executive assistant receptionist account manager resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Forward-thinking and accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Goal-focused professional and friendly team player with a knack for building productive working relationships. Personable and dedicated with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Management
Customer service
Hospitality
Cash management
Team building & training
Professional and Mature
Strong Problem Solver
Supply Ordering / Inventory
Administrative Support
Microsoft 365, Google Drive, and Outlook
Typing Speed of 40 WMP
Multitasking
Sales
Kixie
SalesForce 360
Connex
Calendly
GitHub
Direct Marketing
HTML
CSS
Calendar and Scheduling Software
Verbal and Written Communication
Critical Thinking
Invoice Preparation
Proper Phone Etiquette
Education and Training
SheCodes Online , Expected in 11/2020 ā āCoding / Web Development : - GPA:
Completed 3 workshops
Learned some coding basics while implementing what I learned and completed 3 final projects.
Earned a certificate in the introduction to coding.
Earned a certificate in Web Development.
Earned a certificate in Advanced React Development.
Cibola High SchoolAlbuquerque, NMExpected in 01/2015 ā āDiploma: - GPA:
Provided excellent customer service to every customer or anyone that came to the office.
Reported suspicious individuals to supervisor.
Greeted visitors entering establishment to determine nature and purpose of visit.
Arranged and scheduled maintenance requests as needed.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Maintained business office inventory and equipment by checking stock for needed supplies.
Oversaw office inventory by restocking supplies and submitting purchase orders.
I worked directly with current and potential customers to cultivate relationships that were financially beneficial for both the customer and the company as well
Calling and scheduling walk-in interviews using the corporate indeed profile.
Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
Executed special objectives and projects in response to executive team and board member requests.
Used multiple CRM databases to track referral and appointment data.
Used excellent verbal and active listening skills to engage customers in conversation and effectively determine needs and requirements.
Produced sales documents, finalized deals and filed records.
Along with being the receptionist for the call center.
Monitored calls for the entire company to ensure the quality of calls.
Trained newly hired employees regarding company policies and procedures.
Kept lobbies, hallways and common areas clean and organized.
Millennium Events Management - Direct Marketing Campaign Manager City, STATE, 09/2021 - 02/2022
I was promoted to campaign manager 3 weeks after starting
Sold products and services in the field for different clients like AT&T, ReadyRefresh, and Infinity Pro using direct marketing.
Developed marketing strategies based on corporate objectives and market trends.
Cultivated business partnerships to build lasting relationships with internal and external parties.
Listened to customer needs to identify and recommend best products and services.
Replenished and arranged items to maintain appearance.
Reset store displays for special events and seasonal merchandise changes.
Interviewed potential participants to determine eligibility.
Assisted in providing training for new hires
Assessed company operations for compliance with safety standards.
Completed daily quality assurance duties to provide feedback for improvements.
Engaged casual shoppers to provide information about featured products.
Delegated daily tasks to team members to optimize group productivity.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Roleplayed various scenarios with teams to build confidence in handling situations.
Chick-fil-a - Director of Inventory / General Manager City, STATE, 10/2015 - 09/2021
During my time at chick-fil-a, I was prompted 3 times.
Provided outstanding customer service to every customer
Assisted in managing day-to-day logistics operations, monitoring incoming deliveries and overseeing inventory.
Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Participated in physical inventory counts to keep information accurate and current.
Coordinated inventory, stocking and ordering.
Performed inventory cycle counting and identified discrepancies.
Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
Monitored staff performance and addressed issues.
Trained employees on additional job positions to maintain coverage of roles.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Entered time and attendance logs in preparation for payroll.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Handled money according to company policy.
Trained new employees in policies and procedures.
Operated cash register or POS system to receive payment by cash, check and credit card.
Prepared and checked cashier register tills.
Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
Investigated and solved account issues to maintain current and accurate money systems.
WisePies - Shift Leader City, STATE, 07/2014 - 10/2015
Provided outstanding customer service to every cutomer
Delegated tasks to employees and monitored activities and task completion.
Checked orders for quality and completeness.
Educated customers about offerings, promotions and pricing to boost sales.
Upheld company standards and compliance requirements for operations.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
DoorDash - Dasher City, STATE, 04/2022 - present
Provided excellent customer service for every order.
Followed specific instructions requested by customers.
Delivered fresh food to customers across the local area.
Picked up meals from local restaurants and dropped off at residential and business customer locations.
Navigated local streets and highways with ease using GPS system.
Carried food in insulated bags to maintain hot or cold temperature.
Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
Analyzed customer address to determine best route for timely delivery.
Maintained positive relationships with customers to promote further business opportunities.
Maintained vehicle according to company and state safety requirements.
Resolved customers' complaints regarding products or services.
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