Over 14 years of responsible experience which includes, but is not limited to management of the office of the Defense and Army Attaché at one of the Department of State's largest foreign embassies. Background includes dealing with senior government and military officials; Corporate CEO's, supervising and training staff; and coordinating multiple tasks in a high-pressure environment. Additional experience includes serving as a Police Officer and various administrative and management positions in corporate and military environments. Outstanding organizational abilities and administrative skills. Adaptable to any environment and quick to learn with a strong work ethic. I am flexible, efficient, self-motivated with discretion.Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results.Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
MS Office, Lotus Notes, PowerPoint and proprietary software, typing (72 WPM)
Executive Assistant01/2015 to CurrentHouse of Berry, LLCHonolulu, HI
Work as an Executive Assistant for a local Philanthropist focusing mainly onf administrative duties however, there are no boundaries to my job.
Tasks are executed based upon need to get the job done.
Work with five other team members in addition to employees on the mainland that oversee and maintain properties.
Duties and Responsibilities: Reading, monitoring and responding to employer's email Answering calls and liaising with various Organizations, Foundations, Universities, Business Associates, friends and families.
Draft and prepare correspondence on employer's behalf Plan and organize meetings and events to include all social events Design, create and produce invitations, rsvp's, and coordinate various services needed to include valet services, entertainment, decorations, cleaning services of the home Organize travel and preparing complex travel itineraries for employer in addition to family and friends Attend meeting with employer for numerous boards she serves on occasionally taking action points and writing minutes, creating agendas, preparing packets for meetings, organizing guest speakers and producing newsletters Organize performances for employers singing group, create programs for performance, and work the sound equipment for practices, events and performances to include set up and break down of equipment.
Managing and reviewing filing and office systems, typing documents Streamlined an electronic filing system for all aspects of the employers professional and personal life Sourcing and ordering of office supplies, equipment, stationary, gifts and personal items Maintain employer's birthday and anniversary calendar ensuring cards and gifts are sent in a timely manner to include holiday gifts and cards Managing projects and maintain a large address book database Maintain receipts for all purchases for all accounts and reconcile monthly Maintain four separate calendars Duties not limited to the above as our team perform any and all necessary tasks to ensure employers needs are met to maintain her personal and professional life.
Office Manager08/2011 to 07/2012Royal Maid Services, IncTampa Riverview, FL
Managed two independently owned cleaning companies with a fleet of 13 vehicles and twenty-six employees.
Responsible for client communication, supervision of cleaning staff and all administrative duties.
Duties and Responsibilities: Determined, managed and delegated work flow and instructions to cleaning teams on a daily basis.
Determined customer's needs, provided job estimates to potential customers, responded to client's inquiries and specific cleaning requests, and communicated same to team members.
Resolved problems and discrepancies with clients and employees to ameliorate any issues.
Strictly enforced safety precautions and rules specified in company Safety Program Handbook.
Maintained vehicle maintenance logs and arranged for servicing as needed.
Maintained responsibility for customer relations, scheduling, supplies/inventory and all operational aspects of a small business.
Organized office operations and procedures; maintained time sheets; prepared payroll and monthly billing; controlled all correspondence; maintained the general filing system and filed all correspondence.
Maintained office files and time attendance records of employees' sick days, overtime, and vacation days in accordance with company policies; instilled and maintained company established work-flow philosophy in all employees, and led by example.
Administrative Assistant05/2007 to 10/2008Tampa Team-Palermo Real Estate Professionals, IncTampa, FL
providing administrative assistance for the Tampa Team Owner/Real Estate Agent and a team of six agents.
Managed input and updates to two industry specific web based databases.
Maintained real estate listings on multiple websites ensuring accuracy to include addition of photographs, virtual tours as well as editing and writing verbiage for listing descriptions.
Printed and distributed marketing materials, brochures, and flyers; updated forms and marketing presentations for all new clients, listings and home sales.
Maintained company data on remote servers for off-site access.
Created guidelines and office procedures for all listings and contracts.
Managed written and verbal correspondence with clients, realtors, and various industry related companies; to include scheduling and arranging open houses, meetings and appointments for potential clients.
Produced monthly marketing, activity and property comparable reports for clients.
Maintained all files, contracts, and industry related documentations.
Administrative Assistant07/2003 to 07/2006American EmbassyDehli, India
Responsible for directing the day-to-day operations of the office of the Defense and Army Attaché (DATT) and five officer ranked Assistant Attaché's.
Supervised the activities of a staff of four Noncommissioned Officers and maintained the transportation schedule for three drivers assigned to the Attaché office.
Maintained the DATT's calendar, organized travel and official functions, independently drafted all correspondence for the DATT'S signature, scheduled meetings both inside and outside the Embassy with Indian military counterparts and government officials for the DATT, Assistant Attaché's and visiting delegates.
Prepared diplomatic notes, screened telephone calls for an office of sixteen, received official visitors while ensuring adherence to strict security procedures for non-cleared foreign visitors, and provided daily liaison, to include written and oral communication for the Ambassador and his Deputy Chief of Mission (DCM).
Scheduled meetings, transportation, security, conferences and assisted with coordinating VIP visits for the President of the United States, Secretary of State, Secretary of Defense, Chairman Joint Chiefs of Staff, all military service four-stars, all PACOM component commanders, numerous flag-rank officers, senior military officials, and various visiting U.S.
Ensured internal security guidelines were met and passwords and security codes were up-to-date and handled classified documents according to prescribed security procedures.
Liaison between the Defense Attaché Office and the Consular Section while assisting Indian delegates with Visa applications to the U.S.
Provided casualty assistance with the repatriation of two fallen U.S.
military soldiers of Indian origin, which required direct interaction with the Government of India.
Accomplishments: Received three cash award bonuses as a result of outstanding performance totaling $ 18,000.
Effectively coordinated the transportation plan for the visit of the Secretary of State with 0 security violations.
Coordinated and managed in excess of five VIP visits without Attaché support.
Created a detailed check list for all VIP visits.
Created an employee master database using Excel.
Transformed a disorganized record system into a detailed tracking system.
Praised in official evaluation for providing outstanding support during 2004 Tsunami crisis.
B.S: Political Science and Psychology/SociologyMiddle Tennessee UniversityPolitical Science and Psychology/Sociology