(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Personable Assistant with extensive experience in Administrative support roles while employing exceptional relationship-building abilities to cultivate positive rapport among clients/customers, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

  • Strong problem solver
  • Customer Service specialist
  • Administrative support specialist
  • Proper phone etiquette
  • Articulate and well-spoken
  • Data Entry - 65 WPM
  • Google Drive / Docs
  • ShoreTel 560
  • QuickBooks
  • IBM Verse
  • Microsoft Office 2016 & 2019
  • Word, Excel, PowerPoint, SharePoint and Teams knowledge
  • Filing, Scheduling and Profile Management
Education and Training
Kaplan Career Institute San Diego, Expected in : Criminal Justice - GPA :
Kearny Digital Media & Design San Diego, CA Expected in 06/2014 High School Diploma : - GPA :
  • 3.7 GPA
  • Active ASB Member
  • AVID College prep Member (4 years)
  • Digital Design Experience with clients such as: Time Warner Cable, SDPD, Cox Cable, Say San Diego, Linda Vista Healthcare Clinic, Facebook
Arkansas Food Bank - Executive Assistant
Warren, AR, 01/2020 - 09/2021
  • Represented Cethron to residents, owners, investors and vendors.
  • Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
  • Oversaw executive schedules for team of 4 realtor leaders.
  • Issued out notices and obtained signatures for important legal documents while upholding confidentiality and administrative discretion.
  • Supported marketing and advertising efforts by creating marketing materials such as email blasts and social media advertisements.
  • Worked closely with real estate agents during application processes, providing clerical support and completing assigned tasks.
  • Opened, read and wrote answers to routine letters and correspondence for executives.
  • Attended conferences in person and via e-conference format to represent organization and executives.
  • Detailed and arranged logistics for conferences and seminars, including lunches, meeting agendas, travel arrangements and venue reservations.
  • Signed for packages, recorded all deliveries and distributed to appropriate personnel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Monitored reservations to track incoming parties and special events.
  • Facilitated front desk operations for company, such as taking phone calls, screening for future tenants, contacting vendors and taking maintenance reports.
Composecure - Human Resources Administrator
East Millstone, NJ, 01/2019 - 01/2020
  • Coordinated company-wide events structured to boost employee morale, such as holiday events, top performer award ceremonies and lunches for interns and new hires.
  • Oversaw the benefits enrollment process by answering questions and assisting employees with login details.
  • Provided employee relations training to management, covering engagement, documentation and performance evaluation.
  • Brainstormed with other human resource personnel to determine ways to recruit top talent.
  • Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
  • Supervised exit interviews and off-boarding process for resigned and terminated employees.
  • Handled employee conflicts efficiently while following all company procedures.
  • Oversaw new employee onboarding procedures from initial training to skill development.
  • Completed reports and employment forms such as I-9 and W-4.
  • Set up delivery of office materials to arrive in time for production start dates.
  • Delivered production schedules to executive teams to provide established timeframes for performance meetings.
  • Ordered and stocked adequate materials to avoid shortages.
  • Set, confirmed and hosted new hire and internship interviews.
Education Affiliates - Front Desk Receptionist
Salt Lake City, UT, 11/2017 - 01/2019
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Assisted Office Staff with various tasks, including researching and scheduling for special projects.
  • Welcomed clients to front desk while conducting check-in process.
  • Facilitated front desk operations for busy high-volume company.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on client profiles and modifications to supervisor.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Received all incoming calls and coordinated with office staff to fulfill requests and resolve issues.
  • Offered exceptional services and support to team members and clients, maximizing productivity and customer satisfaction.
  • Scheduled meetings for internal personnel, partners and clients using IBM Verse.
Verizon Wireless - Sales Representative Team Leader
City, STATE, 09/2015 - 11/2017
  • Monitored customer order process and addressed customer issues.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Achieved or surpassed sales quotas by as much as 50%.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Exceeded monthly sales goals by 25% through successful sales of promotions.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Activities and Honors
  • Top Customer Service Rep for 3 consecutive months.
  • Certification of Completion of College Level 103 Graphic Design
  • Active Member of San Diego community volunteering and offering guidance counseling to youth in High Schools / Middle Schools.

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Resume Overview

School Attended

  • Kaplan Career Institute
  • Kearny Digital Media & Design

Job Titles Held:

  • Executive Assistant
  • Human Resources Administrator
  • Front Desk Receptionist
  • Sales Representative Team Leader


  • Some College (No Degree)
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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