Executive Assistant Business Office Manager resume example

Answered all incoming phone calls and emails.

• Scheduled appointments for current and new clients, coordinated with vendors to have all the necessary items needed for the work order.
• Completed customer service calls, followed up on leads with potential customers, created work orders.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
• Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.
• Reconciled accounts and reviewed all materials, including surplus, income, expense data, net worth and assets.
• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
• Recruited and screened qualified potential employees, scheduled and completed interviews.
• Handled on-boarding process of a minimum average of 30 new hires in one month .

• Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
• Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
• Served as primary technical resource on all mechanical and motor clothes products for customers and employees.
• Divided and categorized cargo received and redirected shipments in response to customer requests.
• Prepared shipping documents and invoices, processed payments and fielded client questions.
• Pulled, verified and packaged items for shipment.
• Completed physical inventory counts each week.
• Greeted store customers and discussed needs.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
• Completed all sales and service documentation for customer and business records and provided receipts of purchase.

• Reached out to potential customers via telephone, email and in-person inquiries.
• Created reports and presentations detailing business development activities.
• Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
• Maintained detailed service and customer records.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Trained new personnel regarding company operations, policies and services.
• Investigated and resolved customer inquiries and complaints quickly.
• Cross-trained and provided back up for customer service managers.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Explained estimates and determined repair timelines to manage customer expectations.
• Received and processed paperwork for titles, new license plates and renewals.
• Prepared tax and title documents to submit all legal transfer work to DMV.