Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Accounts Payable
- Bill Payment and Recordkeeping
- Data Analysis
- Accounts Receivable
- QuickBooks
- Proactive and Self-Motivated
- Customer Relations
- Handling Confidential Materials
- Microsoft Office
- Creative Problem Solving
- Bank Statement Reconciliation
- Financial Recordkeeping
- Filing and data archiving
City, STATE, 05/2020 - Current
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols for 12 small businesses.
- Created plans to remedy financial discrepancies and reconcile issues with 460 records
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
City, STATE, 11/2014 - 04/2020
- Manage Social Security benefits for clients with disabilities
- Using QuickBooks to Manage and maintain budget for average of 800 clients
- Reconciling multiple deposit, withdrawal and debit card accounts monthly
- Maintain detailed accounting records for 400 plus clients
- Complete monthly county and federal forms to ensure clients get Medical and housing assistance
- Prepare and submit regular audit reports for individual clients
- Managed $1.2 Million on monthly
- Interact with clients and case managers Daily via phone and personal meetings
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Scheduled and attended meetings with clients and prospective clients as requested
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
City, STATE, 02/2005 - 10/2013
- Selling, promoting and supporting services and technology to dealerships in the Twin Cities Area
- Recruiting new dealerships
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Visit Automotive dealerships to assist with all aspects of Automotive marketing, specifically online advertising and social media Support peripheral products such as Craig's List, streaming video, YouTube, pricing tools, eBay, QR codes, Handheld and droid marketing
- This includes resolving problems out of our companies control and finding a way to resolve issues for dealers regardless
- Create artwork and graphics for vehicle images and marketing campaigns for dealers
- Create and format all window label designs and changes Consult with dealers on their Internet marketing efforts
- This includes regular meetings with New and Used car Managers as well as regular training with Internet Managers and salespeople.
City, STATE, 09/2000 - 02/2005
- Provide dealership training on Luther network, including Outlook, Word and Excel and all web contact sites Manage content and layout/design of lutherauto.com Provide dealership support and training on Web Control, at the dealership level Internet Lead Management tool Create and design online parts and service specials Create and design email templates for Internet Sales Troubleshoot website issues for all Luther dealers Manage monthly reports on Internet lead and sale activity for each dealership Maintain relationship with all 3rd party online vendors Negotiate yearly contracts with automotive partnership like CarFax, Auto Check, Web Control, etc.
- Managed on-site evaluations, internal audits and customer surveys
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School Attended
- Southwest State University Marshall
Job Titles Held:
- Executive Assistant (Freelance)
- Client Manager/Personal Advisor
- Business Development Manager/Assistant to the CEO
- Luther Help Desk Support
Degrees
- Bachelor of Arts
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