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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Responsible and energetic [Job Title] offering 19 years of experience in administration office environments. Proficient multi-tasker with ability to manage [Number]-line phone system, records maintenance and high-volume business inquiries.

Focused [Job Title] with executive-level office management skills combined with strengths in planning and problem-solving. Able to readily adapt to change and exceed quality expectations.

[Job Title] successful at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment. Proven success in managing busy schedules, organizing projects and providing excellent administrative support to executive team.

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skills
  • Certified in 10-key
  • Excel spreadsheets
  • Social media knowledge
  • Proper phone etiquette
  • Administrative support specialist
  • Human resource laws knowledge
  • Professional and mature
  • Business correspondence in English and German
  • Labor relations
  • Invoice processing
  • Self-starter
  • Database management
  • Customer service-oriented
  • Flexible
  • Time management
  • Workers' compensation knowledge
Experience
Executive Assistant, 02/2017 to 06/2018
Alkami TechnologyPlano, TX,
  • Drafted invoices, reports and proposals using QuickBooks.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Served as Executive Assistant to the manager and CEO providing high-level support on broad range of business initiatives.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Managed sensitive information with discretion while providing administrative support to executive teams.
  • Maintained updated data on all products and [Type] services.
  • Delivered optimal administrative, customer service and case management support through [Action] and [Skill].
  • Maintained professional administrative discretion.
  • Answered phones and emails for [Job title] with efficiency and appropriate responses.
  • Investigated issues and problems and drafted responses to urgent requests.
  • Handled and distributed all incoming and outgoing mail for [Number]-member executive team.
  • Researched topics of interest and culled gathered information to produce concise reports.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Addressed and responded to incoming correspondence.
  • Collaborated with other administrative team members, human resources and finance department on special projects and events.
Sales Associate, 05/2013 to 02/2017
Checkout.ComBerlin, NH,
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Prepared cash deposits up to $5.000,00 with zero discrepancies.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales Assistant, 07/2010 to 04/2013
KohlerMenomonee Falls, WI,
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Received and processed product returns.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Used product knowledge to assist customers and suggest products.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Listened to customer needs to identify and recommend optimal shoe selections.
  • Protected store financial interests by monitoring customer behaviors and accurately managing cash drawers.
  • Answered customers' questions regarding products, prices and availability.
Education and Training
Bachelor of Science: Human Resource Management And Development , Expected in 05/2020
Southwestern College - Winfield, KS
GPA:

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Resume Overview

School Attended

  • Southwestern College

Job Titles Held:

  • Executive Assistant
  • Sales Associate
  • Sales Assistant

Degrees

  • Bachelor of Science

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