Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Profile
Experienced healthcare professional with extensive office operations and personnel organization expertise. 
Skills
  • Design technique specialist
  • Curator of artistic expression
  • Refurbish/redesign
  • Operations management
  • Staff development
  • Policy/program development
  • Dedicated team player
  • Cross-functional team management
  • Staff training
  • Meticulous attention to detail
  • Self-directed
Accomplishments

Artistic Design: Business Owner

  • Commissioned by individuals and local businesses to design and create artistic pieces.
  • Mentored and coached individuals in the creation and development of a project and use of different techniques and mediums.
  • Consistently maintained high customer satisfaction and developed positive relationships with returning clients.

Clinical Services: Administrative Development:

  • Ability to assign diagnosis, treatment plans and accurate coding, according to ICD-10 standards.
  • Skilled in providing direct patient care and performing diagnostic testing.
  • Complete understanding of practice flow and processes to include fluent knowledge with in an EMR Analytical assessment of department needs and successful implementation of policies.
  • Initiate and implement process improvement for systems integration.
Experience
06/2021 to Current Medical Biller and Coder Unicef | New York, NY,
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
  • Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
  • Actively maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
04/2010 to Current Business Owner Dr. Dewell- General Surgery Practice | City, STATE,
  • Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
  • Created series of rough sketches for review, revision and approval.
  • Led classes in community to help individuals embrace creativity and develop artistic skills.
  • Addressed client concerns and worked together to achieve mutually beneficial outcomes.
  • Used internet advertising and created brochures to advertise products or work.
  • Selected materials for use based on strength, color and texture.
  • Maintained and ordered adequate supply of materials, supplies and equipment.
  • Managed client communications by remaining vigilant of incoming correspondence and responding promptly.
  • Calculated quotes to increase customer satisfaction and optimize profits.
  • Attended training workshops skills in business operations, promotions and financial management to support long-term success in field.
  • Cultivated rapport with clients and counseled on branding initiatives to ensure accurate project completion.
02/2021 to 06/2021 Executive Assistant to the Chief Executive Officer Canton-Potsdam Hospital | City, STATE,
  • Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
  • Conducted required research, documentation and reports for executive team, board members and stakeholders.
  • Set up meeting and event logistics for senior management, including executives and board of directors.
  • Attended conferences in person and via e-conference format to represent organization and executives.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
  • Obtained signatures for important financial and legal documents.
  • Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
  • Orchestrated Board of Directors meetings and created agendas and meeting materials.
  • Worked closely with auditors during review process, providing clerical support and completing assigned tasks.
  • Restocked office and break room supplies to maximize team productivity.
06/2017 to 04/2018 Medical Office Assistant-Part Time Company Name | City, State,
  • Obtain and document patients chief complaint, vitals and medical history.
  • Ensure accurate diagnosis with supporting documentation are entered within electronic medical record.
  • Provide complete documentation within EMR, ensuring all measures for Meaningful Use are met.
  • Manage incoming and outgoing referrals.
  • Developed and maintained scheduling template to assist with practice flow and patient satisfaction.
  • Order all medical tests under direction of physician.
  • Sterilization and inspection of all medical equipment, meeting all health care standards and regulations.
  • Assist surgeon with surgical procedures.
  • Manage surgical booking and scheduling. Ensuring all necessary tests are ordered and medical clearance is obtained if needed.
02/2012 to 04/2017 Practice Manager, Physician Practice Management Company Name | City, State,
  • Built Patient Registration model for Meditech/eCW Integration.
  • Identified need for surgical scheduling process within PPM department as well as the need for the preoperative booking form to be electronic. 
  • Directed strategic initiatives to achieve newly defined process improvement.
  • Identified copay collection variances across department, leading to an acknowledgement to standardize copay collection.  
  • Recommended changes for strained Cardiology schedules, worked to streamline services between practice and hospital to ensure physician participation and satisfaction.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Administrative Assistant
  • Manage and maintain contracts with external customers.
  • Track project deliverables to ensure project/goal accomplishment within time frame.
  • Created effective processes for transactions with multiple corporations.
  • Reimbursement of provider expenses per contract.
  • Created process and maintained per contract all Continuing Medical Expenses, Dues, Professional Licenses and DEA renewals.
  • Code and track payment for department expenses.
Ophthalmology Assistant
  • Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.  
  • Fluent knowledge of eClinical Works and documentation with in EMR.
  • Skilled in providing direct patient care and performing diagnostic testing.
  • Proficient use of ophthalmic testing and diagnostic equipment.
  • Knowledge and understanding of medications, patient medication use, and their distribution.
  • Complete understanding of practice flow and processes.
  • Ability to learn and work successfully in a demanding fast paced work environment.

Education and Training
Expected in 2008 Certificate | Office Technology North Country Community College, Malone, NY GPA:
Expected in 2010 Certificate | Medical Insurance Billing and Coding Allen School , Brooklyn, NY GPA:
Expected in 2017 Certificate | Lean Six Sigma Lean Six Sigma , Malone, NY GPA:

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Resume Overview

School Attended

  • North Country Community College
  • Allen School
  • Lean Six Sigma

Job Titles Held:

  • Medical Biller and Coder
  • Business Owner
  • Executive Assistant to the Chief Executive Officer
  • Medical Office Assistant-Part Time
  • Practice Manager, Physician Practice Management

Degrees

  • Certificate
  • Certificate
  • Certificate

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