executive assistant resume example with 13+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Authorized to work in the US for any employer
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Strong Problem Solver
Proper Phone Etiquette
Articulate and Well-Spoken
Invoice Preparation
Inquiry Response
Critical Thinking
Call Routing
Recordkeeping and Documentation
Customer Service
Excel Spreadsheets
Professional and Mature
Experience
08/2009 to CurrentExecutive AssistantClick Up | Salt Lake City, UT,
Answer phone calls and direct calls to appropriate parties or take messages
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
Attend meetings to record minutes
Greet visitors and determine whether they should be given access to specific individuals
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
File and retrieve corporate documents, records, and reports
Open, sort, and distribute incoming correspondence, including faxes and email
Make travel arrangements for executives
Prepare responses to correspondence containing routine inquiries.
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings
Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
Manage and maintain executives' schedules
Compile, transcribe, and distribute minutes of meetings.
Maintained company confidence and protected business operations by keeping sensitive information confidential.
06/2017 to 02/2018Claims AdjusterSedgwick Claims Management Services, Inc. | Fayetteville, AR,
Active licenses to handle claims
Handled claims from start to finish with auto claims
Sent out drafts and electronic checks to pay out claims to claimants and insureds
Showed empathy to claimants/insures
Determined liability
Reviewed data to verify validity of claims and determine case management actions.
Analyzed and audited open claims to calculate additional payments owed.
05/2014 to 05/2016Risk RepUniversal Health Services | Palm Bay, FL,
Collections
Communicate with customers to ensure best arrangements possible to help get customer current on auto loan
Managed monthly queue
Effectively managed a high volume of inbound and outbound customer calls
Gathered and verified all required customer information for tracking purposes
Defused volatile customer situations calmly and courteously
Accurately documented, researched and resolved customer service issues
Managed customer calls effectively and efficiently in a complex, fastpaced and challenging call center environment
Referred unresolved customer grievances to designated departments for further investigation
Managed high call volume with tact and professionalism
Acted professionally and patiently when addressing negative customer feedback
Met or exceeded service and quality standards every review period.
Maintained positive working relationship with fellow staff and management.
Identified needs of customers promptly and efficiently.
Reasoned with customers and attempted to negotiate full balance payments.
Advised debtors on payment options and set up payment plans.
Managed approximately 100-120 inbound and outbound calls daily.
Processed payments over phone and set up recurring drafts.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Arranged for debt repayment and established repayment schedule based on customer finances.
01/2012 to 03/2014ReceptionistAYAC H.D | City, STATE,
Answer telephones, direct calls, and take messages
Maintain and update filing, inventory, mailing, and database
systems, either manually or using a computer
Communicate with customers, employees, and other individuals to answer questions, disseminate or
explain information, take orders, and address complaints
Perform other clerical duties such as answering telephone, sorting and distributing mail, running
errands or sending faxes
File and store completed documents on computer hard drive or disk, and/or maintain a computer filing
system to store, retrieve,
update and delete documents
Print and makes copies of work
Keep records of work performed
Gather, register, and arrange the material to be typed, following
instructions
Transmit work electronically to other locations
Use data entry devices, such as optical scanners, to input data into computers for revision or editing
Operate office machines, such as photocopiers and scanners,
facsimile machines, voice mail systems, and personal computers.
Education and Training
Expected in 05/2017 to to GED | Business AdministrationCOLLIN COUNTY COMMUNITY COLLEGE, Plano, TXGPA:
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