executive administrative assistant ii resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Microsoft Office proficiency

PeopleSoft (SA, HR, Finance)

Reporting software (iStrategy, Rex Reporting)

Excel spreadsheets

Invoice processing


Database management

Time management

  • Strong problem solver
  • Works well under pressure
  • Proper phone etiquette
  • Articulate and well-spoken
  • Customer service-oriented
  • Meticulous attention to detail
  • Professional and mature
  • Flexible

Recipient of the Board of Regents Presidential Distinguished Staff Award in 2011

2009 to 08/2015
Executive Administrative Assistant II Anthem, Inc. Odessa, TX,
  • Manage administrative and planning functions of the Dean's office.
  • Train faculty and staff to utilize the Student Administration system being used by the University.
  • Plan, coordinate and implement administrative processes involved in supporting the Undergraduate and Graduate programs.
  • Create and maintaine computer- and paper-based filing and organization systems for records, reports and documents.
  • Collect, compile, and organize data pertinent to Undergraduate and Graduate enrollments and summarize to create and customize reports independently.
  • Main point of contact for Undergraduate and Graduate students for advising, registration, billing, and scholarships.
  • Main point of contact for graduate students from application through graduation.
  • Manage, organize, and maintain student and alumni files and contact database.
  • Organize and maintain scholarship, internship, and advising files.
  • Prepare and process departmental scholarships and send award letters to recipients.
  • Investigate issues and problems and drafte responses to urgent requests.
  • Provide back-up for payroll responsibilities.
  • Scheduling, preparation, and logistics of departmental events.
  • Serve as a professional representative of the Erickson School to faculty, staff, students, and executive clients.
  • Assist in the preparation of final reports, recommendations, and other informational resources.
  • Assist in analysis of programs, processes, and procedures.
  • Collaborate with other administrative team members and campus departments on special projects and events.
01/2008 to 01/2009
Program Management Specialist Accenture Contractor Jobs Ashburn, VA,
  • Payroll responsibilities such as processing payroll, time entry, and leave tracking.
  • Manage Human Resource processes within the department such as hiring processes for faculty, staff, and students, and the preparation of new hire orientation materials.
  • Oversee business operations essential to the administration of the Erickson School, such as position management, time entry and payroll processes.
  • Assist with management of annual budget, expenses, and revenue data.
2001 to 2008
Administrative Assistant II Delaware Tech Dover, DE,
  • Maintain office inventory, supplies & equipment.
  • Represent the "Center" and the campus at events and by phone in a professional manner.
  • Provide clerical support to the Executive Director, Deputy Director and other staff within the department.
  • Manage contact database for events (annual symposium).
  • Prepare materials for and assist at various symposiums.
  • Provide guidance and instruction to office support staff as delegated by supervisor.
  • Answer routine questions and act in a professional manner with students, staff, and faculty throughout the University System and other State agencies.
1996 to 2001
Administrative Assistant II Delaware Tech Newark, DE,
  • Provide clerical support to Chair/Editor-in-Chief of the Pain Journal, Directors, and other faculty and staff within the department.
  • Receive incoming correspondence and information and determine items to be handled personally and forward others as appropriate.
  • Maintain office inventory, supplies & equipment.
  • Prepare requisitions to pay invoices for payment, check funding availability, and follow through to delivery.
  • Manage all administrative procedures involved in the submission process for the Pain Journal, including maintaining the ledger and coordinating manuscript materials.
  • Prepare course examinations, manuscripts, syllabi and other correspondences.
  • Train staff and provide guidance and direction on procedures related to Pain Journal submissions.
Expected in
B.S: Business Administration
University of Maryland, University College - Adelphi, MD

Business Administration

Additional Information
    administrative, back-up, billing, budget, business operations, clerical, Excellent interpersonal skills, database, delivery, direction, Editor, fast, Finance, hiring, Human Resource, HR, instruction, inventory, ledger, letters, logistics, Director, materials, Microsoft Office, office, Windows operating systems, organizational skills, Payroll, processing payroll, PeopleSoft, problem solving skills, processes, Scheduling, supervisor, symposium, phone

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    Resume Overview

    School Attended

    • University of Maryland, University College

    Job Titles Held:

    • Executive Administrative Assistant II
    • Program Management Specialist
    • Administrative Assistant II
    • Administrative Assistant II


    • B.S

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