Motivated and enthusiastic team player with a customer service and hospitality oriented background seeking entry into medical field for new, long-term career.
Microsoft Office Suite including Word, Excel, PowerPoint, Publisher, and Outlook;
Basic knowledge in Adobe Illustrator and some experience creating web pages.
Proficient in formatting spreadsheets, letters, memos, and certificates.
Completed the following Professional Development Certificate courses: Microsoft Excel Basics (CareerTrack); Intermediate Microsoft Excel (MPI); Managing Multiple Priorities, Projects, and Priorities (Career Track); Team-Building, Mentoring, and Coaching Skills for Managers & Supervisors (Career Track)
Executive Assistant and Manager January 2003 to August 2010North Carolina Restaurant and Lodging Association NCRLA － Raleigh, NC
Held positions of increased responsibility for this leading not for profit state hospitality trade association Meetings & Events Serve in supportive administrative role to CEO, including schedule and calendar management, and arranging complex travel and accommodation reservations Compose internal and external communications as needed, respond on behalf of CEO accordingly when appropriate Produce and analyze reports for use in membership trend tracking and budget development and maintenance Manage all logistics of office, including maintenance of office equipment, ordering office supplies, purchasing new computer equipment and furniture, completing weekly bank deposits and serving as liaison to IT team and property management company Liaison to Board of Directors and various volunteer member committees Organize and manage logistics of association's annual meetings and events including three large industry dinners, six receptions, three golf tournaments, eighteen committee meetings, twelve luncheons, four educational seminars and three board of directors meetings.
Submit RFP to eligible properties and negotiate contract terms with properties and necessary event vendors Assist with event sponsor relationship building and recruitment campaigns and the fulfillment of sponsor benefits, including signage and logo usage in print and digital media Develop and work within approved budget for each event, perform timely reconciliation of event budgets, including collection of outstanding revenue and payment of invoices.
Office Manager and Event Planner
Event planning responsibilities as described above Manages daily administrative operations of a department including establishing work priorities; assists in resolving problems related to the day-to-day operations of the office including maintaining office equipment, ordering supplies, liaison to property management company and completing weekly bank deposits Works with CEO to plan, develop, and coordinate the execution of office policy, procedures, and operations; monitors compliance with policies and procedures Membership database management, managing monthly membership billing, and generating various membership reports Manage all logistics of office, including office equipment, supplies, property management company and completing weekly bank deposits.
Night Auditor January 2001 to January 2003Holiday Inn Hotel & Suites － Cary, NC
Responsibilities included greeting guests, answering multi-line telephone and ensuring guest satisfaction.
Responsible for daily guest account reconciliations.
Sales Director and Office Manager January 1998 to January 2001Charlie Goodnight's Restaurants & Comedy Club － Raleigh, NC
Responsible for booking large corporate events, soliciting business to increase revenue, and communicating event requirements to restaurant and club management and staff Maintaining website information for customer inquiries and updating radio and print media on club events Implemented event package deals and pricing, quarterly customer mailing list, and office distribution system Responsible for ordering office supplies, maintaining office computers, fax, and copier equipment, mail pick-up and distribution, maintaining phone system operation Liaison for comedian agents prior to comedian arrival, booking all overnight accommodation and travel requirements Daily management of guest reservations, assisting with general operation inquiries, ticket purchases, settling vendor accounts, balancing restaurants' nightly revenue reports, bank deposits, hiring, scheduling and payroll for reservation staff.
Education and Training
High School Diploma : 1992Walter Hines Page High School － Greensboro, NC
General Studies, 1993University of North Carolina － GreensboroGeneral Studies
Nurse Aide I - 2013Wake Technical Community College
NC Nurse Aide I - February, 2013
Basic Life Saving - 2012