Industrious and forward-thinking Senior Executive Assistant with over 29 years of experience in high paced demanding environments. Handles strategic planning, operational and administrative requirements. Results-driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximizing executive productivity by providing exceptional service and coordinating team activities. Talented HR Manager with executive-level administrative management, financial, business and operational leadership expertise. Multidisciplinary professional exhibiting essential techniques in policy, procedure and process improvement initiatives. Focus on minimizing labor, increasing productivity and maintaining quality in all aspects of administrative support.
Skills
Executive presentation & procedure developments
Articulate and well-spoken
Understands grammar
Business correspondence
Meticulous attention to detail
Self-starter
US Citizen
Excel spreadsheets
Proper phone etiquette
Strong problem solver
Develops training materials for all employee
Social media knowledge
Meeting planning
Ensures all client files are within the compliance of the rules & regulations of the WOIC
Professional and mature
Administrative support specialist
Accounting
Invoice processing
Appointment setting
Flexible
Database management
Customer service-oriented
Work History
Executive Assistant, 12/2014 to Current Beaver Run Resort & Conference Center – Denver, CO,
Manager/HR Administrative
Licensed Disability & Life Insurance Agent
Supports marketing and advertising efforts by designing and creating marketing materials such as email blasts, proposal booklets and brochures as well as mass marketing letters.
Coordinates the scheduling of client appointments, multi-line phone system, accounts payable & receivable, commissions, assist with quarterly taxes, help with payroll, filing, faxing, emails, computers, copier, work with clients on a daily basis maintaining policies and accuracy of file information.
Enrolling clients into a medical plan through the Washington Health Plan Finder, assist with group medical insurance applications as well as Medicare Supplement applications.
Assists with E-Applications for life, money markets and annuities. Works with the client and agent with the application process as well as maintenance of their policies once in force.
Helps in training new employees.
Obtains signatures for important financial and legal documents.
Attends conferences in person and via e-conference format to represent organization and executives.
Revises and maintains master calendar for client appointments.
Works closely with auditors during review process, providing clerical support and completing assigned tasks.
Craft proposals and memos using desktop publishing and word processing software.
Enters customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
Arranges appropriate travel, visas, agendas, necessary contacts and other information for executive travel to conferences and continued training classes.
Records and maintains updated data on all product services.
Coordinates customer-facing webinars, including developing relationships with clients, tracking customer attendance and post-webinar follow-up.
Participates in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Restocks office and break room supplies to maximize team productivity.
Tackle and address top-level, high-priority issues while maintaining professional administrative discretion.
Verifies operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Originates invoices, reports and proposals using QuickBooks.
Opens, reads and composes answers to routine letters and correspondence for executives.
Hair Stylist, 12/1999 to Current Wts International, Inc. – Grandville, MI,
Duties include: answering phones, interacting with clients, taking messages for others, general bookkeeping for myself as well as the salon, ordering retail and keeping inventory of all supplies, products and retail.
Preparing information for taxes, computers, multi-phones, scheduling clients and stylists, working with the sales reps, advertising, designing business fliers, cards, brochures and promotions.
Overseeing other stylists and working with them to problem solve any issues between themselves.
Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care increasing salon revenue.
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Styled and designed traditional and contemporary hairstyles for men and women daily.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Designed and recommended home hair care regimens and treatments to meet individual customer needs.
Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.
Introduced state-of-the-art techniques to color and treat hair.
Mentored new staff to enhance salon development and increase productivity.
Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Spearheaded transition to computerized scheduling, bookkeeping and inventory management procedures.
Pre-booked future appointments to increase repeat business.
Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
Sanitized workstations and salon equipment to reduce risk of infection.
Monitored, tracked and recorded client satisfaction to maintain positive ratings.
Pursued continuing education and training to stay up to date with new trends and techniques.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Executive Assitant/Accounting Bookkeeper, 12/1997 to Current State Of Michigan – Harrison, NY,
Duties include: answering phones, invoicing, accounts payable & receivable, taxes, payroll, filing, faxing, emails, computers, copying, advertising, designing layouts for brochures, dealing with the state departments across the country for rules & regulations on all product codes & sales, works with customers on a daily basis.
Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
Obtained signatures for important financial and legal documents.
Restocked office and break room supplies to maximize team productivity.
Originated invoices, reports and proposals using QuickBooks.
Recorded and maintained updated data on all products and services.
Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
Supported marketing and advertising efforts by creating marketing materials such as email blasts and brochures.
Opened, read and wrote answers to routine letters and correspondence for executives.
Crafted proposals and memos using desktop publishing and word processing software.
Executive Secretary, 07/1990 to 12/1994 Alsted Real Estate – City, STATE,
Duties included: answering phones, scheduling realtors floor schedules, accounts payable & receivable, copying, faxing, multi-phone lines, typing, completing listings, sales reports, addendums, agendas and purchase and sales agreements, designing advertising, updating all listings in the MLS system for homes for sale, pending and sold, payroll, bonuses and general bookkeeping associated with main account plus trust accounts.
Streamlined back office services for clients to promote proper functionality and positive user experience.
Restocked office and break room supplies to maximize team productivity.
Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
Managed director's calendar and prepared meeting agenda and materials.
Managed master monthly calendar for 12 personnel.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Education
High School Diploma: , Expected in Moses Lake High School - Moses Lake, WA GPA:
Licensed Cosmetologist & Nail Technician: , Expected in CharGlo School Of Beauty - Moses Lake, WA, GPA:
Licensed Life & Disability Insurance Agent: , Expected in WebCE - Spokane WA, GPA:
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