15 years of executive level administrative support and management experience of a highly responsible and confidential nature: 10 years in higher education facilities/auxiliary services; 4 years in healthcare administration; 9 months in commercial real estate management and finance.
*Well-organized, self-motivated, results driven professional with supervision/leadership experience and demonstrated ability in exercising sound judgment and problem solving. Manages confidential and sensitive information on a regular basis and with professionalism.
*Strong customer service skills within all organizational levels. Interfaced with students, staff, faculty, parents and community in general at Mary Baldwin College. Interfaced with senior executives, Board of Directors, board and committee members, physicians and staff at Augusta Medical Group (Augusta Health). Interfaces with owners, senior executives, board members and investors (including potential investors) and brokers at Allegiancy.
*Strong verbal and written communication skills. Establishes and maintains relationships within all organizational and customer levels.
*Policy and procedure oriented; computer savvy.
WebEx type programs
Crimson Practice Management
Drop Box/One Drive
ISIS Maintenance Management
PAMELA J. WHEELER
05/2015 to Current
Executive Assistant/Office Manager
Provides executive level administrative support to the CEO and President to include all meetings, travel arrangements, conferences, speaking engagements, correspondence and projects.
Interfaces with owners, senior executives, board members, investors, brokers and customers of Real Estate Value Advisors, LLC and Allegiancy, LLC.
Maintains all records for Board of Managers of Allegiancy.
Oversees all activities related to Board to include membership lists, travel arrangements for members, board packets, minutes and follow through with any action items.
Maintains confidentiality of all meetings and materials of the company.
Attends all such meetings to take minutes and list of any action items for follow up.
Attends Asset Management meetings and follow up with Issue Trak assignments to responsible party.
Field calls to CEO and President.
Spearheaded update of Employee Handbook to include policies to stay in compliance with federal labor laws and Virginia state laws.
Researched all company policies and procedures and implemented updates for each department to comply with current policies/procedures and plan for future growth of company.
Implemented and manage training program of new employees to include departmental policies and procedures and educational needs for specific positions.
Prepares and submits expense reports for Senior Executives and board members.
Manages all accounting functions for Real Estate Value Advisors.
Use QuickBooks to write checks, create invoices and reconcile bank statements to include all investor money wired in and broker fees wired out.
03/2011 to 05/2015
Executive Support CoordinatorAugusta Medical Group/Augusta Health
Performed all administrative and project support for the President of Augusta Medical Group and Vice President of Operations.
Prepared confidential customer service reports on each physician and practice within Augusta Medical Group.
Conducted research, prepared data and statistical reports and handled information requests with a high degree of confidentiality as information was confidential and sometimes controversial.
Managed physician employment contracts.
Worked with attorney to renew contracts and/or draft new documents.
Established and maintained confidential physician personnel files, employment contracts and correspondence for 117 providers.
Collected physician reconciliations for 20 medical directorships and route for payments.
Tracked medical director hours and submitted for payment.
Completed year end paperwork for CMS on all 20 medical directors.
Communicated information and responded to the AMG Board of Directors, AMG Human Resources and Compensation Committee, AMG Quality Improvement and Peer Review Committee, Physician Advisory Council and other physician/committee meetings.
Oversaw all activities related to the AMG Boards and Committees, physician meetings, Physician Advisory Council, Augusta-Highland Medical Society Meetings, annual Board social and other regular meetings.
Prepared all agendas, board and committee packets, presentations and took and maintained minutes for all AMG board and committee meetings.
Maintained all records for all said meetings.
Supervised Medical Education Coordinator and the program for VCOM medical students.
Supervised the Medical Library for medical staff.
Provided updated materials and online resources.
Responsible for updating and obtaining approval for administrative and clinical policies and procedures within Augusta Medical Group.
Managed Policy Manager for all said policies.
Managed Share Portal that housed all company documents.
Processed reimbursement requests and invoices.
Prepared AMG Administration and Medical Library budgets for the hospital.
11/2001 to 03/2011
Office and Outreach SupervisorMary Baldwin College － Staunton, VA
Administrative support for three Directors in facilities management who managed fifty employees in ten different departments.
Trained and supervised student assistants within the physical plant office.
Point of contact and referral service on behalf of Facilities to college departments and the general public.
Provided the Director of Facilities Management/Auxiliary Services with budget reconciliation; assisted with budget preparation, tracked expenditures and receipts.
Managed accounting function for all maintenance replacement and capital projects; maintained project files.
Processed invoices for payment relating to purchases of goods and services insuring proper accounting and resolution of any issues.
Alerted the campus to important issues within facilities or their area through e-mails, voicemail or personal contact.
Created communication media for Facilities i.e.
signs, bulletins, brochures to create positive relationships within campus community.
Managed space assignment and event scheduling for the College community using EMS Lite computerized software for scheduling more than 3200 annual events, meetings and classes; producing reports and handling cost allocation and department charge backs.
Assisted the Directors and the college community in organizing and scheduling events to include Commencement, Board meetings and major student and alumni events.
Managed outside rentals of College property to include direct contact with requestor, review for appropriateness,internal communications, pricing, issuing contracts, tracking all costs, coordinating rentals, rent collection and reporting.
Education and Training
Associate's Degree: Business ManagementBlue Ridge Community CollegeBusiness Management
Bachelors degree: Business AdministrationBusiness Administration Phi Theta Kappa International Honor Society, Alpha Beta Gamma Business Honor Society
Courses in Project Management Fundamentals and Applications (for PMP Certification)