Executive Assistant Customer Experience Manager resume example with 17+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Skills
Operating Procedures and Policies
Staff Training and Development
MS Office 365 Proficient (word,excel,powerpoint,teams,outlook)
Verbal and Written Communication
Problem-Solving
Relationship Building
Customer Service
Document Management
Appointment Scheduling
Database Management
Court Reporting
Correspondence and Legal Forms Drafting
Legal Research
Data Entry Experience (70 wpm)
Experience
06/2010 to 01/2022Executive Assistant/Customer Experience ManagerXanterra Parks & Resorts | Keystone, SD,
Achieved company growth and brand development through market expansion and sales.
Researched and capitalized on emerging opportunities to build business and expand customer base.
Managed employee payroll, hiring, termination and training to ensure maximum productivity.
Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Directed 15 enterprise customer support team members and leveraged data analytics to identify areas of improvement and accountability.
Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Created presentation materials for sales, customer relations and management purposes.
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Leveraged word processing software to create proposals, letters and memos.
Managed daily invoices, reports and proposals.
Followed proper accounting and bookkeeping procedures to support audits.
Maintained company confidence and protected business operations by keeping sensitive information confidential.
Engaged with existing and potential clients to gain insight into needs.
Delivered positive customer experiences by implementing effective quality assurance practices.
Implemented creative sales and marketing strategies to assist sales team with reaching targets.
Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
Oversaw CRM updates and backups, report generation and troubleshooting requisition.
Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
Restocked office and break room supplies and made appropriate equipment orders.
Monitored office equipment and scheduled repairs.
04/2007 to 02/2010Transportation CoordinatorEinride | New York, NY,
Analyzed operational performance and implemented plans to achieve organizational and financial goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Coordinated driver loads and managed dispatch tasks.
Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
Communicated delays and early arrivals to management.
Effectively resolved complaints by working closely with customers.
Kept drivers operating within federal and state DOT regulations.
Confirmed drivers had correct BOL's and proper placards for trailers and current HAZMAT guide.
Verified proper load balancing for transportation safety and transport regulatory guidance.
Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.
02/2005 to 03/2007Office ManagerInternational Cars, Ltd. | Dover, NH,
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Negotiated with vendors to determine optimal material purchase pricing.
Managed office budget to handle inventory, postage and vendor services.
Booked hotel rooms, car rentals and flights for company trips and conferences.
Reduced financial discrepancies by accurately managing accounting documentation.
10/2003 to 02/2005Accounts Receivable ClerkRene Produce | City, STATE,
Processed posting and reconciling payments and addressing aged receivables.
Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
Reached out to vendors and customers in order to resolve account problems.
Generated monthly statements for accounts receivable operations.
Coded invoices and other records to maintain organized and accurate records.
Entered, posted and scanned accounts receivable documents into accounting software.
Reconciled accounts receivable and prepared income summary reports and cash reports.
Examined customer payment history and coordinated collections arrangements.
Prepared appropriate documentation for income summaries, cash reports and accounts receivable reconciliation.
Developed process improvement initiatives to manage timely and consistent receipts for organization.
Education and Training
Expected in Associate of Arts | PsychologyPima Community College, Tucson, AZGPA:
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