executive assistant global head of credit products resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Multidisciplinary Executive Assistant with expertise in administrative management, operational leadership, and financial compliance. Exhibiting essential techniques in process improvement to minimize redundant manual labor and increase productivity, while maintaining quality. Dexterous professional, bringing forth an impressive background serving as a source of critical support for Executive Management Leaders.
Experience
Executive Assistant Global Head of Credit Products, 09/2022 to Current Credit Suisse Securities (USA) LLC – City, STATE,
Revised and maintained a master calendar to coordinate meetings across multiple time zones.
Researched and prepared information for presentations to high-level executives.
Created and maintained computer- and paper-based filing and organization systems for records, reports, and documents.
Participated in frequent communication with other administrative team members, human resources, and the finance department on special projects and events.
Coordinated executive and senior management vacations, day-to-day meetings, and travel schedules.
Updated and implemented administrative and executive support policy changes and monitored effects.
Executed special objectives and projects in response to the executive team and board member requests.
Facilitated communication between team members regarding project tasks and deadlines.
Mitigated fiscal discrepancies by reconciling account and billing issues.
Managed daily invoices, reports, and proposals.
Administrative Assistant IB Compliance, 07/2018 to 09/2022 Credit Suisse Securities (USA) LLC – City, STATE,
Collaborate with senior leadership to revise and maintain projects, such as Due Diligence tracking, Weekly Escalation Reports, MI (management information) Reports, and Employee Training Tracking.
Global team office management includes onboarding, building access, hotel office scheduling, office supply procurement, and local and international office event planning.
Coordinate appropriate travel, necessary contacts, authorizations, and materials for optimal domestic and international trips, i.e., Zurich, London, Singapore, Hong Kong and Warsaw.
Manage travel expenses, conference reports, and reimbursement requests from managing directors and other team members through Concur - Time and Expense management.
Collaborate with international team members to coordinate global meetings and events across multiple time zones.
Revised and maintained masted calendar to facilitate swift and accurate schedule management for senior leadership.
Plan meetings and conferences, including site-to-site video conferencing calls via Zoom or Skype.
Write and distribute meeting agendas and minutes to department heads and team members.
Set up Working Visa requests as well as renewals with Consulate and internal HR.
Create and maintain organization systems for reports and documents.
Manage application access control and sensitive Compliance information with discretion.
Answer phones and emails for Managing Directors with efficiency and appropriate responses.
Reception Services Supervisor at Credit Suisse, 03/2016 to 06/2018 Swiss Post Solutions – City, STATE,
Provided a high level of management support to representatives and clients.
Handled employee scheduling and ensured the department is properly staffed for every shift.
Created training manuals targeted at resolving the most difficult customer issues.
Provided detailed monthly departmental reports and updates to senior management.
Monitored the daily activities of several conference centers and provided troubleshooting and administrative support.
Assisted senior management in the hiring and training process of new quality customer service representatives.
Operations Supervisor at Top of the Rock , 09/2012 to 03/2016 Swiss Post Solutions – City, STATE,
Successfully lead daily activities of over 40 team members in multiple locations.
Created training manuals targeted at fostering internal rapport and resolving customer issues.
Developed, implemented and monitored a cross-training program to maximize customer satisfaction, manage on-site customer service representatives and reveal suitable candidates for upcoming promotions.
Education and Training
Bachelor of Communications: Audio Visual Communications, Expected in 2012 to University of Puerto Rico, Río Piedras Campus - , GPA:
Modern Languages Minor.
Key Skills
Issue & Action Tracking, SharePoint, Access Rights
Concur - Time and Expense management
Microsoft Office proficiency (Word, Excel, PowerPoint, SharePoint)
Excellent organization skills
Deadline oriented
Hiring, training, and development
Spanish (Bilingual)
French, Italian (Intermediate)
Work Certifications
Cross Border Investment Banking Activities
Cyber and Information Security Awareness
Employee Compliance: Policy and Training
Financial Crime Compliance: Anti Bribery and Corruption
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Resume Overview
School Attended
University of Puerto Rico, Río Piedras Campus
Job Titles Held:
Executive Assistant Global Head of Credit Products