Versatile offering 20 plus years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for staff. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Cl. Motivated to learn, grow .
After having my second child, I decided to stay at home with my children. I left my supervisor position I had held for 13 years. When all three of my children were of age, I returned to the woking world. I started at Supermoms in 2010, became a barista and a manager. I held that position for 10 years.
Now I am currently an executive assistant.
Skills
50 WPM typing speed
Advanced MS Office Suite
Business writing
Social Media Knowledge
Multi-Line Phone Proficiency
Advanced Clerical Knowledge
Strong Interpersonal Skills
Employee training and development
Project Management
Schedule & calendar planning
Administrative support
Project planning
Conflict management
Office administration
Staff Management
Scheduling
Mail handling
Office management
Budgeting
Report writing
Work History
05/2020 to Current
Executive AssistantBeacon Roofing Supply, Inc. – Seattle, WA,
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Screened calls and emails and initiated actions to respond or direct messages for 2 managers.
Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
06/2010 to 02/2020
Customer Service Representative/ManagerOakland Ice Center – Oakland, CA,
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Devised and published metrics to measure organization's success in delivering world class customer service.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Completed special projects by using effective decision making, critical thinking and time management skills.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Improved customer service initiatives by streamlining sales and order management processes.
Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Followed through with client requests to resolve problems.
01/1988 to 01/2000
SupervisorGould Medical Group – City, STATE,
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Worked with management team to implement proper division of responsibilities.
Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
Performed YEARLY evaluations and reviews foR 120 employees.
Education
Expected in 06/1985 to to
GED: Hughson High School - Hughson, CA GPA:
Expected in to to
No Degree: General Education Modesto High School - Modesto, CA GPA:
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