Personable Assistant with extensive experience in Administrative support roles while employing exceptional relationship-building abilities to cultivate positive rapport among clients/customers, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Skills
Strong problem solver
Customer Service specialist
Administrative support specialist
Proper phone etiquette
Articulate and well-spoken
Data Entry - 65 WPM
Google Drive / Docs
ShoreTel 560
QuickBooks
IBM Verse
Microsoft Office 2016 & 2019
Word, Excel, PowerPoint, SharePoint and Teams knowledge
Filing, Scheduling and Profile Management
Education and Training
Kaplan Career InstituteSan Diego, Expected in – –:Criminal Justice - GPA:
Kearny Digital Media & DesignSan Diego, CAExpected in 06/2014 – –High School Diploma: - GPA:
3.7 GPA
Active ASB Member
AVID College prep Member (4 years)
Digital Design Experience with clients such as: Time Warner Cable, SDPD, Cox Cable, Say San Diego, Linda Vista Healthcare Clinic, Facebook
Represented Cethron to residents, owners, investors and vendors.
Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
Oversaw executive schedules for team of 4 realtor leaders.
Issued out notices and obtained signatures for important legal documents while upholding confidentiality and administrative discretion.
Supported marketing and advertising efforts by creating marketing materials such as email blasts and social media advertisements.
Worked closely with real estate agents during application processes, providing clerical support and completing assigned tasks.
Opened, read and wrote answers to routine letters and correspondence for executives.
Attended conferences in person and via e-conference format to represent organization and executives.
Detailed and arranged logistics for conferences and seminars, including lunches, meeting agendas, travel arrangements and venue reservations.
Signed for packages, recorded all deliveries and distributed to appropriate personnel.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Monitored reservations to track incoming parties and special events.
Facilitated front desk operations for company, such as taking phone calls, screening for future tenants, contacting vendors and taking maintenance reports.
Composecure - Human Resources Administrator East Millstone, NJ, 01/2019 - 01/2020
Coordinated company-wide events structured to boost employee morale, such as holiday events, top performer award ceremonies and lunches for interns and new hires.
Oversaw the benefits enrollment process by answering questions and assisting employees with login details.
Provided employee relations training to management, covering engagement, documentation and performance evaluation.
Brainstormed with other human resource personnel to determine ways to recruit top talent.
Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
Supervised exit interviews and off-boarding process for resigned and terminated employees.
Handled employee conflicts efficiently while following all company procedures.
Oversaw new employee onboarding procedures from initial training to skill development.
Completed reports and employment forms such as I-9 and W-4.
Set up delivery of office materials to arrive in time for production start dates.
Delivered production schedules to executive teams to provide established timeframes for performance meetings.
Ordered and stocked adequate materials to avoid shortages.
Set, confirmed and hosted new hire and internship interviews.
Education Affiliates - Front Desk Receptionist Salt Lake City, UT, 11/2017 - 01/2019
Handled payment processing duties and provided customers with receipts and proper bills and change.
Assisted Office Staff with various tasks, including researching and scheduling for special projects.
Welcomed clients to front desk while conducting check-in process.
Facilitated front desk operations for busy high-volume company.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on client profiles and modifications to supervisor.
Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
Received all incoming calls and coordinated with office staff to fulfill requests and resolve issues.
Offered exceptional services and support to team members and clients, maximizing productivity and customer satisfaction.
Scheduled meetings for internal personnel, partners and clients using IBM Verse.
Verizon Wireless - Sales Representative Team Leader City, STATE, 09/2015 - 11/2017
Monitored customer order process and addressed customer issues.
Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
Achieved or surpassed sales quotas by as much as 50%.
Prepared and processed contracts and order forms for new and existing customers.
Exceeded monthly sales goals by 25% through successful sales of promotions.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Improved overall customer purchasing experiences to promote steady revenue.
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Activities and Honors
Top Customer Service Rep for 3 consecutive months.
Certification of Completion of College Level 103 Graphic Design
Active Member of San Diego community volunteering and offering guidance counseling to youth in High Schools / Middle Schools.
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