Project Manager, Executive Assistant, and Military Veteran with 15+ years of proven experience in the United States Air Force, and civilian sector. Accomplished measurable results while leading teams of 30+ in a dynamic, fast-paced environment. Possess a comprehensive background in Administration Support and Executive Office Management derived from conducting domestic and global operations in. Managed risk upon multiple lines to protect assets, property, and equipment valued over $10M while meeting the expectations of senior leadership. Acknowledged for consistently delivering high standards in both quality and professionalism, cultivating solid relationships with teammates, management, and key decision-making skills. Recipient of multiple awards which acknowledged outstanding performance and professionalism. Career supported by operational, and subject matter expertise, and a Master of Business Administration.
Skills
Master Calendar Management
Client Relations
Organizational Leadership
Data/Trend Analysis
Training and Development
Travel Coordination (Concur Travel Management)
Customer Service
Event Planning and Coordination
Organization/Communication
Data Entry
Policy Implementation
Multi-Tasking
Program/Project Management
Conflict Management
Microsoft Office 365 Suite (Excel, Word, PowerPoint, Outlook), Adobe, Zoom, Teams, and SharePoint
Work History
05/2018 to Current
Executive Administrative Assistant/IT SecurityMarriott International – Atlanta, GA,
Schedules and coordinates training workshops, meetings, one-on-one employee training, luncheons, and conferences. Prepares meeting materials to include; slideshows, handouts, and catering if necessary
Works directly for one C-level executive but provides administrative support to other C-level executives and ensure all employees understand and comply with all UH administrative policies and procedures. Provides training when necessary.
Coordinates and manages the daily schedule of the university executive and collaborates with internal and external parties, which includes staff, university administrators, alumni, students, Board of Regents, government officials, and community leaders.
02/2016 to 07/2017
Front Desk Guest Service RepresentativeSpa Mizan – City, STATE,
Performed clerical duties to include emailing, printing and distributing pertinent documents to guests and service providers
Recorded guest comments or complaints, referred customers to managers as necessary
Maintained organization of the front desk reception area equipment, furniture, lighting, applications and spa brochures
Maintained spa appointment calendar, organized massage therapists and scheduled treatment appointments using Massage Pro Software
Managed spa appointments and created a welcoming atmosphere for all guests and visitors by providing exceptional customer service while promoting spa products, treatments and services
04/2000 to 04/2012
Event Manager/Administrative Assistant United States Air Force – City, STATE,
Administrative Manager
Created, maintained, and entered confidential employee information into databases
Supervised administrative personnel in the critical processing and execution of 1000+advancement exams, transfers, separations, gains, awards, reenlistments, accurate tracking of official correspondence and, $50K of special funding with zero discrepancies
Achieved 4 executive advancements and organization wide advancement rate of 46%, 13% above organizational average
Operated electronic mail systems and coordinated the flow of information, internally and with geographically separated organizations
Reviewed correspondence and various documents to check for correct spelling and grammar, ensured that company format policies were followed, and recommended revisions
Supervised operations order, and daily tasking; devised detailed plans which support execution of the mission and executive staff intent
Administrative Supervisor
Developed and deconflicted support needed to execute the organizations training operations with zero discrepancies
Analyzed project needs including project plans and delivery schedules, established project management strategies, and recommended the appropriate level of planning, scheduling, and control
Trained and instructed up to 100+ personnel on policies, techniques, and procedures through informal classes and on the job training during operations
Planned and directed quarterly and annual award recognition ceremonies, newcomer's briefings and staff meetings
Administrative Specialist
Performed, supervised, or managed data, information, and knowledge-sharing services in a fixed and expeditionary environment, including planning, coordinating, sharing, and controlling an organization, data and information assets
Trained temporary employees on office procedures, processes and duty requirements, which maintained continuity of office operations during absences of key office members and maintained 100% operational readiness at all times
Coordinated ceremony support, such as assisting with VIP visits, all hands commander calls, award ceremonies, retirements and other highly visible events
Oversaw personnel administrative operations for executive leadership serving 10K+ civilian and military personnel across 10 separate offices with zero discrepancies
Supervised administrative, logistic and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures; corrected errors or problems as they occurred
Education/Certifications
Expected in 12/2020
Master of Business Administration: Healthcare Administration Texas Woman's University - Denton, TX GPA:
Expected in 12/2015
Bachelor of General Studies: Behavioral Science University Of Louisiana At Lafayette - Lafayette, LA GPA:
Expected in 2010
: Professional Development Certificate Course - United States Air Force, GPA:
Expected in 2008
: Leadership And Mgmt Development Certificate Course - United States Air Force, GPA:
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Resume Overview
School Attended
Texas Woman's University
University Of Louisiana At Lafayette
Professional Development Certificate Course
Leadership And Mgmt Development Certificate Course
