LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Versatile offering 20 plus years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for staff. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Cl. Motivated to learn, grow .

After having my second child, I decided to stay at home with my children. I left my supervisor position I had held for 13 years. When all three of my children were of age, I returned to the woking world. I started at Supermoms in 2010, became a barista and a manager. I held that position for 10 years.

Now I am currently an executive assistant.

Skills
  • 50 WPM typing speed
  • Advanced MS Office Suite
  • Business writing
  • Social Media Knowledge
  • Multi-Line Phone Proficiency
  • Advanced Clerical Knowledge
  • Strong Interpersonal Skills
  • Employee training and development
  • Project Management
  • Schedule & calendar planning
  • Administrative support
  • Project planning
  • Conflict management
  • Office administration
  • Staff Management
  • Scheduling
  • Mail handling
  • Office management
  • Budgeting
  • Report writing
Education
Hughson High School Hughson, CA Expected in 06/1985 GED : - GPA :
Modesto High School Modesto, CA Expected in No Degree : General Education - GPA :
Work History
Beacon Roofing Supply, Inc. - Executive Assistant
Seattle, WA, 05/2020 - Current
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Screened calls and emails and initiated actions to respond or direct messages for 2 managers.
  • Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
Oakland Ice Center - Customer Service Representative/Manager
Oakland, CA, 06/2010 - 02/2020
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Followed through with client requests to resolve problems.
Gould Medical Group - Supervisor
City, STATE, 01/1988 - 01/2000
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Worked with management team to implement proper division of responsibilities.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Performed YEARLY evaluations and reviews foR 120 employees.

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Resume Overview

School Attended

  • Hughson High School
  • Modesto High School

Job Titles Held:

  • Executive Assistant
  • Customer Service Representative/Manager
  • Supervisor

Degrees

  • GED
  • No Degree

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