Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Driven and resourceful Administrative professional with 5+ years of experience supporting work of high-achieving Executives. Track record supporting professional needs with well-organized precision. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments. Experienced with over 3 years of HR practices including recruitment, training, and development.

  • Microsoft Office (Excel, Word, PowerPoint, Outlook, SharePoint, Teams)
  • SAP Concur
  • Training and Development
  • Excellent multi-tasking ability
  • Bilingual Spanish/English
  • Advanced user of Ultimate Software (UltiPro)
  • Expense Reporting
  • Payroll and budgeting
  • Recruitment / Human Resources
Work History
12/2019 to Current Executive Assistant II Dish Network Corporation | Chesapeake, VA,
  • Provide high level administrative support to the Executive Director and Senior Vice Presidents of Early Learning and Child Development by performing complex and long-term administrative projects.
  • Plan, organize, and problem-solve to complete multiple deadline-driven projects with government and state funded contracts.
  • Manage the logistics of large-scale meetings -Assist in the monitoring and streamlining of department budgets.
  • Assist the Senior Office Manager for record keeping, reporting, and auditing of the Child and Adult Care Food Program (CACFP).
  • Update staff credentials and salaries using UltiPro.
  • Allocated executive tasks and managed complex calendars and administrative functions.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Acted as point of contact for research and information gathering for Senior Vice Presidents and Executive Director.
06/2017 to 02/2019 Business Office Manager/Administrative Specialist Enlivant Senior Living | City, STATE,
  • Provided administrative and business support to the Executive Directors of the assisted living and memory care community, as well as support other members of the management team.
  • Aided the Executive Directors in meeting deadlines, scheduling meetings, process payroll (UltiPro) as well as act as the HR liaison on site handling recruitment and employee relations.
  • Key Achievements: Cut down on time by 50% spent reconciling business credit cards by developing a more efficient filing and data system using Excel spreadsheets.
  • Successfully planned and executed 3+ monthly staff meetings and trainings.
  • Developed and implemented an office supply inventory system that saved time and money spent on supplies.
  • Recruited, hired, trained and supervised staff of 6 and implemented mentoring program that offered positive employee engagement.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Completed bi-weekly payroll for 125 employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
12/2013 to 06/2017 Payroll Clerk/HR Assistant MBLOCK AND SONS, INC | City, STATE,
  • Maintained payroll records for multiple states, including verifying weekly time and labor hours for over 700 employees, as well as assisted the HR department with on-boarding/off-boarding employees using Insperity Timestar.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Updated employee files with new details such as changes in address or salary levels.
  • Managed payroll data entry and processing for 700+ employees to comply with predetermined company guidelines.
  • Checked accrued hours against listed hours for leave time.
  • Researched and resolved time discrepancies.
  • Processed wage garnishments and child support.
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
07/2011 to 11/2014 Front Desk Agent/ Night Auditor CONGRESS PLAZA HOTEL | City, STATE,
  • Checked in/out guests.
  • Handled guest complaints.
  • Reconciled all end-of-day transactions from each department by balancing credit card, check, and cash transactions; Complied, printed, and distributed daily income report for use by Accounting, Front desk manager, and General Manager.
  • Key Achievements: Employee of the month March 2012 Employee of the month July 2013.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Oversaw fast-paced front desk operations with as many as 1000+ nightly guests during peak season.
Expected in 05/2021 Master’s of Applied Science | Industrial/Organizational Psychology Liberty University, Lynchburg, VA, GPA:
Expected in 12/2019 Bachelor’s of Science | Psychology Liberty University, Lynchburg, VA, GPA:
Expected in Psychology Internship (125 hrs) completed August of 2019 | , , GPA:

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School Attended

  • Liberty University
  • Liberty University

Job Titles Held:

  • Executive Assistant II
  • Business Office Manager/Administrative Specialist
  • Payroll Clerk/HR Assistant
  • Front Desk Agent/ Night Auditor


  • Master’s of Applied Science
  • Bachelor’s of Science
  • Psychology Internship (125 hrs) completed August of 2019

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