Enterprising Senior Executive Administrator with 7 years of experience. Expert in strategic planning and organization and providing comprehensive support to company leaders. Goal-oriented with ability to meet long-term goals through daily organization. Dedicated to excellent customer service, client satisfaction and team communication.
Skills
· Utilizing strong written and communication skills via email and other means of communication with CEO, and Executives of company.
· Self sufficient, quality assurance with strong attention to detail.
·High level proficiency in Multi Software platform programs.
Supported senior leadership by developing status reports on activities related to sales, scheduling, and losses.
Worked closely with CAO to maintain optimum levels of communication to effectively and efficiently complete projects.
Carried out day-day-day duties accurately and efficiently.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Recommended workflow and budget improvements, resulting in 5% savings on companies overhead.
Worked directly with CEO in compiling company board books for quarterly board member meetings.
Organized company board member meetings both onsite and remote.
Accurately took meeting minutes for senior level meetings as well as board Member meetings.
09/2016 to 05/2019
Executive AssistantAccess – Hamtramck, MI,
Worked directly with CEO and CFO on daily tasks and projects.
Acted as direct contact with vendors, contractors and professional services personnel to receive orders, direct product shipments and communicate inventory instructions.
Assisted in the development of new products via research, as well as trend forecasting for new and innovative food and health products in the Organic, Non GMO and Vegan food group demographic.
Organizing new samples from overseas vendors and working with product development department, Sales, and Designers to make sure sample specifications are correct and samples will arrive in a timely manner.
Project managed the launch of Amazon vendor central online store and Walmart.com.
Researched, proposed and implemented vendor services to decrease costs to organization.
Preparing company meeting agendas and item spec sheets for Costco, Trader Joe's, Sprouts, Aldi and Whole Foods.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives.
Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in reception area.
Managed website and all social media accounts including Facebook, Twitter and Instagram.
03/2015 to 09/2016
Executive AssistantAccess – Washington, DC,
Worked and reported closely with Vice president and VP of operations on special projects assigned daily. Creating company profiles for wholesale accounts, distributors, Vendors, and online customers.
Created company acquisition email blast reports and PowerPoint presentations for all regional sales managers, and company executives.
Printed daily sales orders for shipping department and coordinated with shipping carriers for daily freight and export pickups.
Oversaw all International client purchases and vendor order details, including international exporting, assembling proper documentation, and coordinating shipments with appropriate third party carriers.
Managed hundreds of accounts receivable (invoicing, researching charge backs, discrepancies and reconciliations) files while working directly with the Financial Management Office.
Managed and prepared product samples to be distributed to Company Clients.
Assisted Clients with selecting purchase items by providing basic and detailed product knowledge on all medical products available.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment, as well as management systems and databases.
Routinely check call queue to monitor number of calls on hold, answer all incoming calls and live chats appropriately, properly delegate calls via transfer to associated departments, follow up with customers, vendors and apply proper message receiving for company employees.
Utilized multiple software programs for daily order inputting and auditing (3 key computer monitors, keyboard and operation of multiple lined phone).
Creating company profiles for wholesale accounts, Vendors, online customers and management team.
Assisted marketing department with verifying and applying updates to site, coordinating weekly promotions, adjustments to online products and promotional codes.
Coordinated with shipping department for online customer purchases and vendor orders.
Met or exceeded service and quality standards every review period.
09/2012 to 04/2014
Executive Assistant, Office ManagerClean Capital – New York City, NY,
Demonstrated ability to work directly and converse clearly with CEO and VP of operations, Investors and affiliates of the company.
Supported CEO through personal document management, calendar organization and preparation for meetings.
Assisting company investors as well as managing investor relation inquiries and portfolios (Preparation of investor binders, filing, and processing of stock certificates).
Worked on special projects including, managing and operating of Healthy Coffee Café.
Franchising tasks included, hiring and building of team members appropriately training members in company's products, menu, food and safety handling and POS LAVU order input program.
Handling and preparing leasing contracts for CEO and Franchise development manager.
Appointed and researched key contractors for store renovation and equipment maintenance.
Supported accounting department with payroll, aged receivables and monthly expenses.
Obtained company Cell phone, Car, and Office key.
Was able to resolve matters unsupervised and become resourceful with provided materials..
Oversaw daily office operations for staff of 22 employees.
Oversaw the day-to-day processing of payroll of employees, including review of timesheets and computing pay.
Education
Expected in 2016
Associate Of Business Administration: Business Administration Santa Ana College - Santa Ana, CA GPA:
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