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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Project Manager, Executive Assistant, and Military Veteran with 15+ years of proven experience in the United States Air Force, and civilian sector. Accomplished measurable results while leading teams of 30+ in a dynamic, fast-paced environment. Possess a comprehensive background in Administration Support and Executive Office Management derived from conducting domestic and global operations in. Managed risk upon multiple lines to protect assets, property, and equipment valued over $10M while meeting the expectations of senior leadership. Acknowledged for consistently delivering high standards in both quality and professionalism, cultivating solid relationships with teammates, management, and key decision-making skills. Recipient of multiple awards which acknowledged outstanding performance and professionalism. Career supported by operational, and subject matter expertise, and a Master of Business Administration.

Skills
  • Master Calendar Management
  • Client Relations
  • Organizational Leadership
  • Data/Trend Analysis
  • Training and Development
  • Travel Coordination (Concur Travel Management)
  • Customer Service
  • Event Planning and Coordination
  • Organization/Communication
  • Data Entry
  • Policy Implementation
  • Multi-Tasking
  • Program/Project Management
  • Conflict Management
  • Microsoft Office 365 Suite (Excel, Word, PowerPoint, Outlook), Adobe, Zoom, Teams, and SharePoint
Work History
05/2018 to Current
Executive Administrative Assistant/IT Security Marriott International Atlanta, GA,
  • Schedules and coordinates training workshops, meetings, one-on-one employee training, luncheons, and conferences. Prepares meeting materials to include; slideshows, handouts, and catering if necessary
  • Works directly for one C-level executive but provides administrative support to other C-level executives and ensure all employees understand and comply with all UH administrative policies and procedures. Provides training when necessary.
  • Coordinates and manages the daily schedule of the university executive and collaborates with internal and external parties, which includes staff, university administrators, alumni, students, Board of Regents, government officials, and community leaders.


02/2016 to 07/2017
Front Desk Guest Service Representative Spa Mizan City, STATE,
  • Performed clerical duties to include emailing, printing and distributing pertinent documents to guests and service providers
  • Recorded guest comments or complaints, referred customers to managers as necessary
  • Maintained organization of the front desk reception area equipment, furniture, lighting, applications and spa brochures
  • Maintained spa appointment calendar, organized massage therapists and scheduled treatment appointments using Massage Pro Software
  • Managed spa appointments and created a welcoming atmosphere for all guests and visitors by providing exceptional customer service while promoting spa products, treatments and services
04/2000 to 04/2012
Event Manager/Administrative Assistant United States Air Force City, STATE,

Administrative Manager

  • Created, maintained, and entered confidential employee information into databases
  • Supervised administrative personnel in the critical processing and execution of 1000+advancement exams, transfers, separations, gains, awards, reenlistments, accurate tracking of official correspondence and, $50K of special funding with zero discrepancies
  • Achieved 4 executive advancements and organization wide advancement rate of 46%, 13% above organizational average
  • Operated electronic mail systems and coordinated the flow of information, internally and with geographically separated organizations
  • Reviewed correspondence and various documents to check for correct spelling and grammar, ensured that company format policies were followed, and recommended revisions
  • Supervised operations order, and daily tasking; devised detailed plans which support execution of the mission and executive staff intent

Administrative Supervisor

  • Developed and deconflicted support needed to execute the organizations training operations with zero discrepancies
  • Analyzed project needs including project plans and delivery schedules, established project management strategies, and recommended the appropriate level of planning, scheduling, and control
  • Trained and instructed up to 100+ personnel on policies, techniques, and procedures through informal classes and on the job training during operations
  • Planned and directed quarterly and annual award recognition ceremonies, newcomer's briefings and staff meetings

Administrative Specialist

  • Performed, supervised, or managed data, information, and knowledge-sharing services in a fixed and expeditionary environment, including planning, coordinating, sharing, and controlling an organization, data and information assets
  • Trained temporary employees on office procedures, processes and duty requirements, which maintained continuity of office operations during absences of key office members and maintained 100% operational readiness at all times
  • Coordinated ceremony support, such as assisting with VIP visits, all hands commander calls, award ceremonies, retirements and other highly visible events
  • Oversaw personnel administrative operations for executive leadership serving 10K+ civilian and military personnel across 10 separate offices with zero discrepancies
  • Supervised administrative, logistic and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures; corrected errors or problems as they occurred
Education/Certifications
Expected in 12/2020
Master of Business Administration: Healthcare Administration
Texas Woman's University - Denton, TX
GPA:
Expected in 12/2015
Bachelor of General Studies: Behavioral Science
University Of Louisiana At Lafayette - Lafayette, LA
GPA:
Expected in 2010
:
Professional Development Certificate Course - United States Air Force,
GPA:
Expected in 2008
:
Leadership And Mgmt Development Certificate Course - United States Air Force,
GPA:
AWARDS
  • Air Force Achievement Medal
  • Organizational Excellence Award
  • Professional Achievement Award
  • Employee of the Quarter Award
  • Propel Award

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Resume Overview

School Attended

  • Texas Woman's University
  • University Of Louisiana At Lafayette
  • Professional Development Certificate Course
  • Leadership And Mgmt Development Certificate Course

Job Titles Held:

  • Executive Administrative Assistant/IT Security
  • Front Desk Guest Service Representative
  • Event Manager/Administrative Assistant

Degrees

  • Master of Business Administration
  • Bachelor of General Studies

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