Creative and well-organized professional with experience in administrative work, customer service, marketing, and event planning. Capable of handling multiple projects simultaneously with a high degree of accuracy. Dedicated team member with high attention to detail and strong interpersonal skills.
Skills
Customer service-oriented
Project planning/management
Optimizing administrative processes
Outstanding interpersonal skills
Executive presentation/report development
Works well in high-pressure situations
Multi-tasking strength
Meticulous attention to detail
Work History
Executive Administrative Assistant I, 07/2018 - Current Anthem, Inc. – Boise, ID,
Cultivates a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
Builds meaningful relationships with customers to increase likelihood of repeat business
Answers customer telephone calls promptly and in an appropriate manner
Executes all POS procedures, including sales transactions, returns/exchanges, and opening/closing processes
Fosters a positive work environment by consistently treating all employees and customers with respect and consideration
Maintained drive and determination to obtain personal and team objectives and goals
Initiated timely response to emails, voicemails and written correspondence
Assisted with mail distribution, equipment inventory identification, relocation of labs, offices and equipment
Identified project requirements by establishing personal rapport with potential and existing clients
Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Identified new ideas, products and/or features that improved customer satisfaction, reduced costs and kept product line in forefront of industry
Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients
Represented union members and presented cases at Local and Statewide Council meetings
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
Played in competitive games and tournaments in major cities and served as sports representative at public appearances, marketing sessions, and media events
Office Assistant, 07/2014 - Current Ncsa Athletic Recruiting – New Orleans, LA,
Provost's Office:
Provided support with the university's academic probation/warning/dismissal process
Audited student plans of study for the Liberal Studies major
Performed general office duties, including answering multi-line phones, routing telephone calls and messages to appropriate staff, greeting the public, typing, proofreading, and filing
College of Business Advising Center:
Assisted undergraduate students in selecting courses that were consistent with their degree progression within the College of Business
Reviewed student transcripts to ensure completion of prerequisites for advising purposes
Coordinated, scheduled and arranged College of Business events
Developed classroom schedules for 20+ courses per semester
Marketing Intern, 05/2017 - 08/2017 Ellucian Inc. – Boone, NC,
Preserved brand integrity by monitoring the consistency and quality of marketing content
Set up multimedia presentations for use in meetings with prospective clients and senior management
Cleaned and prepped event facilities and equipment, and organized event supplies
Provided exceptional customer service to all guests at events
Received multiple positive reviews which acknowledged dedication to excellent customer service
Food Service Worker, 10/2013 - 01/2015 Kindred Healthcare – Chandler, AZ,
Promptly greeted customers in a friendly manner
Entered customer orders using a computerized POS system
Prepared food and drink orders
Supervised, trained and developed team members in accordance with company policies and procedures
Followed checklists for shift start and end to help with smooth transitions between work shifts
Education
Bachelor of Science: Business Administration / Marketing Concentration, Expected in 2018 - Frostburg State University - Frostburg, MD GPA:
Member of Alpha Sigma Tau National Sorority
Elected as New Member Educator for Alpha Sigma Tau National Sorority in 2016
Member of Frostburg State's Marketing Club
Elected to President of Marketing Club in 2017
Member of Beta Gamma Sigma, a prestigious Honor Society for Business students
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