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executive assistant project manager resume example with 16+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Customer Service Lead with over 15 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Self-motivated individual demonstrating superior understanding of all customer types including internal employees. Capable of adapting and navigating any software system. Astute professional providing customer support in fast-paced corporate settings. Collaborative individual with expertise in providing exemplary service regarding benefits support and maintaining employee confidentiality.

Skills
  • Project Scheduling
  • Business administration
  • Financial Management
  • Strategic Planning
  • Relationship development
  • MS Office
  • Customer Service Excellence
  • Problem Resolution
  • Corporate Processes and Procedures
  • Staff Management
  • Product Knowledge
  • Quality Management
  • Customer Complaint Resolution
  • Administrative Duties
  • Training Material Updates
Work History
05/2016 to Current Executive Assistant/Project Manager Temple University | PA, State,
  • Recruited and screened qualified potential employees.
  • Administered compensation, benefits and performance management systems.
  • Established and monitored employee pay scales.
  • Developed innovative new-employee orientation programs.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Assist with all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Reported on status for each project to appropriate stakeholders.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Closely collaborated with project members to identify and quickly address problems.
  • Distributed company-wide announcements, and coordinated catering for annual staff luncheon and banquets.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support superintendent/school board and boost team efficiency.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of superintendent availability.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Allocated executive tasks and managed complex calendars and administrative functions.
  • Promoted team productivity by conducting office meetings and tracking state reporting , financial, payroll and human resources deadlines.
  • Seamlessly interacted with Superintendent to plan and complete special projects for state reporting, facility updates and human resources software conversions.
  • Accomplished special objectives and projects according to requests from board members.
  • Prepared presentations, materials and documentation for use by the superintendent and board members.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate contacts.
  • Liaised between IT Department and faculty, facilitating communications and keeping appropriate parties updated on project developments.
  • Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
  • Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
  • Coordinated presentations for customers and project members detailing project scope, progress and results, keeping all entities well-informed of milestones and goals.
  • Posted positions through approved recruitment channels.
  • Tracked various statistics and kept detailed records to support human resources department.
02/2014 to 05/2016 Substitute Teacher Wiseburn School District | El Segundo, CA,
  • Collaborated with teaching staff to devise and implement coordinated educational strategies.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
07/2008 to 06/2012 Senior Customer Service Specialist Santander Bank | Avon, MA,
  • Promoted to Senior Representative and New Hire trainer within eight months of hire.
  • Responsible for onboarding all new staff, creating job aides, conducting 6-8 week training
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity.
  • Answered incoming phone calls to support field agents and assist with prospective customers and support current policyholders.
  • Consulted with insurance agents to resolve discrepancies and create effective solutions specific to FINRA and state regulations.
06/2003 to 05/2008 Customer Service Specialist III State Of Georgia | Roberta, GA,
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Stepped up to assist customer service manager with complaints and issues during times when department was short-staffed.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Education
Expected in Bachelor of Science | Business Administration University Of Wisconsin - River Falls, River Falls, WI GPA:

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Resume Overview

School Attended

  • University Of Wisconsin - River Falls

Job Titles Held:

  • Executive Assistant/Project Manager
  • Substitute Teacher
  • Senior Customer Service Specialist
  • Customer Service Specialist III

Degrees

  • Bachelor of Science

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