Versatile offering 20 plus years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for staff. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Cl. Motivated to learn, grow .
After having my second child, I decided to stay at home with my children. I left my supervisor position I had held for 13 years. When all three of my children were of age, I returned to the woking world. I started at Supermoms in 2010, became a barista and a manager. I held that position for 10 years.
Now I am currently an executive assistant.
- 50 WPM typing speed
- Advanced MS Office Suite
- Business writing
- Social Media Knowledge
- Multi-Line Phone Proficiency
- Advanced Clerical Knowledge
- Strong Interpersonal Skills
- Employee training and development
- Project Management
- Schedule & calendar planning
- Administrative support
- Project planning
- Conflict management
- Office administration
- Staff Management
- Scheduling
- Mail handling
- Office management
- Budgeting
- Report writing
Seattle, WA, 05/2020 - Current
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Screened calls and emails and initiated actions to respond or direct messages for 2 managers.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Oakland, CA, 06/2010 - 02/2020
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Improved customer service initiatives by streamlining sales and order management processes.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Followed through with client requests to resolve problems.
City, STATE, 01/1988 - 01/2000
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Worked with management team to implement proper division of responsibilities.
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
- Performed YEARLY evaluations and reviews foR 120 employees.
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Resume Overview
School Attended
- Hughson High School
- Modesto High School
Job Titles Held:
- Executive Assistant
- Customer Service Representative/Manager
- Supervisor
Degrees
- GED
- No Degree
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