Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Highly dependable and ambitious Executive Assistant looking for a position utilizing strong administrative and clerical skills in order to provide effective support to the executives.

HIPAA certified, HEDIS trained, Microsoft Word, Excel, Power Point, Office, Outlook, Lotus Notes, SRSA, Pages, Google Drive, Google Docs, Windows XL, Windows Vista, Adobe, Excellent Communication, Interpersonal and Organizational Skills. !
01/2013 to Current EXECUTIVE ADMINISTRATIVE ASSISTANT & OFFICE MANAGER Erik's Bike Shop | Maple Grove, MN, Maintaining all office services by organizing office operations and procedures; preparing payroll; controlling cor- respondence; reviewing and approving supply requisitions. Providing office efficiency by planning and imple- menting office systems, layouts and equipment procurement. Completing operational requirements by sched- uling and assigning employees, following up on work results. Performing new office staff orientations and em- ployee training. Ensuring operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories and evaluating new equipment techniques. Maintaining supply inventory by checking stock to determine inventory level; anticipating needed supplies' placing and expediting orders for supplies and verifying receipt of supplies both stationary and kitchen. Answering and directing all in- coming phone calls and taking messages for the executive staff. Distributing all incoming and outgoing mail. Worked as a corporate event planner. Worked directly under the Founder & CEO of the company which included various duties not limited to acting as a chauffeur, scheduling appointments and travel itineraries, being his con- fidant responsible for major decisions for the growth and profitability of the company which extended to all fel- low executives. Provided clerical support, data entry, faxing and filing and working extensively on various com- puter programs.
01/2012 to 01/2013 EXECUTIVE ADMINISTRATIVE ASSISTANT Kvc Health Systems | Grand Island, NE, Provided efficient and effective administrative support on multiple assignments for the Owner and other man- agement of the company, and the team's day to day operations. Plan, coordinate and book international travel/ hotel arrangements. Provided support for basic accounting tasks for both accounts payable and accounts receiv- able as required by the department; some of these tasks included the receiving of expense report bills, entering ]certain invoices in the company accounting system, managing and balancing petty cash, follow-up with clients for invoices in peak periods, assist customer service in order processing/verification in peak periods. Or- dering courier services as per company policies and procedures. On an as needed basis supporting in the coordi- nation of client/supplier meetings as required by the meeting organizer preparing coffee, ordering of refresh- ments, etc. And once the meeting is finished ensures showrooms are left in a neat and tidy state. Keeping kitchen stocked for employees.
01/2008 to 01/2012 REVIEW COORDINATOR Kvc Health Systems | Harrodsburg, KY, Expanded sales team from 50 to 100 representatives managed a team of 40 nurses sending them to various doc- tors' offices and hospitals to perform onsite medical reviews. Processing digital scans of electronic documents through the SRSA system. Assist in HEDIS record review process in such a way as to maintain the highest level of quality and timeliness for MedAssurant's overall HEDIS chart abstraction service delivery, Worked with the in- surance companies to insure that all medical parties were being reimbursed correctly. Making outgoing calls to medical facilities to ask for medical record request to be sent out and then sent back to MedAssurant, Processing of medical records and scanning in digital copies of received hard copies of documents and distributing hard- copy HEDIS documents. Conducting communications with the provider office s to schedule office visits, assign- ing onsite visits to the field reviewers and distributing the Pre-Visit letters. Providing daily or weekly updates regarding project progress and logging communications with sites, field reviewers and the clients within a con- tact log.
01/2008 to 01/2009 ADMINISTRATIVE ASSISTANT Kvc Health Systems | Independence, KS, Handled all incoming calls. Checking in members and verifying membership. Registering guests and collecting guest fees. Register prospects and channel them to the membership department. Sell and keep supplies stocked of all snack and drink items. Handle membership payments, cancellations and freezes. Keeping desk and lobby clean at all times.
01/2006 to 01/2008 ADMINISTRATIVE ASSISTANT Kvc Health Systems | Martinsburg, WV, Coordinate and handle the day-to-day needs of the state certified assessors, arrange and coordinate the assessor's schedules, and provide customer service to internal and external constituents. Answering incoming calls and acting as the liaison between external customers and the internal staff by tracking, recording, scheduling and coordinating appointments for the ExceleRate Assessors. Maintaining the training and assessment calendar. Processes QRIS applications, entering and retrieving information into various databases, making initial phone calls to homes and centers, responding to additional requests, communicating information to assessors and state partners. Coordinating travel arrangements, arranging hotel accommodations, preparing travel expense reports.
01/2005 to 01/2006 EXECUTIVE ADMINISTRATIVE ASSISTANT TO COORDINATOR PRINCE GEORGE'S COUNTY PUBLIC | City, STATE, ADELPHI, MD - 2005- 2006 Answering and scanning phone calls for the coordinator, Explaining and interpreting administrative decisions and policies to others. Acting as intermediary for superior in contacts with school and central office personnel, parents the public, private and other government agencies. Sending, Receiving and distributing the mail in office, Filing teacher and Para Applications for our ESY (extended School Year) programs, organized all the student packets from ESY for the coordinator's to pick up. Put together student packets from ESY to send back to their original schools. Provided clerical support, data entry, faxing and filing and working extensively on various com- puter programs, created student files from the court documents received.
01/2004 to 01/2005 ADMINISTRATIVE ASSISTANT SONUS HEARING AIDS CENTER | City, STATE, Responsible for being the liaison between patients and the hearing aid center. Duties included answering phones, scheduling appointments, verification of benefits, database management, inventory, patient communications and ensuring patient satisfaction.
01/2003 to 01/2004 ADMINISTRATIVE ASSISTANT RYLAND HOMES | City, STATE, Screen phone calls, handle or direct callers to the correct contact & take detailed messages. Perform detailed review of complicated invoices and approve for payment. Photocopy, fax documents, filing, coordinate travel requirements utilizing the most efficient and economical mode of travel. Providing reception relief when necessary. Composing correspondence, memos, minutes, etc.
Expected in 2017 | Fashion Merchandising & Buying FIDM University, , GPA:
FIDM University Fashion Merchandising & Buying Graduating 2017
Expected in High School Diploma | Gwynn Park High School, , GPA:
Gwynn Park High School High School Diploma June 2005
Administrative Assistant, Answering, Scheduling, Clients, Scanning, Executive Administrative, Executive Administrative Assistant, Filing, Training, Hedis, Logging, Medical Facilities, Medical Records, Progress, Sales, Sales Team, Clerical, Clerical Support, Data Entry, Faxing, Inventory, Kitchen, Operations, Arrangements, Customer Service, Receptionist, Retail Sales, Incoming Calls, Liaison, Em, Expectation-maximization, Fel, Industrial Machinery, Maintenance, Office Manager, Payroll, Preventive Maintenance, Procurement, Invoices, Answering Incoming, Databases, Travel Arrangements, Travel Expense, Accounting, Accounts Payable, Administrative Support, Basis, Cash, Expense Report, Order Processing, Ordering, Payments, Sell And, Central Office, Answering Phones, Benefits, Database, Database Management, Satisfaction, Correspondence, Excel, Hipaa, Lotus Notes, Microsoft Word, Organizational Skills, Outlook, Word, Buying, Buying/procurement, Fashion Merchandising, Merchandising

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