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Executive Assistant Resume Example

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EXECUTIVE ASSISTANT
Summary

Motivational employee and organizational problem-solver with team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Extensive knowledge of office electronic calendaring software; ability to use their capabilities to create, review or manage schedules.
  • Subject matter expert of office support tools available on the desktop (e.g., word processing, e-mail, presentation software and spreadsheets); ability to use them in completing daily tasks and ability to use the features and functions in Microsoft Office products.
  • Extensive knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
  • Knowledge of the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to apply this understanding appropriately to diverse situations.
  • Extensive experience of effective self-management practices and ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Experience
Company Name | City, StateExecutive Assistant11/2018 - Current
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Scheduled large-scale corporate meetings and events and recorded meeting minutes.
  • Maintained professional administrative discretion.
  • Managed sensitive information with discretion while providing administrative support to executive teams.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Planned and executed corporate meetings, lunches and special events for groups of 20+ employees.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Managed team budget: forecast, track actuals and ensure team was on track to meet bottom line
Company Name | City, StateFinancial Investigator II to Investigator I06/2016 - 11/2018
  • Review alerts referred to FCI to ensure all lines of business are correctly captured for Suspicious Activity Reporting purposes.
  • Analyze social media postings for potential scam related posts specifically targeting USAA members and request the profiles be removed.
  • Collaborate with business partners to ensure the output is efficient.
  • Conduct research, analyze data trends and contribute to the completion of the work product.
  • Utilize Asana for scheduling and meeting deadlines.
  • Create training materials for other departments to understand the type of work the team does on a day to day basis.

Pulse Representative

Gather feedback from 60+ colleagues and provide to executive level support

Certified Fraud Examiner Corporate Alliance Program Enterprise POC

  • Schedule on-site course for 50+ attendees to include printing and binding study materials, ensuring rooms are reserved and equipped for audio and video, all risk related areas within the enterprise are notified of the course and ensure qualifications are met by all attendees
  • Organize travel for local and annual conferences
  • Complete annual review of roster and maintain for accuracy to ensure funds are accurately allocated
  • Create and distribute certificates for required Continuing Professional Education credits
Company Name | City, StateMember Debt Solutions Rep I/ Senior Rotation08/2013 - 06/2016
  • Dedicated attention on every call to provide relevant resources ensuring that our members' finances are secure.
  • Provided a safe and calm environment to maintain open communication in order that USAA remains as provide of choice for our military.
  • Assisted training new hires during their new-hire period to encourage self-sufficiency in their new roles
  • Handled escalated calls and provided resolution for our members
  • Held peer coaching throughout the month to encourage growth in their job, career, and personal goals using metrics and the MDS Call Model
  • Stepped in for managers when not available during huddles and team meetings to ensure team met to discuss agenda items and provided updates to the team

Subject Matter Expert for Aspect/ Unified Agent Desktop (UAD): Dialer for inbound and outbound calls

- Updated Knowledge Delivery with current processes

- Assisted a USAA Instructional Designer in creating more user-friendly simulations

Spirit Team

- Record meeting notes and distributed to team members through email using USAA approved brand materials

- Lead department wide activities throughout the month and during town hall meeting

- Organized Fun Day prizes and activities by negotiating prices with online and local companies

- Input all receipts into a detailed spreadsheet to adhere to team budget

Wall of Fame

- Maintained an updated list of anniversaries for the department and displayed certificates in the area

- Reproduced and displayed Pride Tributes in a timely and orderly manner to keep morale high throughout the department

Company Name | City, StatePrimary Teacher08/2012 - 08/2013
  • Created professional Word and Publisher documents displaying each individual child's growth and development to include comparative charts and graphs.
  • Maintained updated records for each child using previously set metrics outlined in Excel.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Saint Leo UniversityMasters of Business Administration2016
University of Mary HardinBachelors Degree2007
Certifications
CFE: Certified Fraud Examiner- 08/2017 - Active Member
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Resume Overview

School Attended

  • Saint Leo University
  • University of Mary Hardin

Job Titles Held:

  • Executive Assistant
  • Financial Investigator II to Investigator I
  • Member Debt Solutions Rep I/ Senior Rotation
  • Primary Teacher

Degrees

  • Masters of Business Administration
    Bachelors Degree

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