Bachelor's Degree in Psychology with 3+ years working in tourism and customer service. 4+ years of experience working in a fast-paced environment. Proficient in spoken and written English and Spanish. More than 8 years of experience working with Microsoft Office. +3 years working as an assistant to Department heads and Directors. Authorized to work in the United States and Mexico.
Supervise daily operation of Chichen Itza tour, approximately 40 employees under my supervision, including but not limited to; tour guides, tour conductors, and bus operators.
Assist guides and tour conductors in daily situations, such as; the handling of complaints made by tourists.
Coordinate the arrival of approximately 8 buses and departure from Chichen Itza.
Manage and Control about 300 passengers inside and outside the Archeological site.
Be alert for any situation that could arise during the day; for example, a passenger fainting due to heat.
In charge of public relations during the tour, working directly with the client.
Constant switching of languages daily English and Spanish.
Communication and coordinating with the central office in Cancun to provide support in all processes of the operation from their departure in Cancun, their arrival in Chichen Itza, and departure back to their hotel.
In charge of Analysis and quality control, while elaborating various reports in Excel for the development of statistics of customer satisfaction.
Customer Service in relation to the occurrence of situations, complaints, suggestions, and emergencies.
Try to satisfy the clients every need so that they leave with feeling of excellence and total satisfaction.
Social Media Marketing.
Intern Psychologist, 08/2011 - 05/2012 INSTITUTO DE CONSEJERIA ADIESTRAMIENTO E INVESTIGACION DE LA FAMILIA – City, , México
Assistance in various programs developed by the institute, for example the program against alcoholism and drunk driving in teenagers and young adults.
Provide assistance in an ongoing investigation for the city of Merida, Yucatan, Mexico for the development of strategies to prevent violence and detect violence in your home.
Elaborate psychological evaluation and profile of children who lived in the foster home.
Application of psychological assessments and tests for 13 children between the ages of 9-13.
Tour Conductor and Reservations Executive - 2007-CANCUN PASSION.
When I began working at Cancun Passion I was a Tour Conductor.
Tasks involved but not limited to working with tourists on the tour to Chichen Itza, serving breakfast and drinks on a moving bus, and satisfying the clients ever need during the tour.
Introducing the tour team and itinerary in English and Spanish, assisting the guide with the group inside of Chichen Itza (groups of about 40-50 people).
Customer Service.
Required to Work well under stress in emergency situations.
When School began I was switched to an office job.
Capturing information in relation to reservations and receiving phone calls from sales representatives, confirm reservation dates.
Working with Microsoft Office.
Sending and Receiving faxes.
Making copies and scanning documents.
Translation of documents, English to Spanish and vice versa.
Translating letters, emails for the.
Education
Bachelor of Science: Psychology, Expected in 2012 - Universidad Anahuac Mayab - Merida, Yucatan GPA:
High School Diploma: High School, Expected in 2006 - Coral Gables Senior High - Coral Gables, FL GPA:
Skills
Customer satisfaction, Customer Service,Market research, Marketing, Microsoft Office, Negotiating, Organizing, Public relations, Quality control, Statistics, Supervision, Translation, Teamwork, Work under pressure
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