(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Strong problem solver
  • Database management
  • Meticulous attention to detail
  • Customer service-oriented
Education and Training
Mount St. Mary's University Emmitsburg, Expected in : Liberal Arts And General Studies - GPA :
Penn State Mont Alto Mont Alto, Expected in : Liberal Arts And General Studies - GPA :
Abila - Executive Assistant
Lenoir City, TN, 06/2016 - Current
  • Provides high-level administrative and clerical support to the graduate dean;
  • Composes and prepares confidential correspondence, reports, and other complex documents;
  • Proofreads and suggests edits for publications and correspondences of graduate school team;
  • Communicates with a variety of constituents including current and prospective students, staff, senior administration, and C-level partners;
  • Maintains the Dean’s electronic calendar, scheduling on and off-campus meetings and assembles necessary briefing materials in advance;
  • Conducts research, compiles data, and collects and analyzes information relating to enrollment, retention, and/or finances for the Dean;
  • Maintains Graduate School’s office budget and purchasing records, in addition to assisting in budgetary management of the doctoral program, online program, and summer programs budgets;
  • Prepares reimbursement requests related to conference and research funds, travel expenses, and office supplies;
  • Coordinates graduate and teaching assistantship processes;
  • Maintains databases for outreach and publication purposes;
  • Moderates the grad student list serv and GradDean inboxes;
  • Monitors, maintains and orders appropriate inventory of recruitment material and office supplies;
  • Submits duplicating orders through the MyOrderDesk database for the graduate school;
  • Assists in the maintenance of the graduate school web page;
  • Utilizes software programs and apps to create/edit marketing and outreach publications often in direct collaboration with the Office of Marketing and Communication;
  • Manages a comprehensive annual calendar of virtual and in-person events annually (currently ~75 events per year);
  • Initiates, coordinates, and manages event planning including invitations/confirmations, coordination of facilities, registrations, A/V, catering, set-up, prizes, and post-event assessment for both large and small events with on and off-campus constituents;
  • Organizes all aspects of and assists in the hiring of graduate school team members;
  • Accesses Recruitment Gateway documents and coordinates interviews for new program faculty;
  • Interviews, hires, trains and supervises undergraduate work-study students;
  • Supervises student leaders and their oversight of operations for all graduate student organizations;
Indiana Wesleyan University - Director of Financial Aid
Marion, IN, 07/2010 - 06/2016
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information to graduate students;
  • Processed financial aid documents and completed basic verification of information;
  • Provided one-on-one counseling to students regarding financial aid program options and requirements;
  • Recorded loan and scholarship disbursements to student account database;
  • Demonstrated understanding of and adherence to federal and state regulations for financial aid;
  • Audited student files to confirm accuracy and completion according to defined guidelines;
  • Gave workshop and other group presentations to inform students of options and educate on financial aid process;
  • Collaborated with admission team to recruit and retain graduate students;
  • Communicated with a diverse population of constituents including prospective students to C-level partners;

United Lutheran Seminary - Mail and Print Room Manager
City, STATE, 06/2006 - 07/2010
  • Received and distributed daily mail for ~150 residential students and 75 faculty and staff;
  • Posted/processed outgoing and return mail and packages for students, faculty and staff;
  • Administered all aspects of bulk mailings including sorting, posting, and CASS certification;
  • Coordinated bulk mailing distribution with the local U.S. Post Office personnel;
  • Maintained college postage accounts and permits;
  • Monitored inventory and ordered supplies for college printing and mailing needs;
  • Obtained and negotiated quotes from vendors for equipment and supply needs;
  • Scheduled maintenance for office equipment to ensure efficiency;
  • Programmed and operated necessary equipment for large print jobs;
  • Utilized appropriate software to edit, format, resize print pieces;
  • Managed departmental budget;
  • Hired, trained and supervised graduate assistants and part-time employees;
Q's Cup Coffee Shop - Sole Proprietor
City, STATE, 02/2004 - 06/2006
  • Purchased necessary equipment, obtained permits, acquired mandatory training, set-up and advertised new business;
  • Interviewed, hired and trained shop employees;
  • Managed employee schedules and payroll distribution;
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits;
  • Rang up orders on cash register to process cash, credit card and personal check payments;
  • Ordered
  • Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
  • Directed all day-to-day operations of [Type] facility to provide safe and enjoyable guest experience.

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Resume Overview

School Attended

  • Mount St. Mary's University
  • Penn State Mont Alto

Job Titles Held:

  • Executive Assistant
  • Director of Financial Aid
  • Mail and Print Room Manager
  • Sole Proprietor


  • Some College (No Degree)

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