(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced Office Management and Administration Professional with 18 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Superior ability in building, developing and maintaining, successful relationships. Strong work ethic, strong attention to detail, positive can-do attitude with an excellent ability to multitask and thrive while working under pressure.

  • Business administration
  • Excellent multi-tasking ability
  • Database administration
  • Account Reconciliation
  • Bookkeeping
  • Office administration
  • Microsoft Office
  • Outlook
  • G-Suites
  • Web-Based Search Platforms
  • QuickBooks
  • Reynolds & Reynolds
  • Sage
  • 10-Key
  • Typing 65+ wpm
San Juan Community College Farmington, NM Expected in Associates : Business - GPA :
Ocotillo High School Phoenix, AZ Expected in High School Diploma : - GPA :
Work History
Iovance Biotherapeutics Inc. - Executive Assistant/Business Office Manager
Philadelphia, PA, 02/2016 - 04/2020
  • Performed office secretary job duties on a daily basis
  • Followed up on potential leads for new business with vendors and clientele
  • Handled all accounts receivable and payable for the business.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Handled all incoming business and client requests for information.
  • Created and finalized contract deals with customers.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Produced high-quality documents, spreadsheets and presentations for clients.
  • Compared vendor prices and negotiated for optimal savings.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Created and managed electronic client records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Marriott International - Executive Assistant to the Chief Operating Officer
Rancho Cordova, CA, 09/2014 - 04/2016

Answered all incoming phone calls and emails.

  • Scheduled appointments for current and new clients, coordinated with vendors to have all the necessary items needed for the work order.
  • Completed customer service calls, followed up on leads with potential customers, created work orders.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.
  • Reconciled accounts and reviewed all materials, including surplus, income, expense data, net worth and assets.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Recruited and screened qualified potential employees, scheduled and completed interviews.
  • Handled on-boarding process of a minimum average of 30 new hires in one month .
Arbor Hospice - Shipping and Receiving Manager
Ann Arbor, MI, 01/2014 - 09/2014
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Served as primary technical resource on all mechanical and motor clothes products for customers and employees.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Prepared shipping documents and invoices, processed payments and fielded client questions.
  • Pulled, verified and packaged items for shipment.
  • Completed physical inventory counts each week.
  • Greeted store customers and discussed needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Completed all sales and service documentation for customer and business records and provided receipts of purchase.
Penske Automotive Dealerships - Executive Assistant
City, STATE, -
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Created reports and presentations detailing business development activities.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Maintained detailed service and customer records.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and provided back up for customer service managers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Prepared tax and title documents to submit all legal transfer work to DMV.

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School Attended

  • San Juan Community College
  • Ocotillo High School

Job Titles Held:

  • Executive Assistant/Business Office Manager
  • Executive Assistant to the Chief Operating Officer
  • Shipping and Receiving Manager
  • Executive Assistant


  • Associates
  • High School Diploma

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