Executive Administrator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives.
  • Excellent communication skills
  • Strong interpersonal skills
  • Excellent planner and coordinator
  • Dedicated team player
  • Proofreading
  • Multi-line phone proficiency
  • Schedule management
  • Critical thinker
  • Employee training and development
  • Report writing
Work History
06/2014 to 09/2014
Executive Administrator Freshdirect Woodbridge, NJ, USA
  • Maintained and organized reception area, order office supplies and equipment.
  • Organization and maintenance of general calendar (including director/manager calendar).
  • Collected and distributed all mail and correspondence, including answering mail via writing, emailing and complete call backs.
  • Coordinated travel arrangements for Executive Staff.
  • Maintained and updated records.
  • Scheduled and proofread all Board Meeting minutes.
  • Prepared information packets and coordinate receptions.
  • Maintained and up-date all standard forms and literature.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
  • Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
  • Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
05/2013 to Current
Children and Youth Ministry Volunteer Kompendium Columbia, TN,
  • Youth and young adult teacher (ages 10-17).
  • Administrative support for Congregation Care and Website Management.
07/2010 to 11/2013
Office Manager MaxXout City, STATE,
  • Managed the CEO’s complex and frequently changing travel arrangements and coordinated the pre-planning of trips.
  • Designed electronic file systems and maintained electronic and paper files.
  • Organized and scanned files, developed spreadsheets, faxed reports and recorded using Macro function.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Handled accounts receivable to bring customers current on their memberships and all vendor research.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
05/2011 to 06/2014
Agency Support/Customer Service Team Leader Allstate Insurance Company City, STATE,
  • Processed new business and renewals, including rewrites and reissues) for Commercial and Personal Lines insurance using Insurance software systems and process First Notice of Loss in claims system.
  • Trained and educated team of 5-7 people on logistics for exemplary customer satisfaction experience, including resolve of escalated calls.
  • Built rapport with agents to increase production in Quality Assurance and monitor policy investigations.
  • Reviewed and made policy changes for adding, removing vehicles assess Motor Vehicle Records and write policies for new and existing customers through inbound and outbound calls.
01/2008 to 03/2010
Provider Relations/Claims Specialist Fidelis Care City, STATE,
  • Investigated medical claims prior authorization and Release of Information requests set up for review by answering multi-line phone.
  • Verified and processed facility and providers credentialing for lines of business (CHP, Medicare and Medicaid) and confirm member eligibility.
  • Processed data entry for claim resolutions and payment disbursement, assign follow-up tasks for check reissue.
  • Answered inquiries in accordance with HIPAA regulations and processed eligibility verifications.
07/2007 to 02/2011
Employee Relations/Benefits Administrator Superior Staffing City, STATE,
  • Utilized PeopleSoft and HRIS software for employee benefits selections enrollment changes.
  • Maintained an up-to-date department organizational chart and conduct pre-application walk through.
  • Conducted and administered new hire orientations for seasonal employees and files, assist in Job Fairs.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists for recruiting production (Office/Clerical and General Labor).
  • Processed time cards for payroll and send out payment notifications.
  • Supported the human resources department in the annual employee review process to manage performance merit increases.
Expected in Current
Associate of Arts: Spanish
Central Piedmont Community College - Charlotte, NC
Expected in
At-Risk Youth Certification:
Central Piedmont Community College - Charlotte, NC
Administrative support, Benefits, Call Center, Clerical, Strong interpersonal skills, computer hardware and software, customer satisfaction, Data Entry, faxes, new hire forms (I-9 and W-4), HRIS, Insurance, schedule meetings, Excel, Microsoft Office, Office, organization, payroll, PeopleSoft, policies, Quality Assurance, rapport, reception, recruiting, research, spreadsheets, teacher, phone etiquette, travel arrangements and Website Management

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Resume Overview

School Attended
  • Central Piedmont Community College
  • Central Piedmont Community College
Job Titles Held:
  • Executive Administrator
  • Children and Youth Ministry Volunteer
  • Office Manager
  • Agency Support/Customer Service Team Leader
  • Provider Relations/Claims Specialist
  • Employee Relations/Benefits Administrator
  • Associate of Arts
  • At-Risk Youth Certification

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