Executive Assistant resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Profile
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Strong verbal and personal communication skills
  • Self-motivated, high initiative and high level of energy.
  • Ability to Self-Manage and Self-Motivated.
  • Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
  • Extensive knowledge of QuickBooks.
  • Strong negotiation skills.
  • Extensive training in customer service, conflict resolution and managing a team environment.
Relevant Experience
12/2014 to Present Executive Assistant Aspen Insurance Holdings Limited | Stamford, CT,
  • Provide administrative and business support to Director and support other members of the executive management team.
  • Create and maintain all client folders with upmost confidentiality, to include all contact between client and caseworker or client and facility.
  • Answer a high volume of incoming calls and in person inquiries from clients and colleagues.
  • Act as liaison and maintained open lines of communication among caseworkers, program director, clinical director and counselors on staff.
  • Maintain meticulous records of all client visits and coordinate with clients the scheduling of their group and individual sessions as necessary according to the treatment plan.
  • Prepare and edit correspondence, communications, presentations and other documents.
07/2012 to Current Owner Banfield Pet Hospital | Medford, OR,
  • Devised a specific marketing plan to focus on the target market, and have successfully grown the business for three consecutive years.
  • Negotiate venue contracts for national events to include all meeting spaces, ballrooms and guest room block accommodations.
  • Developed a business plan to grow a small business in five years.
  • Have shown significant growth for the first three operational years based on profits and losses.
  • Introduced an extensive marketing plan including social media marketing, online advertising via the website ( as well as public appearances.
05/2013 to 02/2015 Assistant Manager Bartell Drugs | Stanwood, WA,
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
  • Accept and dispatch surveillance activities with constant contact with field investigators to keep the client up to date in real time.
10/2011 to 04/2013 Office Manager Servco | Kahului, HI,
  • Oversee activities directly related to making products or providing services.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Manage the movement of goods into and out of production facilities.
  • Prepare invoices, shipping documents, and contracts.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Receive and respond to customer complaints.
  • Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
04/2008 to 08/2009 National Help Desk Associate Blain Supply, Inc. | Clinton, IA,
  • Review project plans to plan and coordinate project activity.
  • Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
  • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
  • Provide users with technical support for computer problems.
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Oversee all communications within specifically assigned territories.
08/2006 to 04/2008 Assistant Store Manager Cottonwood Financial | City, STATE,
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Interview loan applicants in order to obtain personal and financial data, and to assist in completing applications.
  • Record applications for loan and credit, loan information, and disbursements of funds, using computers.
  • Present loan and repayment schedules to customers.
  • Accept payment on accounts.
  • Review customer accounts in order to determine whether payments are made on time and that other loan terms are being followed.
  • Establish credit limits and grant extensions of credit on overdue accounts.
Expected in May 2015 MBA | Texas Woman's University, Denton, TX GPA:
Expected in May 2013 BS | Texas Woman's University, Denton, TX GPA:
Additional Information
  • Awards and Honors *Placed first in the stimulated business strategy game and was invited to participate nationally.
administrative, advertising, billing, business plan, com, communication skills, conflict resolution, contracts, cost reduction, credit, client, clients, customer service, database, edit, executive management, financial, financial statements, focus, forms, funds, inventory, Prepare invoices, letters, Director, managing, marketing plan, marketing, market, Excel, money, Microsoft Office programs, PowerPoint, Word, negotiation, personnel, policies, presentations, project plans, QuickBooks, real time, maintain files, research, sales, scheduling, Self-Motivated, shipping, spreadsheet, technical support, telephones, treatment plan, website, word processing

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Resume Overview

School Attended

  • Texas Woman's University
  • Texas Woman's University

Job Titles Held:

  • Executive Assistant
  • Owner
  • Assistant Manager
  • Office Manager
  • National Help Desk Associate
  • Assistant Store Manager


  • MBA
  • BS

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