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Executive Assistant Resume Example

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EXECUTIVE ASSISTANT
Professional Summary

Driven and resourceful Administrative professional with 12+ years of experience supporting work of high-achieving executives. Track record supporting professional needs with well-organized precision. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments.

Skills
  • MS office proficient Communication Self-Management Conflict management
  • Professional Self-motivator Team building Attention to detail
  • Critical thinker Efficient Decision making Problem solver
  • Listening Communication Time management Organizational
  • Negotiation Strong leader Strategic Thinker Goal-oriented
  • Administrative support, Progress
  • Attention to detail, Publications
  • Balance, Quality
  • Billing, Quality assurance
  • Closing, Quick books
  • Conflict management, Real Estate
  • Contracts, Research
  • Credit, Scheduling
  • Client, Spreadsheet
  • Customer satisfaction, Strategic
  • Customer service training, Supervisor
  • Database, Supervising
  • Decision making, Swift
  • Email, Phone
  • Filing, Time management
  • Forms, Websites
  • Maintaining
  • Iinventory
  • Inventory levels
  • Team building
  • Letters
  • Listening
  • Director
  • Mailing
  • Marketing
  • Meetings
  • MS office
  • Win
  • Negotiation
  • Organizational
  • Performance appraisals
  • Policies
  • Pricing
  • Problem solver
  • Processors
  • Filing and data archiving
  • QuickBooks expert
  • Advanced MS Office Suite
  • Social Media Knowledge
  • Strong Interpersonal Skills
  • Administrative support
  • Schedule & calendar planning
  • Conflict management
  • Travel accommodations
  • Office management
  • Event planning
  • Report analysis
  • Office administration
  • Scheduling
  • Bookkeeping
  • Business administration
  • Data Entry
Work History
08/2019 to Current
Executive AssistantCompany Name – City, State
  • Provide administrative support to Real Estate Broker.
  • Assist Facility Request Processors in following up on files and executed documents.
  • Assist Broker with travel and expense reimbursements.
  • Perform related department duties as assigned.
  • Tracked contractor bids, invoices and project costs.
  • Prepared paperwork for closing, ensuring all necessary forms were present and complete.
  • Advertised client properties on websites, through social media and in real estate guides.
  • Maintained a Real Estate License for 10+ years.
  • Create invoices within quick books for two large companies within Swift Creek Acreage division.
07/2015 to 07/2019
Energy Services Program RepresentativeCompany Name – City, State
  • Coordinate various projects including ACRE Cookout, GenerLink Program, and Annual Meeting.
  • Responsible for daily operations including scheduling work orders, creating purchase orders, maintaining inventory database, and overseeing quality assurance.
  • Research vendors for pricing, product availability and quality for the annual ACRE Gifts.
  • Assess all products and service deliverables for accuracy, quality and timeliness.
  • Report developments of inventory levels to the Dept.
  • Director using spreadsheet reports.
  • Prepare and gather information needed for the Energy Service Manager to review at monthly meetings.
  • Interprets specifications, bids, tasks, company policy, and procedures to ensure the Dept.
  • Is adhering to company standards.
  • Facilitate and coordinate the work of multiple project teams engaged in the establishment and implementation of new projects that Energy Services has a part in or is responsible for; for example, GenerLink program, Thermostat program, AMI pilot program etc.
  • Maintain all department publications with updated verbiage and revised dates when policies change.
  • Generate new orders over the phone, in-person and through email by understanding customer needs and providing appropriate solutions.
  • Conducts regular meetings, facilitated communications, ensures coordination, and cooperation among team members.
  • Assist the Energy Services Manager in supervising the work of team members and tracking overall work progress.
  • Maintain relationships as liaison for the executive team to all other departments and staff levels.
  • Assist and implemented marketing and social media campaigns to inform Members about services offered through Energy Services.
  • Process loans for management review which includes reviewing Members application, pulling credit checks, and advising Management of any red flags that need review.
  • ACRE Cookout- Obtaining cookout location, catering, table rental, mailing invitations to State Elected and local Officials.
  • Responsible for Special Letters mailed to Members for Planned Outages and Right of Way trimming.
  • In charge of personal leave within the Department and updating the Dept.
  • Calendar with those time off request; as well as, meetings that need to be attended.
  • Filing correspondence, rebates, loans, GenerLink contracts, Surge contracts ACRE membership cards etc.
  • Pay Doc Stamps monthly, request ACRE checks 5-6 times a month, pull reports for ES Supervisor.
  • Provide training assistance for employees and the Emergency Operations Centers in the Counties served by CEC, deliver instructions formultiple tasks.
12/2010 to 07/2015
Customer Service RepresentativeCompany Name – City, State
  • Listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
  • Handle customer inquiries, complaints, billing questions etc., calm angry callers repair trust, locate resources for problem resolutions and design best option solutions.
  • Managed a high-volume work load while exceeding expectations on performance appraisals.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
09/2008 to 12/2010
Member Relationship Specialist/Teller IICompany Name – City, State
  • Maintained a cash drawer while being able to balance on a daily basis.
  • Created meeting agendas and conduct meeting and huddles.
  • Ordered supplies from within VyStar facilities, as well as, outside vendors.
  • Processed loan applications, including processing of credit reports.
Education
High School DiplomaBrandford High School - City
Associate of Arts: Buisness Administration Santa Fe Community College - City
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Resume Overview

School Attended

  • Brandford High School
  • Santa Fe Community College

Job Titles Held:

  • Executive Assistant
  • Energy Services Program Representative
  • Customer Service Representative
  • Member Relationship Specialist/Teller II

Degrees

  • High School Diploma
    Associate of Arts : Buisness Administration

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