executive administrative assistant it security resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Driven and resourceful administrative professional and military veteran with 7+ years of proven experience in the United States Air Force, and civilian sector seeking the Education and Training Coordinator position at Texas Children's Hospital (160252). Possess a comprehensive background in administration support, program management, and employee education and training. Acknowledged and rewarded for consistently delivering high standards in both quality and professionalism, cultivating solid relationships with teammates, management, and key decision-making skills. Fast-learner with interest in education and training at an elevated level to better support Texas Children's Hospital.

    • Training and Development
    • Customer Service
    • Collaboration
    • Organization/Communication
    • Team Support
    • Time Management
    • Critical Thinking
    • Microsoft Office 365 Suite (Excel, Word, PowerPoint, Outlook), Adobe, Zoom, Teams, and SharePoint
Work History
05/2018 to Current
Executive Administrative Assistant/IT Security Childrens Hospital Los Angeles Santa Monica, CA,
  • Serve as direct communication link between Chief Information Security Officer and internal and external agencies, which includes staff, university administrators, alumni, students, Board of Regents, government officials, and community leaders
  • Schedule and coordinate education/training for 20 employees with various national IT vendors. Secure location, disseminate information between vendors and employees, set up audio/visual equipment, and distribute documents
  • Collaborate with human resource department and educate department's employees on human resource processes such as local and out-of-state travel, reimbursements, and internal purchasing requests
  • Cultivate strong team relationships by relaying vital department information, quickly handling employees' administrative needs, and providing training on administrative procedures
  • Produce accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity. Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
02/2016 to 07/2017
Guest Service Representative Asm America Inc. Chandler, AZ,
  • Trained new employees on MassagePro program, company policies, and opening and closing financial procedures.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Mastered spa appointment calendar, organized massage therapists and scheduled over 50 treatment appointments per day using Massage Pro Software with zero discrepancies
  • Maintained files and records for over 400 guests by implementing effective filing systems that boosted efficiency and organization.
04/2000 to 04/2012
Administration Specialist United States Air Force City, STATE,
  • Oversaw personnel administrative operations for executive leadership serving 10K+ civilian and military personnel across 10 geographically separated departments with zero discrepancies
  • Analyzed project needs with team members to include; project plans, delivery schedules, established project management strategies, delegated responsibility, and recommended appropriate level of planning, scheduling, and control
  • Meticulously trained 4 subordinate employees on 100+ job task requirements; ensured each employee was prepared and registered for Air Force Career Development Course Exam.
  • Developed "how to" instruction guide and provided in depth training for employees for several programs to include; FMLA, Defense Travel System, Basic Allowance for Subsistence (BAS), personnel programs, awards and decorations, and Sexual Assault Prevention.
  • Coordinated department's monthly educational newcomer's briefings. Responsible for creating and presenting PowerPoint presentations, acquiring location, speakers, distributing relevant documents, and answering pertinent questions
Expected in 12/2020 to to
Master of Business Administration: Healthcare Administration
Texas Woman's University - Denton, TX
Expected in 12/2015 to to
Bachelor of General Studies: Behavioral Science
University Of Louisiana At Lafayette - Lafayette, LA
Expected in 2010 to to
Professional Development Certificate Course - United States Air Force,
Expected in 2008 to to
Leadership And Mgmt Development Certificate Course - United States Air Force,
  • Air Force Achievement Medal
  • Organizational Excellence Award
  • Professional Achievement Award
  • Employee of the Quarter Award
  • Propel Award

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Resume Overview

School Attended

  • Texas Woman's University
  • University Of Louisiana At Lafayette
  • Professional Development Certificate Course
  • Leadership And Mgmt Development Certificate Course

Job Titles Held:

  • Executive Administrative Assistant/IT Security
  • Guest Service Representative
  • Administration Specialist


  • Master of Business Administration
  • Bachelor of General Studies

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