LiveCareer-Resume

executive assistant resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Detail-oriented Executive Assistant with five years administrative assisting responsibilities and two years of experience providing administrative support for 4 Chiefs of staff, including, but not limited to, coordinating complex travel arrangements and schedules. Track record supporting professional needs with well-organized precision. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments. Strongly committed to service excellence, client satisfaction, and team collaboration.

Skills
  • Extremely Flexible
  • Proficient with Microsoft Office Suite
  • Critical thinker
  • Strong Interpersonal Skills
  • Resourceful
  • Master calendar management
  • Maintains confidentiality
  • Works well under pressure
  • Strong attention to detail
  • Proficient French language reading and writing skills
  • Customer service-oriented
  • Travel coordination
  • Member, International Association of Administrative Professionals (IAAP)
Education
Daytona State College Daytona Beach, Florida Expected in 2009 Associate of Arts : Elementary Education - GPA :
University of Central Florida Orlando, FL Expected in Bachelor of Arts : French Language and Literature - GPA :
Work History
Aleris International, Inc - Executive Assistant
Buckhannon, WV, 11/2018 - Current
  • Managed daily operational affairs of the Chief Financial Officer (CFO), the Chief Information Officer (CIO), the Chief Knowledge Officer (CKO), and the Chief Marketing Officer (CMO) (Chiefs)
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Planned, coordinated and executed meetings for Board of Directors, President and Executive Vice President.
  • Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 4 executives.
  • Planned and executed meetings and events and attended meetings to take meeting minutes.
  • Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Strategic prioritization in calendar management with insight to understanding what is critical to the overall organizational needs in order to make the appropriate decisions that require the Chief’s time and attention.
  • Effectively initiating re-prioritization of resources in response to unpredictable situations.
  • Assist in development and management of the Chief’s annual budgets, monthly reconciliations, and monthly forecasts.
  • Coordinated and managed confidential information pertaining to employee performance evaluations, recruitment, salary, promotion, transfers, terminations, disciplinary actions, etc.
Withum - Member Advisor/Administrative Assistant
Washington, DC, 06/2014 - 11/2018
  • Enters numerical and client information into databases.
  • Scans documentation from members and audit groups into imaging system and inputs information into Excel.
  • Processes correspondence received from members, group contacts, future members, and IIA staff in timely manner while transferring unresolved customer grievances to designated departments or department management for further investigation.
  • Addresses and resolves client issues empathetically and professionally.
  • Effectively manages and services inbound client calls in English and French.
  • Resolves service, pricing, and technical issues for members and non-members by asking clear and specific probing questions.
  • Met or exceeds customer service, quality standards, and goals every review period.
  • Registers members, non-members, groups, and Principal Partners for conferences, seminars, and virtual courses.
  • Travels to conferences and seminars and provides support and assistance for IIA staff as well as providing customer service to registered and non-registered attendees, exhibitors, and speakers.
  • Reconciles invoices, credit card payments, cash transactions, and gift memberships after each assigned event.
  • Assists current and future certification candidates with process of becoming certified as well as with any technical issues with Certification Candidate Management System.
  • CRC (Customer Service Certified) since February 2015
  • Trains and acclimates new employees with responsibilities and expectations.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
AppleOne Employment Services - Temporary Administrative Assistant
City, STATE, 11/2013 - 06/2014
  • Processes member and audit group renewal information accurately into data system for The Institute of Internal Auditors.
  • Clearly and effectively responds to emails received from clients and staff.
  • Assists members, non-members, and staff with event registrations, membership renewals (individual or group), certification questions, and any other guidance requested

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Resume Overview

School Attended

  • Daytona State College
  • University of Central Florida

Job Titles Held:

  • Executive Assistant
  • Member Advisor/Administrative Assistant
  • Temporary Administrative Assistant

Degrees

  • Associate of Arts
  • Bachelor of Arts

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