LiveCareer-Resume

executive assistant resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated to exceptional customer service.

Dedicated individual with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Accomplishments
  • Cum Laude
  • Certified Professional Proficiency in English (Test of English for International Communication (TOEIC) Exam)
  • Euphoria: Unveiling the Wider Horizon of Entertainment and Recreational Tourism in the Philippines,Registration Committee Head
Skills
  • Pre-Flight Briefings
  • Active Listening
  • Speech Clarity
  • Emergency Care
  • Passenger Support
  • Adult AED and CPR
  • Ticket Checks
  • Aircraft Safety Checks
  • Flight Crew Coordination
  • Critical Thinking
  • Public Interaction
  • Cleanliness and Sanitation
  • Learning Strategies
  • Health and Safety Procedures
  • Guest Satisfaction
  • Verbal and Written Communication
  • Food and Beverage Knowledge
  • Visitor Greeting
  • Executive Schedule Management
  • Travel Arrangement Coordination
  • Data Research and Compilation
  • Video Conferencing Software
  • Computers and Technology
  • Customer Support Needs Assessment
  • Strong Organizational Skills
  • Front Office Operations
Work History
Executive Assistant, 11/2021 - Current
Charles Schwab Corporation , , Los Angeles, CA
  • Organized and coordinated conferences and monthly meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Answered high volume of phone calls and email inquiries.
  • Handled incoming and outgoing mail, email and faxes.
International Flight Attendant, 11/2016 - 03/2021
Menzies Aviation , , Manila, Philippines
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Offered personalized assistance to children, elderly
  • Worked flexible hours; night, weekend, and holiday shifts.
Front Office Executive, 06/2015 - 08/2016
Joya Lofts And Towers , , Manila, Philippines
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Passenger Service Agent, 03/2015 - 12/2015
Qantas Airways LTD , , Manila, Philippines
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Oversaw ticketing, gate and ramp services.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Escorted handicapped passengers from terminal to aircraft.
  • Announced flight status updates and information about gate changes over PA system.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Education
Bachelor of Science: Travel Management, Expected in 05/2015
-
University of Santo Tomas - Manila, Philippines,
GPA:
Status -
Certifications
  • First Aid/CPR Certified


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Languages
English :
Native or Bilingual:
Negotiated :
:
Filipino :
Native or Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • University of Santo Tomas

Job Titles Held:

  • Executive Assistant
  • International Flight Attendant
  • Front Office Executive
  • Passenger Service Agent

Degrees

  • Bachelor of Science

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