Presentation delivery
Interpersonal skills
Digital Marketing Experience
Relationship building and management
G-Suite expertise
Solutions Focused
Excellent verbal and written communication skills
Project Management
Operations
Team training
CRM experience
Work History
05/2020 to CurrentExecutive Assistant to the Chief Executive OfficerUnicef | Washington, DC,
Collaborated with directors to create best practices marketing initiatives and on brand media posts.
Managed all C-Suite calendars personal and professional
Organized and responded to emails and directed calls to the appropriate people on behalf of C-Suite team
Organized and arranged all domestic, as well as, international travel plans for C-Suite team
Consulted with product development teams to enhance products based on customer data.
Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.
Developed company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Provided subject matter expertise on all digital platforms and built out "How To" manuals.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Updated executives on changing business needs by thoroughly documenting internal and external client meetings.
Liaison with all 3rd party vendors in relation to marketing and event needs
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
12/2019 to 05/2020Regional Training Specialist Cetera Financial Group | Beaverton, OR,
Developed curricula, job aids, and written testing throughout the In-stock program training course
Lead facilitator trainings for division and store team to communicate the new Kroger processes, as well as, helping to realign associates with best practices
Liasion between executives and entry-level workers, facilitated smooth communication and long term successfully achieving 50% BOH accuracy through new "In-stock" processes
Helped to implement and create the "In-stock" process training programs for division and store teams
Analyzed current company's training methods and giving feedback to make adjustments to create better systems and training material while increasing efficiency and exceeding targets.
Monitored day-to-day activities of the In-stock processes performed by employees, noting areas needing improvement and implementing plans for rectification.
Re-aligned executives on best practices for employee growth and productivity goals, consistently helping store team with achieving targeted goal
Achieved 95% BOH accuracy within 6 weeks of launching the "In-stock" program in 7 of 8 stores within my regions
Lead team calls to go over weekly updates from each store, team norms, and overall feedback on areas of improvement with the "In-stock" program
Scheduled division and store kickoffs, as well as, scheduled individual trainings for employees.
Budgeted and monitored expenses each travel week
11/2018 to 12/2019Executive Assistant/Project Management SpecialistDropset Gorgeous LLC | City, STATE,
Maintaining 10 different client calendars for personal and professional needs
Organized all domestic and international travel for clients
Managed all HR for 6 clients with an 80% retention rate
Supported and communicated between 60 - 80 team members across 10 client accounts
Maintained confidentiality information personal and business related across 10 client accounts
Elevated account management by predicting potential competitive threats and outlining proactive solutions
Coached and trained team members in meeting and exceeding monthly sales targets
Identified customer needs, developed marketing strategies, and helped execute strategy, as well as, re-evaluating each month on potential changes to be made
Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction
Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities
Provided extensive support in sales, technical, and business areas to key accounts
Upheld client satisfaction by designing accurate and detailed timeline's for business services and alerting clients of changes
Expanded customer base by identifying needs, developing solutions, and delivering client-centered products
Led customer product implementation projects and conducted trainings
Obtained pricing deals, negotiated contracts and solidified beneficial agreements
Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions
Organized client feedback and introduced streamlined process of replying to and rectifying complaints
Allocated executive tasks and managed complex calendars and administrative functions
10/2015 to 05/2018Team Lead ManagerLululemon Athletica | City, STATE,
Helped with planning schedules and delegating assignments to meet coverage and service demands
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning
Promoted professional growth and facilitated talent development of each associate to drive performance excellence
Coached 100% sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings and hitting 105% to plan for 2017
Conducted store inventories once per quarter
Performed mandatory audits to ensure compliance in all areas were met
Trained and managed associates in customer service and sales techniques
Coached team on effective up-selling and cross-selling methods
Liaised with all partnerships within Lululemon and helped to plan and host 2 events per month
Experienced with strategic marketing and development planning for quarterly and yearly goals
Education
Expected in 07/2018Advanced Diploma | International BusinessAustralian College of Business Intelligence, Sydney, AUS, GPA:
Expected in 07/2017Bachelors Degree | Leadership & Team DevelopmentHillsong Leadership College, Sydney, AUS, GPA:
Expected in 12/2009GED | Thrall High School, Thrall, TXGPA:
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School Attended
Australian College of Business Intelligence
Hillsong Leadership College
Thrall High School
Job Titles Held:
Executive Assistant to the Chief Executive Officer
