Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Well-versed in research, due diligence and investigations. Hardworking, reliable and resourceful with an analytical mentality. Over 28 years of experience. Skilled in microsoft use and data entry.

Solutions-oriented with commitment to long-term accuracy and efficiency. Also great at performing internal audits, conducting investigative reporting and excellent time management skills. Data Analysis Process Implementation Audit Coordination, Payment Processing Legal Compliance Document Review Researcher Investigative Specialist, Document Control, Privacy and Confidentiality, and License Verification. Organized and efficient Executive Assistant with 15 years supporting top-tier executives in finance, sales and accounting. Proven abilities to manage complex functions demanding honed multi-tasking skills.

  • Verbal and Written Communication
  • Invoice Preparation
  • Bookkeeping and Basic Accounting
  • Reports and Financial Statements
  • Records Management Databases
  • Risk Assessment
  • Audit Coordination
  • Data Analysis
  • Process Implementation
  • Document Review
  • Law and Statute Compliance
  • Researcher
  • Case management
  • Patient Management
  • Direct Patient Care
  • Patient Assessments
  • Proficient in NextGen
Work History
Case Manager ,QMHS, 04/2021 - Current
Arbor Hospice Clinton, MI,
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
  • Monitored clients progress and reviewed and revised IEP to meet emerging clients needs.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
Executive Assistant, 07/2019 - Current
Autotask Corporation Boston, MA,
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Created expense reports, budgets and filing systems for management team.
  • Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Researched, proposed and implemented vendor agreements to decrease costs and improve services.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Took notes and dictation at meetings.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Used QuickBooks to produce monthly invoices, reports and other deliverables.
Compliance Analyst, 01/2011 - 03/2021
Nationwide Insurance/Insurance Intermediaries, Inc City, STATE,
  • Reviewed audit and monitoring reports related clients activities.
  • Stayed current with latest changes to applicable regulatory standards and company procedures.
  • Prepared documentation and records for upcoming audits and inspections.
  • Assisted investigation and risk management teams with fraud investigations and risk identification.
  • Helped create training programs to handle system-wide issues and maintain compliance.
  • Updated State website spreadsheets with latest data to enhance strategic planning.
  • Enforced compliance with complex state and federal laws, rules and regulations for industry.
  • Wrote, reviewed and interpreted contract documents.
  • Communicated materials documentation deficiencies to project engineer, project staff and design-builder.
  • Conducted detailed research of intended subject matter according to business needs.
Senior Licensing Consultant, 01/2006 - 01/2011
Nationwide Insurance City, STATE,
  • Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
  • Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
  • Entered into record-keeping systems appropriate data needed to create new records or update existing ones.
  • Collected payment from customers, provided documentation and changed accounts to reflect current statuses.
  • Kept informed regarding pending industry changes, trends or best practices.
  • Warned violators of infractions or penalties.
  • Confirmed information from licenses by checking databases and questioning details with applicants.
  • Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
Certified Fingerprint Technician, 01/1994 - 01/2003
Columbus Police Department City, STATE,
  • Responsible for fingerprinting prisoners, the public and completing background checks through BCI & FBI Completed mugshots for the database Completed fullback ground investigations for other policing agencies, and cooperations needing pre-employment and updated screening.
  • Conducted research, gathered information from multiple sources and presented results.
  • Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence.
  • Submitted evidence to supervisors, crime labs or court officials for legal proceedings.
  • Collaborated with law enforcement investigators and court officials to determine evidence requirements and deliver timely, helpful support.
  • Preformed background investigations as a sub-contractor to schools and other employment agencies.
Associate of Science: Computer And Information Systems Security, Expected in 05/2013
South University - Savannah, GA
High School Diploma: , Expected in 06/1983
Walnut Ridge High School - Columbus, OH

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School Attended

  • South University
  • Walnut Ridge High School

Job Titles Held:

  • Case Manager ,QMHS
  • Executive Assistant
  • Compliance Analyst
  • Senior Licensing Consultant
  • Certified Fingerprint Technician


  • Associate of Science
  • High School Diploma

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