Executive Administrative Assistant Ii resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Accomplished Executive Administrative Assistant II offering 8 years of experience in combining cross-functional competencies in staff management, operations and strategic planning, and developing positive, business relationships. Expert in boosting quality, performance, and team productivity. Successful in enforcing standard operating procedures to positively impact organizational goals. Dependable leader with skills to develop, coach, and motivate staff while interfacing with executives on all levels.
Skills
Problem resolution
Effective Communication Skills
Detailed-oriented
Exceptional Leadership and Managerial Skills
Relationship development
Policy and Procedures
Program evaluation
Interviewing expertise
Research and Data Analysis
Claims management
Federal, state and local policies
Verbal and written communication
Decision-making
Benefits interpretation
Education
Baker CollegeMuskegon, MIExpected in ā āBachelor Degree:General Studies Concentration: Human Service and Psychology - GPA:
LEAD Tennessee Alliance 10Nashville, TN, Expected in 12/2019 ā ā:Leadership Academy - GPA:
LEAD Tennessee is a pipeline of current and emerging leaders moving through 12 months of intense, high impact development in twelve leadership core competencies, thus building strength within agencies and creating a pool of leadership talent for the State of Tennessee.
Professional Experience
Anthem, Inc. - Executive Administrative Assistant II Bridgewater, MA, 06/2014 - Current
Manage daily operations of staff consisting of 7-15 TennCare Program Coordinators, Managed Care Specialist I/II/III professionals, and temporary resource staff who are responsible for determining eligibility for TennCare Medicaid Programs (Magi/Non-Magi including Deemed Newborns, CoverKids, Medicare, Home and Community Based Services, Long Term Support Services/Nursing Home Services, SSI/SDX cases, Pickle/DAC, Widow/Widower, Presumptive Eligibility, BCC, EMS - Undocumented/Illegal Aliens, Immigrant/Refugees).
Complete Individual Performance Plans, Interims, Annual Reviews and monthly conferences for staff by reviewing daily statistics and job performance. Entering timesheets in Edison, approve/deny leave requests, and monitor leave balances
Develop and implement corrective action plans regarding personnel and performance issues by consulting DOHR (Department of Human Resources) to begin disciplinary action when necessary
Develops, coordinates, and conducts orientation and training for new hires. Evaluates the progress of new employees by analyzing, reviewing, and writing reports, compiling statistics on individual performance, and providing constructive feedback
Performs quality control reviews on cases to ensure compliance with Federal and State policies, income thresholds, and resource limits
Facilitates weekly team meetings, conducts training sessions through WebEx, and participates in weekly conference calls
Conduct interviews for Managed Care Specialist I/II/III and TennCare Program Coordinator positions within the agency
Builds team and staff morale by acknowledging accomplishments, improvements, and providing consistency
HCA/Parallon - Emergency Room Registrar/Virtual Customer Service Representative City, STATE, 09/2017 - Current
Interview incoming patients, patient representatives, and family members at bedside or workstation to obtain identifying and demographical information, insurance, and financial information
Identify, screen, and assist patients who may potentially be eligible for TennCare and/or Presumptive Eligibility with completing an application for TennCare
Follow AIDET guidelines in all client/patient interactions
Verify insurance and ensure charts are accurate and complete
Register OB patients, obtain physician orders and insurance or financial information
Inform patients of patient financial obligations, patients' rights, provide resources, and process partial and/full payment by cash, check, or credit card for services rendered
Calculate patient liability amounts
Daily use of Meditech, Passport, FOS, Healthstream, and HPS
Delivered step-by-step instructions to clients on navigating system and explained all self-service options.
Handled multiple tasks simultaneously, including talking with and listening to customers while accessing, reading and inputting information into numerous applications.
Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
State Of Michigan - Department Of Human Services - Case Manager/Eligibility Specialist E10 City, STATE, 02/2007 - 06/2014
Interview, educate, and assist new applicants and existing clients with applying for services and/or programs
Manage a caseload of 700+ cases and up to 1600 clients
Determine eligibility and redeterminations for Medicaid, State Disability Assistance, Medicare Savings Plans, cash assistance, food assistance, childcare assistance, State Emergency Relief (SER), direct support services (housing assistance - Section 8/subsidized housing, LIHEAP, clothing, transportation, vehicle purchases. etc.), Home and Community Based Services (HCBS), and nursing home applications
Manage a specialized Foster Care assistance caseload for childcare
Generate and review budgets and income reports
Schedule and conduct pre-hearing conferences with clients
Write pre-hearing summaries, appeal requests and social summaries for State Disability Assistance and Medicaid applicants
Conduct case closure conferences and redeterminations with clients and families
Create referrals to the Office of Child Support to establish new cases or reopen closed cases
Complete Supplemental Social Security Income forms to determine eligibility for subsidized housing, Friend of the Court, and medical assistance
Direct contact with landlords, nursing homes, physicians, and court officials
Managed the Muskegon Heights Family Resource Center - network with area agencies, schools, community programs, stores, etc. to provide clients and families with community resources at no cost to the client
Knowledge of State and Federal programs and guidelines
Generate, review, and process fraud referrals
Issue employment referrals through the Michigan Workforce Development Agency
Assist the Muskegon Heights Police Department, Michigan State Police, and the United States Marshals Service with case and fraud referrals
Coordinate Community Outreach Seminars with local stores and vendors (Meijer Stores, Walmart, Muskegon Public Schools, Muskegon Heights Public Schools, etc.)
Excellent computer skills - Microsoft Office Programs (Excel, Outlook, Word, PowerPoint, Access), FileNet, MIBridges program
State Of Michigan Unemployment Agency - Unemployment Insurance Claims Examiner/Trainer City, STATE, 02/2002 - 02/2007
Agency wide Adjudication Trainer for three Remote Initial Claims Centers (RICC) located in Detroit, Grand Rapids, and Saginaw
Interview applicants and file claims
Determine and evaluate eligibility to establish a claim
Process new, reopened, and late filing claims
Write determinations and adjudicate all claim types: misconduct, voluntary quit, retirement, multi-issue, severance pay, preservation of credit weeks, school denial period, labor dispute, availability and medical claims
Interpret and analyze manuals, policy, and procedures
Review employer and applicant data to investigate claims
Verify wages, dates of employment, and separation reason(s)
Process credit and charges, issue billing adjustment checks, intercept checks, calculate restitution, and apply fraud penalties
Answer 100-125 customer service calls daily
Process re-determinations, appeals for Circuit Court and Board of Review claims
Analyze state and federal laws to adjudicate cases
Conduct interviews for Unemployment Insurance Claims Examiner 8/9/10 positions
Recommend and train new trainers in the Train-The-Trainer program
Daily use of Microsoft Office programs, FileNet, and other programs
Consumers Energey - Teller/Customer Service Representative Supervisor City, STATE, 05/2001 - 02/2002
Trained employees on cash drawer operation.
Balanced daily cash deposits with zero error rate.
Received payments by cash, check, money order, or credit card and issued receipts.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Assisted customers with account updates, new service additions and promotional offers.
Drove daily operations through cash drawer balancing, counterfeit currency identification and vault cash management.
Tracked all changes and actions in computer-based documentation system.
Placed new orders for electrical service for residential and ommercial customers, restoring electrical services, and placing transfer orders.
Enrolled customers in energy savings programs, payment arrangements, and billing programs.
Effectively communicated with technicians, contractors, and other departments to obtain and provide information on service orders.
DTE Energy - Cusomer Service Representative City, STATE, 05/1999 - 05/2001
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.
Answered 100+ inbound calls per day and directed to designated individuals or departments.
Consulted with customers to determine best methods to resolve service and billing issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Educated customers on special pricing opportunities and company offerings.
Asked probing questions to determine service needs and accurately input information into electronic systems.
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Resume Overview
School Attended
Baker College
LEAD Tennessee Alliance 10
Job Titles Held:
Executive Administrative Assistant II
Emergency Room Registrar/Virtual Customer Service Representative