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executive administrative assistant i resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Creative and well-organized professional with experience in administrative work, customer service, marketing, and event planning. Capable of handling multiple projects simultaneously with a high degree of accuracy. Dedicated team member with high attention to detail and strong interpersonal skills.

Skills
  • Customer service-oriented
  • Project planning/management
  • Optimizing administrative processes
  • Outstanding interpersonal skills
  • Executive presentation/report development
  • Works well in high-pressure situations
  • Multi-tasking strength
  • Meticulous attention to detail
Education
Frostburg State University Frostburg, MD Expected in 2018 Bachelor of Science : Business Administration / Marketing Concentration - GPA :
  • Member of Alpha Sigma Tau National Sorority
  • Elected as New Member Educator for Alpha Sigma Tau National Sorority in 2016
  • Member of Frostburg State's Marketing Club
  • Elected to President of Marketing Club in 2017
  • Member of Beta Gamma Sigma, a prestigious Honor Society for Business students
  • Dean's List - Fall 2014 to Spring 2018
  • Graduated magna cum laude
Work History
Anthem, Inc. - Executive Administrative Assistant I
Boise, ID, 07/2018 - Current
  • Cultivates a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
  • Builds meaningful relationships with customers to increase likelihood of repeat business
  • Answers customer telephone calls promptly and in an appropriate manner
  • Executes all POS procedures, including sales transactions, returns/exchanges, and opening/closing processes
  • Fosters a positive work environment by consistently treating all employees and customers with respect and consideration
  • Maintained drive and determination to obtain personal and team objectives and goals
  • Initiated timely response to emails, voicemails and written correspondence
  • Assisted with mail distribution, equipment inventory identification, relocation of labs, offices and equipment
  • Identified project requirements by establishing personal rapport with potential and existing clients
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Identified new ideas, products and/or features that improved customer satisfaction, reduced costs and kept product line in forefront of industry
  • Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients
  • Represented union members and presented cases at Local and Statewide Council meetings
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Played in competitive games and tournaments in major cities and served as sports representative at public appearances, marketing sessions, and media events
Ncsa Athletic Recruiting - Office Assistant
New Orleans, LA, 07/2014 - Current

Provost's Office:

  • Provided support with the university's academic probation/warning/dismissal process
  • Audited student plans of study for the Liberal Studies major
  • Performed general office duties, including answering multi-line phones, routing telephone calls and messages to appropriate staff, greeting the public, typing, proofreading, and filing


College of Business Advising Center:

  • Assisted undergraduate students in selecting courses that were consistent with their degree progression within the College of Business
  • Reviewed student transcripts to ensure completion of prerequisites for advising purposes
  • Coordinated, scheduled and arranged College of Business events
  • Developed classroom schedules for 20+ courses per semester
Ellucian Inc. - Marketing Intern
Boone, NC, 05/2017 - 08/2017
  • Preserved brand integrity by monitoring the consistency and quality of marketing content
  • Set up multimedia presentations for use in meetings with prospective clients and senior management
  • Cleaned and prepped event facilities and equipment, and organized event supplies
  • Provided exceptional customer service to all guests at events
  • Received multiple positive reviews which acknowledged dedication to excellent customer service
Kindred Healthcare - Food Service Worker
Chandler, AZ, 10/2013 - 01/2015
  • Promptly greeted customers in a friendly manner
  • Entered customer orders using a computerized POS system
  • Prepared food and drink orders
  • Supervised, trained and developed team members in accordance with company policies and procedures
  • Followed checklists for shift start and end to help with smooth transitions between work shifts

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Resume Overview

School Attended

  • Frostburg State University

Job Titles Held:

  • Executive Administrative Assistant I
  • Office Assistant
  • Marketing Intern
  • Food Service Worker

Degrees

  • Bachelor of Science

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