Executive Assistant To Dean Of Honors College resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of human resources and training in communication and computers. Motivated to learn, grow and excel in the human resources industry.
Skills
Social Media Knowledge
Advanced MS Office Suite
Advanced Clerical Knowledge
Strong Interpersonal Skills
Schedule Management
Expense reporting
Performance improvement
Administrative support
Human Resources Management (HRM)
Project planning
Project Management
Conference planning
Travel coordination
Schedule & calendar planning
Budgeting
Office administration
Employee training and development
Staff Management
WorkForce Improvements
Recruitment
Work History
10/2017 to CurrentExecutive Assistant to Dean of Honors CollegeState Of Iowa | Woodward - 50276 - Boone County, IA,
\Handled logistics, catering, agendas and travel arrangements for meeting and event planning for Dean, Associate Dean, and visitors.
Processed travel expenses and reimbursements for dean, associate dean, and faculty members, as well as students.
Prepared documents, reports and presentations for dean and faculty members using software proficiencies.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Worked with administration to initiate new projects and assist in various processes.
Organized and coordinated conferences and monthly meetings.
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
Distributed company-wide announcements, booked conference rooms and coordinated catering for staff development forum and student events
Planned annual college orientation, day of giving, medallion ceremonies, and other college events.
Promoted team productivity by keeping supplies organized and well-stocked.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Developed and updated spreadsheets and databases to track, analyze and report on assessment.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Produced accurate office files, updated spreadsheets and crafted presentations to support administration and boost team efficiency.
Created expense reports, budgets and filing systems for college.
Advertise, Interview, hire, and onboard all student employees.
Supervise student employees
Created and maintain student employee handbook and records.
03/2016 to 10/2017Secretary 2Asrc Federal Holding Company | Layton, UT,
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Produced accurate office files, updated spreadsheets and crafted presentations to support department chair and associate dean.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Recorded monthly financial transactions for department and handled payments of accounts.
Developed and updated spreadsheets and databases to track, analyze and report on incoming students and their progress.
Provided clerical support to 30 company employees by copying, faxing and filing documents.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Wrote and proofread error-free letters, memorandum and other business correspondence.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Wrote and proofread error-free letters, memoranda and other business correspondence.
Maintained, updated, and created new contracts along with legal for clinical placements.
03/2013 to 03/2016Support CoordinatorPromedica Toledo Hospital | City, STATE,
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Tracked and documented metrics, and evaluated trends.
Monitored employee and customer interactions to assess quality of service.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Interpreted management directives to define and document administrative staff processes.
Prepared employee schedules for maximum coverage during key hours.
Established and updated work schedules to account for changing staff levels and expected workloads.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Organized meetings for director of nursing and coordinated availability of conference rooms for participants.
Reviewed resumes and performed phone interviews for other support positions in the department.
09/2006 to 03/2013Insurance Specialist/Customer Service SpecialistThe Griffioen Agency | City, STATE,
Provided primary customer support to internal and external customers in fast-paced environment.
Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
Maintained current product knowledge to meet customer needs and increase sales.
Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
Processed customer premium payments using different company software to simplify customer payment process.
Encouraged policyholders to submit referrals to increase client base.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Responded to customer requests for products, services and company information.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Met all customer call guidelines including service levels, handle time and productivity.
Promoted available products and services to customers during service, account management and order calls.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Promptly responded to inquiries and requests from prospective customers.
Investigated and resolved accounting, service and delivery concerns.
Educated customers about billing, payment processing and support policies and procedures.
Maintained up-to-date knowledge of product and service changes.
Effective liaison between customers and internal departments.
Education
Expected in 05/2022Master of Arts | Liberal Arts And General StudiesUniversity Of Toledo, Toledo, Oh, GPA:
Expected in 12/2017Bachelor of Arts | Interdisciplinary StudiesUniversity Of Toledo, Toledo, Oh, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.